Crystal Web (NEW ISP) ADSL Feedback

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ProfA

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According to Zertop my line is fine.

Zertop's "Is it my Line" Results
Basic Report:
Your average ping was 21ms
Your maximum ping was 44ms

Looking at your average ping, your line seems to be running perfectly :)
Looking at your maximum ping, however, it seems as though there could be a slight intermittant issue on the line. If required, please post the results to a forum post.

Detailed Report
Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert)

Pinging 105.233.32.1 with 32 bytes of data:
Reply from 105.233.32.1: bytes=32 time=20ms TTL=254
Reply from 105.233.32.1: bytes=32 time=20ms TTL=254
Reply from 105.233.32.1: bytes=32 time=21ms TTL=254
Reply from 105.233.32.1: bytes=32 time=19ms TTL=254
Reply from 105.233.32.1: bytes=32 time=20ms TTL=254
Reply from 105.233.32.1: bytes=32 time=21ms TTL=254
Reply from 105.233.32.1: bytes=32 time=19ms TTL=254
Reply from 105.233.32.1: bytes=32 time=20ms TTL=254
Reply from 105.233.32.1: bytes=32 time=19ms TTL=254
Reply from 105.233.32.1: bytes=32 time=20ms TTL=254
Reply from 105.233.32.1: bytes=32 time=19ms TTL=254
Reply from 105.233.32.1: bytes=32 time=20ms TTL=254
Reply from 105.233.32.1: bytes=32 time=20ms TTL=254
Reply from 105.233.32.1: bytes=32 time=21ms TTL=254
Reply from 105.233.32.1: bytes=32 time=21ms TTL=254
Reply from 105.233.32.1: bytes=32 time=22ms TTL=254
Reply from 105.233.32.1: bytes=32 time=19ms TTL=254
Reply from 105.233.32.1: bytes=32 time=25ms TTL=254
Reply from 105.233.32.1: bytes=32 time=26ms TTL=254
Reply from 105.233.32.1: bytes=32 time=30ms TTL=254
Reply from 105.233.32.1: bytes=32 time=29ms TTL=254
Reply from 105.233.32.1: bytes=32 time=44ms TTL=254
Reply from 105.233.32.1: bytes=32 time=21ms TTL=254
Reply from 105.233.32.1: bytes=32 time=21ms TTL=254
Request timed out.
Reply from 105.233.32.1: bytes=32 time=20ms TTL=254
Reply from 105.233.32.1: bytes=32 time=20ms TTL=254
Reply from 105.233.32.1: bytes=32 time=19ms TTL=254
Reply from 105.233.32.1: bytes=32 time=20ms TTL=254
Reply from 105.233.32.1: bytes=32 time=19ms TTL=254

Ping statistics for 105.233.32.1:
Packets: Sent = 30, Received = 29, Lost = 1 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 44ms, Average = 21ms

2014-07-06 14:00:31,25


Torrent downloads are however coming down at 4 kilobytes per second.
 
B

balky

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slasherjdc said:
Credit card is easier imo...and you dont need a credit card to use credit system all you need is a cheque card(much easier to get)
Click to expand...
I was paying OW by credit card, and after my last payment went through (after the 1 month notice period) I phoned my bank to stop future payments. They told me that is is not possible to stop credit card payments in advance, you can only apply to have them reversed afterwards. I suppose this makes sense, because once a vendor has your CC details they can put through any transaction they like. With CW you won't have a problem, but that can't be said for all vendors.
On the plus side you score credit card bonus points.
 
A

Aquadyne

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PS3 Online gaming sucks sweaty balls.

Problem was logged

Below is Zertop's Tool report. 6M Line, 10M Uncapped

Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.105.55
2 8 ms 6 ms 7 ms 105.233.56.1
3 19 ms 19 ms 18 ms 196.6.121.198
4 19 ms 26 ms 26 ms jb1-vlan612.jhbcore.net [196.41.96.158]
5 21 ms 46 ms 21 ms mweb-1.jinx.net.za [196.223.14.25]
6 45 ms 47 ms 42 ms tengig-0-7-0-3-vic-p-1.mweb.co.za [197.80.7.1]
7 52 ms 51 ms 49 ms tengig-0-0-0-0-cpt-p-2.mweb.co.za [197.84.4.46]
8 46 ms 48 ms 48 ms vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238]
9 47 ms 49 ms 48 ms 196.28.178.66
10 46 ms 47 ms 47 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
11 43 ms 44 ms 44 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
12 45 ms 45 ms 44 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
13 48 ms 49 ms 49 ms 41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 192.168.105.55
2 7 ms 7 ms 8 ms 105.233.56.1
3 20 ms 20 ms 20 ms 196.6.121.198
4 21 ms 20 ms 34 ms pk002-jhb-gi-v611.borwood.net [217.78.80.225]
5 186 ms 184 ms 184 ms th003-lon-po-wacs.borwood.net [217.78.80.237]
6 258 ms 227 ms 219 ms th102-lon-vl-prcera2.borwood.net [217.78.88.26]
7 331 ms 318 ms 324 ms gi-0-3-0-1-63.r02.londen03.uk.bb.gin.ntt.net [213.130.48.1]
8 272 ms 228 ms 242 ms xe-1-0-1.mpr1.lhr15.uk.above.net [64.125.13.9]
9 293 ms 285 ms 306 ms 94.31.40.154.IPYX-080002-001-ZYO.above.net [94.31.40.154]
10 267 ms 284 ms 287 ms te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]
11 318 ms 319 ms 312 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 20.0 megabytes in 3:05 seconds. (110.14 KB/s)

Local Speedtest
Downloaded 15.6 megabytes in 2:23 seconds. (111.76 KB/s)




Test End Timestamp
06/07/2014 14:31:22.19
 
Sinbad

Sinbad

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Jun 5, 2006
Messages
81,189
IPlayer buffering like a mofo on a 1.5mb stream. Ps3 store downloads crawling. Come on new kit, get in there
 
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Paul Hjul

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Messages
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w!shfulth!nk!ng said:
Furthermore, when are you releasing the pricing for Capped & Uncapped ?
ie. what date is the website going live ?

If interested in 30 - 50 GB capped / month, will you have an option to pay in advance via EFT ?

I've personally never gone with Afrihost & Axxess, even though their (capped) rates are good, as their only options are Debit Order & Credit Card. I'm sure you'd gain customers if you allow for EFT transfers, and you won't be subject to 'bad debts' if paid in advance - in fact, I'm sure you'll gain quite a few new accounts, based purely on allowing for this 3rd option.

Your added info & comments on these matters would be appreciated, even at this early stage.
Click to expand...
More extensive pricing will be released with the launch - still quite a few boxes to check before we are go for launch.

With respect to EFTs, currently EFT is our payment system [debit orders and credit cards are one of the things that need to work properly before we are go for launch] and on launch we will be retaining EFT as a means of payment for invoicing. Payment in advance will always be welcome - although there might be some confirming of things by email to avoid confusion on our end.

There is a massive gap in the market with respect to accepting EFTs and it is one which we intend to fill
 
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slasherjdc

Senior Member
Joined
Dec 17, 2012
Messages
533
Paul Hjul said:
More extensive pricing will be released with the launch - still quite a few boxes to check before we are go for launch.

With respect to EFTs, currently EFT is our payment system [debit orders and credit cards are one of the things that need to work properly before we are go for launch] and on launch we will be retaining EFT as a means of payment for invoicing. Payment in advance will always be welcome - although there might be some confirming of things by email to avoid confusion on our end.

There is a massive gap in the market with respect to accepting EFTs and it is one which we intend to fill
Click to expand...

Any intention of adding contracts for reduced price?
 
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Paul Hjul

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Messages
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slasherjdc said:
Any intention of adding contracts for reduced price?
Click to expand...
there are a couple of challenges with with a term contract in the consumer market and for these recurring debit order billing is generally the norm, it also carries bad debt risk and so on.

But if somebody would like to pay in advance for 12 months and receive a discount we will need to work out an appropriate discount rate.
 
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saa044

Expert Member
Joined
Mar 9, 2006
Messages
2,538
Paul Hjul said:
there are a couple of challenges with with a term contract in the consumer market and for these recurring debit order billing is generally the norm, it also carries bad debt risk and so on.

But if somebody would like to pay in advance for 12 months and receive a discount we will need to work out an appropriate discount rate.
Click to expand...

Why not offer 3, 6, 9 and 12 month advanced packages each with their own % of discount? To me personally it over complicates things from a month to month standpoint, IE if x person is unhappy he/she moves on at month end, but hey while on the subject. :)
 
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HavocXphere

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Joined
Oct 19, 2007
Messages
33,155
saa044 said:
Why not offer 3, 6, 9 and 12 month advanced packages each with their own % of discount? To me personally it over complicates things from a month to month standpoint, IE if x person is unhappy he/she moves on at month end, but hey while on the subject. :)
Click to expand...
Not sure CW would want to head down that path since their marketing is specifically aimed at no evil contracts etc.

If its not contract driven but rather cash driven "i.e. pay 11 months get one free" that would be less evil...but then what if a guy wants to leave after 5...seeing how he is not contractually bound?
 
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StevenC

Expert Member
Joined
Apr 4, 2007
Messages
2,133
Playing Wildstar this afternoon, has been fine most of the day, until I tried a public event. As soon as it started, latency shot up past 1300ms and I got disconnected. Now sitting at about 500ms (after the event, in a quiet area).

Tracing route to 206-127-148-168.plaync.com [206.127.148.168]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 192.168.1.1
2 10 ms 11 ms 11 ms 105.233.37.1
3 17 ms 16 ms 16 ms 196.6.121.38
4 17 ms 16 ms 15 ms ct103-cpt-vl-196.ctcore.net [196.41.96.227]
5 18 ms 16 ms 16 ms vct102-cpt-gi-328.borwood.net [217.78.80.114]
6 18 ms 17 ms 16 ms vct103-cpt-gi-pa1.borwood.net [217.78.80.181]
7 17 ms 18 ms 17 ms ct201-cpt-gi-508.borwood.net [217.78.80.234]
8 159 ms 162 ms 161 ms th201-lon-po-wacs.borwood.net [217.78.88.201]
9 165 ms 166 ms 164 ms th102-lon-vl-prcera1.borwood.net [217.78.80.142]
10 168 ms 168 ms 168 ms gi-0-3-0-1-63.r02.londen03.uk.bb.gin.ntt.net [213.130.48.1]
11 167 ms 165 ms 165 ms ldn-b5-link.telia.net [213.248.100.49]
12 166 ms 168 ms 165 ms ldn-bb2-link.telia.net [80.91.249.181]
13 175 ms 173 ms 205 ms prs-bb2-link.telia.net [80.91.246.177]
14 180 ms 186 ms 184 ms ffm-bb2-link.telia.net [80.91.246.180]
15 181 ms 215 ms 180 ms ffm-b11-link.telia.net [62.115.137.165]
16 180 ms 179 ms 180 ms ncsoft-ic-306349-ffm-b11.c.telia.net [62.115.43.74]
17 179 ms 179 ms 180 ms 206-127-157-86.plaync.com [206.127.157.86]
18 181 ms 181 ms 181 ms 206-127-148-168.plaync.com [206.127.148.168]

Trace complete.
 
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StevenC

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Joined
Apr 4, 2007
Messages
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Just tried another public event, as I got close to the action, latency once again shot up. I screenshotted it at 4000ms. Tracert is once again fine.

1 of 2 things is happening: Heavy shaping / unprioritized gaming traffic or international link is wonky.
 
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ProfA

Honorary Master
Joined
Jul 15, 2008
Messages
13,409
Failed login errors with the news server from Crystal Web. And the paid Sunnyusenet server simply just cannot download a thing at any sort of half decent speed on Crystal Web. Torrents going at 20 kilobytes per second. Was the first month just a fluke? Suppose a business account is my next stop.

edit: nevermind. seems my line is congested again. Wonder why my line was almost never congested last month. :confused:
 
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