Crystal Web DSL performance feedback thread Part 4...

Vercogen said:
So what is the ETA we are looking at, days, weeks?
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Phone Telkom billing again, and ask them to un suspend your line. Ask them to check if your account is in good order. Say they must escalate the matter further to a manager or something, and that you are not happy with what is going on.
 
Icemanbrfc said:
Phone Telkom billing again, and ask them to un suspend your line. Ask them to check if your account is in good order. Say they must escalate the matter further to a manager or something, and that you are not happy with what is going on.
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I phoned them on 10212, but it says the number does not exist? Do you perhaps have another number to phone?
 
I use the web chat found on https://secure.telkom.co.za/today/help/personal/talk-to-us-anchor/

At bottom of page is "chat to an agent" , That opens the chat!

They verify line owner ID and yours, you need full name, email, adress and cellphone number. One messup and they refuse to assist you

Screenshot any info you need to keep during the chat...as the chat just closes after the agent hangs up. I think my adblocker blocks the popup that allows you to see the chat transcript in the end.
 
So took a week but finally got my line unsuspended from Telkom.

This is such a huge fup for CW/Evonet I honestly wonder how many customers they'll lose.
 
my ADSL light has been lit up on my router all this time, but this morning it went off...line is still suspended though.
 
Icemanbrfc said:
What if you reset your router, and try to log in with your credentials?
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I've not removed my credentials...I've left it in, I did a long reboot now and the light is back on but no connectivity.
I spoke to Telkom agent via CHAT now and she said my call is logged with their IT SERVICE DESK but she cannot give me an ETA but they are working on it.
 
I have finally pulled the trigger. Just sent the email asking for my line to be moved to the holding pool and to cancel my data account.

I'm still amazed at the lack of communication from them. They sent out 1 email saying "its not our fault!" and then nothing. No update on the problem, what is being done to rectify it, any sort of ETA. Just silence. It is like they are pretending there is no problem.
 
SilverCode said:
I have finally pulled the trigger. Just sent the email asking for my line to be moved to the holding pool and to cancel my data account.

I'm still amazed at the lack of communication from them. They sent out 1 email saying "its not our fault!" and then nothing. No update on the problem, what is being done to rectify it, any sort of ETA. Just silence. It is like they are pretending there is no problem.
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Is your line active at present? If yes, they ain’t moving any lines to the holding pool yet.
 
I too want to leave CW , but where do i go? other than Afrihost and MWEB. I want pure premium uncapped like CW gave me. I see Webafrica has a premium uncapped too!
 
Icemanbrfc said:
Is your line active at present? If yes, they ain’t moving any lines to the holding pool yet.
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No, it isn't active yet*, and I'm not really expecting it to be moved to the holding pool until they sort their screw up out. Sending the mail now was more to just get the cancellation in before the 19th so I'm not stuck with them for another month.

* I haven't been at home for the past week, so I can't really confirm this. However my dyndns has not been updated in the last week, so I'm assuming it isn't working yet. Could be another problem, but I'm fairly certain it isn't.
 
RiD1 said:
I too want to leave CW , but where do i go? other than Afrihost and MWEB. I want pure premium uncapped like CW gave me. I see Webafrica has a premium uncapped too!
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Why do you want to move your data package? I’m only moving my line, because I’m on the open time package, and not having any issues. I also have a Vox account. I just need to move my line back to Telkom
 
RiD1 said:
I too want to leave CW , but where do i go? other than Afrihost and MWEB. I want pure premium uncapped like CW gave me. I see Webafrica has a premium uncapped too!
Click to expand...
I've been keeping an eye on my data usage over the last couple of months and I've come up with a figure that I feel I won't hit on any sort of regular basis. So I signed up with Vox with a 400GB account which has data roll-over. In a typical month I use about 300GB, so that gives me 100GB rollover to months were I do have a spike in data usage.

It also costs R700 less than the uncapped CrystalWeb account I had.
 
I'm back online. Called telkom and they lifted the suspension. Horrible speeds though
 
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