Crystal Web (NEW ISP) ADSL Feedback

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I mailed sales yesterday to get a price for the 4Mb bundled account as I'd like to move my line to CW as well.
I have not received a reply.
 
Electric said:
I mailed sales yesterday to get a price for the 4Mb bundled account as I'd like to move my line to CW as well.
I have not received a reply.
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Please message support and request feedback. I don't see anything in the queue that hasn't been answered yet, so it's difficult for me to follow this up.
 
Electric said:
Done
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I saw your new message come into the queue, and I see that one of our agents responded to your initial query yesterday at 1:27pm. If this didn't reach you then please ensure that our domain is in your safe list to ensure it reaches you in time. I'll see what we can do on our end to ensure this as well.
 
Crystal Web said:
Please message support and request feedback. I don't see anything in the queue that hasn't been answered yet, so it's difficult for me to follow this up.
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Apologies, my mailbox has just updated with loads of mails. It seems our work server was at fault.
 
Crystal Web said:
I saw your new message come into the queue, and I see that one of our agents responded to your initial query yesterday at 1:27pm. If this didn't reach you then please ensure that our domain is in your safe list to ensure it reaches you in time. I'll see what we can do on our end to ensure this as well.
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Telkom Internet Spam Quarantine Notification

Dear Subscriber,

You have received this email because some of your mails suspected of being spam have been quarantined. The links below can be used to access your quarantined mail.
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FYI, TI are reporting support tickets as spam until added to the whitelist, maybe the use of "Sales" in the subject line?
 
MickZA said:
FYI, TI are reporting support tickets as spam until added to the whitelist, maybe the use of "Sales" in the subject line?
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Thanks for letting us know about this, MickZA. Will see what we can do to fix this.
 
Instead of trolling back pages, is there any news on the international link issues?
 
@CW, I'm liking that translate service you guys built into live chat. Very clever, don't know how well it works but very clever indeed.

Not all you customer will prefer English or Afrikaans.
 
saa044 said:
...
As per your request if you decide to use both accounts as of the 1st and the IS account authenticates , then billing will be done separately for both accounts because your normal Crystal web account will also be working fine as from the 1st of July.
Crystalweb Support Team
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Does this mean that if we forget to change back to the CW account in our routers by July 1st, we could be charged for both the IS and CW accounts for July? I was expecting that the IS account would just stop authenticating on the 1st (on the basis of nothing other than assumptions, and you know how that usually works out).

Was hoping to ride out the IS account until the end of the month as it's performing really well for me, and then switch back to CW on the 1st. In any event, to avoid tears, I will switch back to my CW account this evening.
 
Gatsby said:
@CW, I'm liking that translate service you guys built into live chat. Very clever, don't know how well it works but very clever indeed.

Not all you customer will prefer English or Afrikaans.
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Thank you.

ShoalDiverSA said:
Does this mean that if we forget to change back to the CW account in our routers by July 1st, we could be charged for both the IS and CW accounts for July? I was expecting that the IS account would just stop authenticating on the 1st (on the basis of nothing other than assumptions, and you know how that usually works out).

Was hoping to ride out the IS account until the end of the month as it's performing really well for me, and then switch back to CW on the 1st. In any event, to avoid tears, I will switch back to my CW account this evening.
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The IS accounts will expire at the end of this month. You will not be charged for using them this month.
 
Crystal Web said:
Thank you.



The IS accounts will expire at the end of this month. You will not be charged for using them this month.
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Are we able to change back to our CW account before the end of the month or do we need to say on the temp IS account and only change on the 1st?
 
Crystal Web said:
The IS accounts will expire at the end of this month. You will not be charged for using them this month.
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Great, thanks for confirming. And thanks again for arranging these accounts for your subscribers. It's the most remarkable customer service I've received since I first connected to the internet.
 
ShoalDiverSA said:
Great, thanks for confirming. And thanks again for arranging these accounts for your subscribers. It's the most remarkable customer service I've received since I first connected to the internet.
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May I ask, why were some clients offered this and not others?
 
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