Crystal Web (NEW ISP) ADSL Feedback

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BTW, we did show the 48 reconnects user how to set multiple accounts in his router and switch default routing...:D
 
Koosi said:
You know what amazes me... international is down.... YET I CAN STILL USE THE INTERNET..... Openweb used to tell me my Telkom like was stuffed... with them I got NOTHING... morsdood, like a mozzie klapped dead with a shoe on the wall.
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Well it's not down, but admittedly very slow, and not up to standards right now...
 
Crystal Web said:
That's just not really feasible. Take 1000 customers all testing their lines. There's an individual who yesterday tested his account to such an extent that he connected and disconnected 48 times. Or let's say there's an error somewhere and this happens. We're talking hundreds of thousands of SMSs every month, potentially. Not only could that cause a bottleneck on the network itself, but it could cost a fortune if something goes wrong, and for little benefit to most end users other than an FYI...
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Do this:
If you can, do it the way that Cybersmart used to do it (before they fell off the bus)
They used to give connection logs you could access from your control panel. I used to use that to tell if the power was out at home, pretty accurate. Of course I do think the ADSL portion of the line had to be with them.
 
Koosi said:
Do this:
If you can, do it the way that Cybersmart used to do it (before they fell off the bus)
They used to give connection logs you could access from your control panel. I used to use that to tell if the power was out at home, pretty accurate. Of course I do think the ADSL portion of the line had to be with them.
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That's already planned for the customer portal. Complete insight into your line and the connection, so there's no way we could ever "share" an account, and you'll also be able to determine the reason for any disconnections, if they happen...
 
<grumpy old man voice>
sign me up damnit.
</grumpy old man voice>
 
Crystal Web said:
That's already planned for the customer portal. Complete insight into your line and the connection, so there's no way we could ever "share" an account, and you'll also be able to determine the reason for any disconnections, if they happen...
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Cool and then the guys who really want an SMS can get a little board from me with a modem on it, that will, when the customer sets it up accordingly, retrieve his/her stats from the customer portal and then send the SMS, and he can pay for it himself. By putting in a pre-paid SIM anything going wrong can be negated from running up a massive bill.
 
Sinbad said:
<grumpy old man voice>
sign me up damnit.
</grumpy old man voice>
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We're getting so many requests for signing up, and I'd love to tell the team to go ahead with them, but I'm upset about the international speed issues, and not happy to sign up new customers while we're having these troubles. It's not fair to end users, especially current users if we add more throughput on an already strained international link.

It's ethical of us to admit that yes, we have a fault, and no, we won't sign up new customers until it's resolved. While we're disappointed that we can't process new sign ups, Paul and I wouldn't have it any other way right now.

I hope you can understand, and hold tight for a while...
 
DJ... said:
We're getting so many requests for signing up, and I'd love to tell the team to go ahead with them, but I'm upset about the international speed issues, and not happy to sign up new customers while we're having these troubles. It's not fair to end users, especially current users if we add more throughput on an already strained international link.

It's ethical of us to admit that yes, we have a fault, and no, we won't sign up new customers until it's resolved. While we're disappointed that we can't process new sign ups, Paul and I wouldn't have it any other way right now.

I hope you can understand, and hold tight for a while...
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<grump> <grump>

I can survive... ;)

Please sort it by end June?
 
once all the issues are sorted please update this thread.
This might sound silly but is there any possibility of having an option to buy a block account..say 500GB/1TB of internet data which will only expire once all the data is used up regardless of how may months it may take? [similar to usenet block accounts]
 
Crystal Web said:
That's just not really feasible. Take 1000 customers all testing their lines. There's an individual who yesterday tested his account to such an extent that he connected and disconnected 48 times. Or let's say there's an error somewhere and this happens. We're talking hundreds of thousands of SMSs every month, potentially. Not only could that cause a bottleneck on the network itself, but it could cost a fortune if something goes wrong, and for little benefit to most end users other than an FYI...
Click to expand...
Its within the realm of feasible though with a bit of AI/ingenuity. e.g. There are users out there that literally don't catch on to the fact that there router is reconnecting every 5 mins. Now if a guy's line drops every 5 mins at 4 AM then chances are something is wrong and there one can def send an email/sms telling the guy something is wrong.

Again...not a priority right now though imo...some dev can implement it when bored. (hell I can probably code it given the right logs).

DJ... said:
I'm upset about the international speed issues, and not happy to sign up new customers while we're having these troubles.
Click to expand...
Teh interwebs are a fickle thing. Don't let it rattle you too much. ;)
 
mith said:
once all the issues are sorted please update this thread.
This might sound silly but is there any possibility of having an option to buy a block account..say 500GB/1TB of internet data which will only expire once all the data is used up regardless of how may months it may take? [similar to usenet block accounts]
Click to expand...
because of the manner in which Internet access is provisioned on DSL time period allocations are almost inevitable.

It may be possible to develop large data block accounts but the price per gig that we would have to charge is at the moment quite prohibitive to offer value in the market.
 
Paul Hjul said:
because of the manner in which Internet access is provisioned on DSL time period allocations are almost inevitable.

It may be possible to develop large data block accounts but the price per gig that we would have to charge is at the moment quite prohibitive to offer value in the market.
Click to expand...

thanks..will patiently wait for the issues to be sorted then respond to the signup email.
 
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