Crystal Web (NEW ISP) ADSL Feedback

[StevenC]

No, new accounts and the email have not gone out yet.

We are testing the new system to determine whether it's suitable at the moment.

While I appreciate that everyone is quite impatient to have this resolved and I did state that I will send an email today, we're still doing the final bit of testing to ensure that it's the best solution for our customers.

We will let everyone know once the contingency is in place and immediately thereafter we will begin the process to move all those affected.

Cool, thanks

Much rather have the solution properly implemented.

 

[Crystal Web]

Just an FYI guys,

If you happen to have my cellphone number, it isn't an official support channel, especially WhatsApp. I can't believe I have to post about this but it seems it is necessary now. We offer 24 hour support weekdays and 10am to 5pm on weekends, and so far I'm aware of only a few instances of support queries going "missing" which has been resolved.

You will always get a quicker turnaround for support via the official channels. I do welcome feedback though, so please keep that coming in to me directly if need be.

 

[Sinbad]

Just an FYI guys,

If you happen to have my cellphone number

Nope. Gimme. ;-)

 

[ShoalDiverSA]

Nope. Gimme. ;-)

LOL. Exactly what I was thinking. Jeez, poor Shaun.

 

[Necuno]

CW: Thank you for taking the time and reply to my post.

I would love to see this addressed. Perhaps someone at CW needs a purchase a copy of Diablo 3 and ESO for starters. It would be well worth their while to get someone who is employed to at least game a few things. This is standard at mweb to have a gaming department or one man for that so that more than one use is looked after.

MWEB are also a multibillion Rand business. We're not quite there yet.

The other thing severely missing is at least once a week update in a mail, and someone more continuous presence here telling us where they are in the greater picture.

I've dropped the ball a little on that one as we've moved systems. Reason for this is that as we moved we lost our unsubscription database and I didn't want to find our business on the wrong side of being reported just yet - we honestly do hold ourselves to a very high ethical standard. You can however expect an email today from us.

I'm all cool for we are working on it, but over weekends it feels like we are left to our own devices which can easily if someone who does not know Paul or DJ say that hey they don't give a **** and they want us to suffer. Extreme example, but think about it: In the end the customer needs to know something even if that something is a minute update. In that way at least they without having to known the owner, director or employes directly, know things are moving forward.

Weekends we're working even harder to be honest, but the forum dies down and there's often not much to report, but I do appreciate the feedback and I will take it on board. Appreciated.

All I see is some aspects working 100% while it feels like rest is less important.

Everything is important to us. I can assure you. This international issue is costing us fortunes as a business. We have had to delay our launch by 2 months with a full staff complement on board; froze signups; lost out on marketing retainers paid; paying for bandwidth unavailable to us, migrating customers at our cost to other backbones etc. Without going in to the real nitty-gritty of the costs to us, we want and in fact need this resolved more urgently than I think people appreciate. We will do everything to make it happen as quickly as humanly possible.

The the actual target market is kids who just want to watch a few streams online

That's not our target market, I can assure you.

So yes, of course, some of us are not happy, but we are sticking it out in good faith. Of course we don't expect everything to be working perfect from the get go and instant fixes, but there are some things that can actually be sorted or at least some things that can be implemented to assist and elevate.

I sincerely appreciate the honest and frank feedback, and it will go a long way in changing a few things from our side. Thank you.

Note that we will be introducing our contingency plan, even though we're seeing improved speeds, so expect communication in this regard today.

 

[Soulcode]

Does anyone have issues streaming Twitch @ Medium/High on the normal CW account? (Not the IS temp one)

I can stream on High with no issues, but not on Source (10Mb account/lline)

 

[snail112]

Just an FYI guys,

If you happen to have my cellphone number, ....

Give it to me, you must, please,

@ Paul: 1. Did you receive my reply for the Live Chat feedback you wanted?

2. Just another note: I used CW nntp last night with one of my capped accounts and it was working good.

 

[Zenbaas]

LOL. Exactly what I was thinking. Jeez, poor Shaun.

+1...! My condolences DJ

 

[OMB]

Gief temporary relief naau!

 

[copacetic]

I just got the mail...

I don't think things are working quite as they should be on my side , but I am relatively happy with how everything is performing. What I mean is, essentially, I don't really want to be fussed with sending you guys mail, and organizing alternatives, etc.

If there's a general fix being worked on, I'm happy to wait until that's ready.

I've just been playing Path of Exile, and it seems fine.

Don't have any major downloading planned, and have nothing to stream video-wise.

So, ya.

Chilled, here.

 

[saa044]

Give it to me, you must, please,

@ Paul: 1. Did you receive my reply for the Live Chat feedback you wanted?

2. Just another note: I used CW nntp last night with one of my capped accounts and it was working good.

HAHA noooo, it works so nice on other accounts, but was hoping no one said anything. It came in handy once or twice when I needed something urgently via nzb.

 

[StevenC]

Where do I sign up to be a trial participant for the solution

I volunteer as tri..er..al participant! /steps forward

 

[Anakha56]

I have had good performance... Bar tonight. For some reason Netflix quality was dropping in and out of good and at one point it buffered not badly but it buffered. Then I tried watching a video on Vimeo and again it went in and out of quality and then buffer mode. I will hold off on requesting that temp solution for now .

 

[patrick123]

Currently this is my speedtests
Local
http://www.speedtest.net/my-result/3624327976

International to New York
http://www.speedtest.net/my-result/3624330821

I have received the email, but am waiting feedback from my two sons, regarding their gaming experience. but am happy so far!

 

[Hectic]

What is the impact of the new temporary solution on shaping, etc?

 

[slasherjdc]

well i wouldn't mind testing either but it's not the end of the world for me if you can't hook my up with a trial....though i would like to know the difference

What is the impact of the new temporary solution on shaping, etc?

THIS is what i am worried about xD

 

[saa044]

Also got the mail, and yes on some minor services I am effected. I however am prepared to ride it out as my streaming is working perfectly, if not better than it did with my previous ISP. If things will not get worse beyond the current point i am prepared and happy to stay where I am currently.

 

[Crystal Web]

What is the impact of the new temporary solution on shaping, etc?

Let us finalise the solution first and we'll update.

This is exactly what we're trying to arrange properly. Last month's IS accounts were shaped outside of our control - we don't want that again for you guys.

 

[Hectic]

Let us finalise the solution first and we'll update.

This is exactly what we're trying to arrange properly. Last month's IS accounts were shaped outside of our control - we don't want that again for you guys.

I'll gladly be a test bunny.

 

[slasherjdc]

Let us finalise the solution first and we'll update.

This is exactly what we're trying to arrange properly. Last month's IS accounts were shaped outside of our control - we don't want that again for you guys.

I don't mind as long as i can "high" twitch and download the internet