Crystal Web (NEW ISP) ADSL Feedback

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We're working on getting the stats sorted for you guys. That old portal is not accurate - there's a timing issue on the way it's pulling data and those realms are temporary as well.

And we're quiet because we're pretty busy doing all of this for you guys. Still checking in though and keeping an eye on this TK. :D
 
20GB of Twitch this weekend..... damnnnnnnnnn

Once the magic unshaped dust clears, does the tier 2 network shape anything other than downloads?
 
Just a quick question, how long does a ADSL line upgrade normally takes?
 
It's like asking how long is a piece of thread. After all when you are dealing with Telkom there are no timelines.
 
Electric said:
I still can't login to my CW account, since thursday.
I have tried everything but it will not authenticate.
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Checked this on our end a few times and the account is working and authenticating on our test lines. We can resend the login details to you or change the password if you need? You'll need to talk to support though about this.
 
kooldude said:
It's like asking how long is a piece of thread. After all when you are dealing with Telkom there are no timelines.
Click to expand...

I thought if you manage your line with an ISP they have access to all these tools? My upgrade from an previous ISP (4mb to 10mb) was instant.
 
The 10 to 20 upgrades are first checked by Telkom before going ahead, so can take slightly longer.
 
I'm thinking 20Mbps sounds like a nice little sweet spot as far as I can tell..

Will have to wait for the MSAN rollout to hit my poor little part of town.
 
Sorry for the n00b question :

Can ISPs (Crystalweb) now take over everything, even the copper line rental? Or is that still Telkom?
 
Streaming issues I had with Netflix seem to be resolved. So far I'm loving CW <3

EDIT:
9:57PM and Netflix is horrible quality and buffering :(
 
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Zenbaas said:
Same here with Netflix. No idea what the issue is.
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hop on to live support - or perform a power cycle (its amazing how many problems are solved with a reboot) and then hop onto live chat if no luck
(busy doing some diagnostics in the office, but live data from customers makes the process simpler)
 
Seems to be a network issue at the moment, on the international side. Helps if we know more detail when you report things. Please report things to support first, and the forum second. We're seeing some issues but we need to know if it's localised. Please send a mail to support with your username and any issues you're having, or simply let the guys on live chat know. They won't be able to resolve it immediately but the data helps us.
 
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