Crystal Web (NEW ISP) ADSL Feedback

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Couple seconds later:

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So, a little on the high side.

I would need to test with an alternative ISP, to rule out where the problem lies, but will take a look at that tomorrow.

*edit*

Seems to be holding in the 220/230 region.

Which is fine and expected, all I would say is how do some ISPs manage to get in the 170-180 region? If there's a way you guys can swing that, obviously a good thing.
 
Last edited:
ghostbuster said:
Can soneone set me set up details for a dlink dsl 2750u
Click to expand...

If you already have an ADSL account on your router:

1. go to 10.0.0.2 in your browser
2. type admin for the password and "Login"
3. click on internet setup
4. tick the box and click on edit
5. scroll down to "PPP Username and Password" and enter your username and password you've received from Crystal Web
6. scroll down to the bottom and click "Next" and then "Apply" - it should now connect
 
fingerprintz.mgr said:
If you already have an ADSL account on your router:

1. go to 10.0.0.2 in your browser
2. type admin for the password and "Login"
3. click on internet setup
4. tick the box and click on edit
5. scroll down to "PPP Username and Password" and enter your username and password you've received from Crystal Web
6. scroll down to the bottom and click "Next" and then "Apply" - it should now connect
Click to expand...

Thanks I tried this and it doesnt work. It keeps on saying connecting
 
try 192.168.1.1

or cmd, ipconfig and look for the line Default gateway and use that ip in the browser
 
Streaming seems to be touch and go now. Vimeo is fast, vimeo is slow... not sure if its line, account, or something else.

tested with
http://vimeo.com/35396305

So what do I log the ticket with? suspicion of slowness? lol.
 
Necuno said:
Streaming seems to be touch and go now. Vimeo is fast, vimeo is slow... not sure if its line, account, or something else.

tested with
http://vimeo.com/35396305

So what do I log the ticket with? suspicion of slowness? lol.
Click to expand...

There are some reports of slower international connectivity which we are investigating which is probably the root cause of this...
 
ghostbuster said:
Browsing is working but gmail is not... any reason this could be
Click to expand...

Got this when I contacted support.

The following update relates to your recent Crystal Web Ticket Non Connectivity: http://support.crystalweb.co.za/helpdesk/tickets/202

Tracert is fine so no direct connectivity issues. It looks like it's a symptom of our international link issues. Hold tight, we're working on resolving this, but as network strain increases the link seems to be going down, then the system cycles through accounts to give priority randomly.

We're working on a solution to this and will keep you informed. It's intermittent, so it won't always be this way, and it will be fixed soon.

So I guess hang in there. :)
 
Crystal Web said:
There are some reports of slower international connectivity which we are investigating which is probably the root cause of this...
Click to expand...

Yeah might be, because its inconstant. See #232 ;)

Perhaps an edit function on the tickets would be nice since I see I made a mistake in it :o
 
saa044 said:
Got this when I contacted support.

The following update relates to your recent Crystal Web Ticket Non Connectivity: http://support.crystalweb.co.za/helpdesk/tickets/202

Tracert is fine so no direct connectivity issues. It looks like it's a symptom of our international link issues. Hold tight, we're working on resolving this, but as network strain increases the link seems to be going down, then the system cycles through accounts to give priority randomly.

We're working on a solution to this and will keep you informed. It's intermittent, so it won't always be this way, and it will be fixed soon.

So I guess hang in there. :)
Click to expand...

Cool so then lets see what happens. my gmail just worked now....
 
Some unexpected international strain at the moment. Guys are investigating as we can't see the root cause on our end. There is a known issue with the link which is currently being worked on which we're hoping is the cause here, in which case we apologise and there may be some inconsistency for now, but will be resolved soon...

The issue is on our end, probably not your Telkom side.
 
DJ... said:
Some unexpected international strain at the moment. Guys are investigating as we can't see the root cause on our end. There is a known issue with the link which is currently being worked on which we're hoping is the cause here, in which case we apologise and there may be some inconsistency for now, but will be resolved soon...
Click to expand...

Thanks for the update. Lets see how it goes from here :)
 
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