Icemanbrfc
Honorary Master
see my post above
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Crystal Web DSL performance feedback thread Part 4...
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Icemanbrfc
Honorary Master
got off the line with Telkom now. Said my line is no longer suspended. Ill have to check, because as of this morning, it wasnt working
Icemanbrfc
Honorary Master
so phoned home and my wife says still no connection on my line
I was a on a chat with Telkom now and they said my line isn't suspended. My line is active now though and my internet is back up.
No idea what the Telkom guy did, if anything, but I appear to be up and running now. Hopefully it stays that way.
No idea what the Telkom guy did, if anything, but I appear to be up and running now. Hopefully it stays that way.
Icemanbrfc
Honorary Master
Did you do anything? Telkom says my line isnt suspended as well, but im still not connected
Didn't do anything nope. Last thing I did was reboot my modem on Friday, since then I haven't touched it.
Icemanbrfc
Honorary Master
I still cant get in.. even though the line is no longer suspended
Anakha56
Senior Member
Can I ask all affected parties to please email [email protected]. I know we are all planning to leave them since this latest debacle but heck you might get a refund of sorts for time lost over the weekend and it may just improve things for future. I have just done this and started the process of looking at getting a refund...
https://crystalweb.co.za/customer-relationship-agreement
https://crystalweb.co.za/customer-relationship-agreement
Icemanbrfc
Honorary Master
i have done so
Anakha56
Senior Member
Thank you.
Side note my line was also suspended, should hopefully be taken off suspension within the next 30 minutes. Then we will see if my Internet connection works...
Side note my line was also suspended, should hopefully be taken off suspension within the next 30 minutes. Then we will see if my Internet connection works...
Icemanbrfc
Honorary Master
Let me know how this goes, as mine is also supposedly off suspension, but still not active
Shah33m
Expert Member
Sorry guys did not read all comments relating to this suspended saga.
My line is down since Friday and when i spoke to CW support, i was told that there are issues with openserve.
After reading some of the comments, i decided to chat to telkom and my account is suspended.
What does this mean?
My line is down since Friday and when i spoke to CW support, i was told that there are issues with openserve.
After reading some of the comments, i decided to chat to telkom and my account is suspended.
What does this mean?
Icemanbrfc
Honorary Master
Somebody at CW/Evonet didnt pay openserve or something related to the Evonet aquisition. So users who have their lines managed by CW, their lines were suspended despite us having paid for it. Phone Telkom back and ask them to remove the suspension for you, but phone billing dept. My line has bee unsuspended, but i still cant get a connection
Shah33m
Expert Member
Thanks. Just chatted to telkom billing and i am now active again.
Spoke to CW support now who says its an openserve issue and that management is dealing with it...no ETA.
They also cant give any info on any refunds
Anakha56
Senior Member
For refunds please log a complaint with the email address I provided above.
Icemanbrfc
Honorary Master
so you are also active? did you do anything differently? I still cant get a connection, so im assuming i should reset my router and see?
Shah33m
Expert Member
Nah i meant active on telkom system but internet still down
Edit. Just spoke to telkom technical support and im still suspended, spoke to billing and i am in good standing and active. Now to speak to telkom accounts lol.
Why are we running around doing CW's work
Definitely moving from them
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Icemanbrfc
Honorary Master
can you reset your modem and see? Im in the same situation as you. Telkom says the line is active again, syncing but i have no active connection/throughput
Anakha56
Senior Member
@Icemanbrfc I am in the same boat. Line is no longer suspended but I still don't have a connection at home. :/
Icemanbrfc
Honorary Master
I give up... I have asked CW to move my line to the holding pool with immediate effect. I am also likely to instruct my legal team to have a look into this matter, or to contact ICASA and the CPA to sort out this fiasco