slasherjdc
Senior Member
Well I do that too -.- but I meant downloads lol... ...
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Question of the Day: What is your non-negotiable item, device, or app for international travel?
Crystal Web (NEW ISP) ADSL Feedback
- Thread starter Taranis
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Well I do that too -.- but I meant downloads lol... ...
ToxicBunny
Oi! Leave me out of this...
Sent the email this morning, will respond tomorrow when I have a gap to do all the stuff at home.
mika1000
Expert Member
don't want to be rude but some of the answers starting to sound just like mrbeeps/OW's always did...
oh the blame game...
if I do tracert to crystalweb.co.za it show 1/292/160/195/282/205/172/265/192/181/304/273ms
yet connected to afrihost it show 1/13/15/32/28/41ms
connected to cybersmart it show 1/6/11/28/35/62ms
there's only 38 ports in use of 128 available on my exchange after a recent upgrade.
lets hope all the problems get sorted quickly...
oh the blame game...
if I do tracert to crystalweb.co.za it show 1/292/160/195/282/205/172/265/192/181/304/273ms
yet connected to afrihost it show 1/13/15/32/28/41ms
connected to cybersmart it show 1/6/11/28/35/62ms
there's only 38 ports in use of 128 available on my exchange after a recent upgrade.
lets hope all the problems get sorted quickly...
Messugga
Honorary Master
Weird. I get similar results to your CW tracert on CellC 3G. Maybe it's something else along the pipeline?
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Wow.
Can you please send me your support desk ticket numbers attached to these queries and I'll find out why whoever has been responding has made you feel this way towards us.
I got similar results but not as high on the 2nd hop. With CW its +-90ms with Afrihost 1GB free its +-15ms. Why would a change in ISP result in a lower ping to the exchange or am I missing something here?
mika1000
Expert Member
Wow.
Can you please send me your support desk ticket numbers attached to these queries and I'll find out why whoever has been responding has made you feel this way towards us.
the answers on MyBB are leaning towards the above mentioned....
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Can you point out which answers these are so that I can look into what's being posted that looks like the blame game. We've been open, honest, accepted responsibility for any issues, and gone so far as to arrange temporary measures for our customers as well as looking at creating a line management tool to assist.
I'm not aware of the posts where we've played the blame game at all.
this is one of the things we to establish, is the different backbones performance at "exchange level"
checking the particular hop (usually the 2nd but in some configurations 3rd/4th) to rule out "exchange congestion" is a practice which originated with Telkom but the corollary is a little more complicated - but when different backbones produce the same high lag at the exchange then you are very much sitting with a problem
similarly though based on the design of the network if the same backbone is providing two near-identical customers (line stats etc ...) with a different quality of service with the exchange being the variable - as the same node is used for connecting to the backbone - something is at play. Building a proper data set for diagnostics of the overall state of things is at this point proving quite necessary.
mika1000
Expert Member
there's several posts where exchange congestion are blamed for high pings. yet when changing accounts there's a different picture. maybe not intentionally. but its there.... as Paul said in his last post..
My post was just my firewall being fukcy. Resolved the issue and it's flying flawlessly.
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International update:
The equipment has been released and is in transit to the rack. It should be racked over the next one to two days. Thereafter configuration and testing begins. This can be quite a process, and can take a few days, but expect speeds to begin sorting themselves out over the course of the next week. We thank you for your patience - it will truly be rewarded, and allows us to move forward with our new products and official launch now. Once the final configuration is complete the international troubles will be a thing of the past.
This is finally some good news. We will update you soonest with further information as and when we can.
The equipment has been released and is in transit to the rack. It should be racked over the next one to two days. Thereafter configuration and testing begins. This can be quite a process, and can take a few days, but expect speeds to begin sorting themselves out over the course of the next week. We thank you for your patience - it will truly be rewarded, and allows us to move forward with our new products and official launch now. Once the final configuration is complete the international troubles will be a thing of the past.
This is finally some good news. We will update you soonest with further information as and when we can.
Ah I see. Alright I shall send off those tracert results over the weekend. At least I am not experiencing any issues...Netflix (90% of the use on the line) is streaming brilliantly so no real complaints. I should also not that I ran a few tracerts on the crystal web account when I fist got it and at different times of day and then the results were much lower. Overall though I am happy happy...
Hope the installation of the mysterious hardware goes well so I can download Skyrim soon.
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BUT, if there is an issue, are you saying we're not to post about it? You'll also notice that we don't accuse, but state that it may be exchange related, and we follow up and investigate, via official support channels.
Yesterday Ambrose posted about continued issues, so by our own accord we began to monitor his exchange for him as his issues have been exchange related. We do this so that instead of just blaming the exchange, we can determine the true issues at play here and take responsibility if need be. I don't know of a single other ISP who does this.
We agree that it's all too easy to blame the exchange, so we are actively trying to put tools in place to allow us to get to the true, underlying issues when they crop up. There's also no BS - we can't claim exchange congestion at a certain time then a customer quotes our own data to prove we're talking nonsense. We'd be stupid to do this.
Contrary to your claims, we're actually trying everything possible not NOT play the blame game.
Yeah. I doubt things are as simple as they seem when it comes to the exchange. For example, I am having latency problems between 5 pm and 11 pm at night. At first, this just on CW, but last night the problem also appeared on my AH account, although not as badly as on CW.
Clearly there is some kind of exchange congestion (or problem) during peak hours, but for some weird reason it affects CW way more than AH. CW latency during peak hours reaches 300-350 to the EU, and here appears to be a ton of packet loss in game. AH latency during peak hours reaches about 250-280, but there doesn't appear to be any packet loss. After peak hours both accounts turn to 170/180 ping to EU.
BUT, if there is an issue, are you saying we're not to post about it? You'll also notice that we don't accuse, but state that it may be exchange related, and we follow up and investigate, via official support channels.
Yesterday Ambrose posted about continued issues, so by our own accord we began to monitor his exchange for him as his issues have been exchange related. We do this so that instead of just blaming the exchange, we can determine the true issues at play here and take responsibility if need be. I don't know of a single other ISP who does this.
We agree that it's all too easy to blame the exchange, so we are actively trying to put tools in place to allow us to get to the true, underlying issues when they crop up. There's also no BS - we can't claim exchange congestion at a certain time then a customer quotes our own data to prove we're talking nonsense. We'd be stupid to do this.
Contrary to your claims, we're actually trying everything possible not NOT play the blame game.
Damn...initiative taken. I like!
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