Crystal Web (NEW ISP) ADSL Feedback

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RoMark said:
@CWeb

I created a support account on 26/05/2014 and joined on the 27th of May, indicating that I wanted my account activated for the 1 of July.
I received my username and password.

I need to pay today and just wanted to check on my account, but I could not enter the support system.
I thought that I might have the wrong password and tried to have my password sent, but the system does not recognize my email address.

How do I address this?
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Hi RoMark,

The support system there requires you to register the first time. It's not yet integrated with the site for Single-Log-In so you will simply complete the registration to create an account.
 
So we are all set for tomorrow? Can you disclose the backbone of the nntp server? I'm just qurious
 
Don't know if you know this, but you're live chat keeps popping online and offline.
You can be chatting to support and then 5 minutes later they reply as the service goes back online.

You may also want to add time stamps into the live support. Would help especially when looking at transcripts. Just an idea.
 
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Phinix said:
Don't know if you know this, but you're live chat keeps popping online and offline.
You can be chatting to support and then 5 minutes later they reply as the service goes back online.
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Hi Phinix,

24 hour support goes online as of tomorrow, so we've given our support guys the day off today. Management are handling the support and sales queries, and are on a different hierarchical structure in the system, so handle limited concurrent live chats. This means that once their limit has been reached, live support will temporarily go offline until a slot opens up. As of tomorrow this sort of anomaly shouldn't present itself again.

But thanks for letting us know.
 
Not sure if left hand knows what right hand is doing. Sent proof of payment to billing this morning. In the same email I asked about the migration of my line and when I would receive an invoice for that as the current payment was just for the current invoice which didn't include the line.

Billing responds saying they don't handle general enquiries and will forward my request to support. Then just now, receive another mail from billing asking me to pay the invoice which I sent them proof of payment on this morning.
 
ambroseg1 said:
Not sure if left hand knows what right hand is doing. Sent proof of payment to billing this morning. In the same email I asked about the migration of my line and when I would receive an invoice for that as the current payment was just for the current invoice which didn't include the line.

Billing responds saying they don't handle general enquiries and will forward my request to support. Then just now, receive another mail from billing asking me to pay the invoice which I sent them proof of payment on this morning.
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Same thing happened to me. I got a reply to say the reminder invoices were auto generated.
 
ambroseg1 said:
Not sure if left hand knows what right hand is doing. Sent proof of payment to billing this morning. In the same email I asked about the migration of my line and when I would receive an invoice for that as the current payment was just for the current invoice which didn't include the line.

Billing responds saying they don't handle general enquiries and will forward my request to support. Then just now, receive another mail from billing asking me to pay the invoice which I sent them proof of payment on this morning.
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Please drop me a PM with your details so I can look into it
 
ambroseg1 said:
Not sure if left hand knows what right hand is doing. Sent proof of payment to billing this morning. In the same email I asked about the migration of my line and when I would receive an invoice for that as the current payment was just for the current invoice which didn't include the line.

Billing responds saying they don't handle general enquiries and will forward my request to support. Then just now, receive another mail from billing asking me to pay the invoice which I sent them proof of payment on this morning.
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Hi Ambrose,

Apologies about the confusion. I will fix this all up for you.

Note that the invoice generation is an automated process for billing reminders and due to the bank clearance delay this can result in emails sent to those who have sent proof of payment. This will all be resolved soon with the launch of our site and portal.

Thanks for your patience, and apologies for any confusion caused.
 
Crystal Web said:
Hi Ambrose,

Apologies about the confusion. I will fix this all up for you.

Note that the invoice generation is an automated process for billing reminders and due to the bank clearance delay this can result in emails sent to those who have sent proof of payment. This will all be resolved soon with the launch of our site and portal.

Thanks for your patience, and apologies for any confusion caused.
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Thanks. Its sorted now. Received an email from finance stating my account is now up to date.
 
Soulcode said:
Any news to share yet regarding the international problem?
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Customs are as usual being full of nonsense, so earliest configuration is Friday, so by Monday all should be perfect. But it has arrived and is ready to go in now. We just need customs to pull their finger a bit.
 
Anybody care to guess how much data I have used this month? 2MB line. 2MB account.
 
Any chance i can get my account activated 10 hours early ^^ my throttled mweb account actually drops skype calls lol
 
slasherjdc said:
Any chance i can get my account activated 10 hours early ^^ my throttled mweb account actually drops skype calls lol
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sign-up for a free 1gb from Afrihost or Web Africa for now then.


Any reason I'm receiving invoices and payment notices for my bundled account despite mailing proof of payment through?
 
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