Crystal Web (NEW ISP) ADSL Feedback

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RoMark said:
Did a couple of Http downloads this morning and it wasn't great.
It would start of at 430kB/s and then gradually slowdown.(4Mbps line) It is now sitting at 80kB/s. (Plex media server update.)
Same happened to a 90MB YouTube clip I downloaded.

I hope this part of the Link problem, as this acts like a capacity issue?
Click to expand...

I asked about the same thing, as using the normal 4 connection on IDM did the same full speed for 30 seconds then slow nose dive, but using 8 or 16 connection kept it at full speed. So the link issue affects mostly single threaded downloads like YouTube and Twitch that aren't cached locally.

So I'm holding all judgement on how the account runs until they fix the link issue.
 
Local and international web pages opening very slowly?

Edit:
Back to normal again
 
Last edited:
Electric said:
I find CS:GO gaming pings to be lower on CW than AH.

I don't game on international servers much though.
Click to expand...

Their local latencies are generally lower than all the other ISPs I've been with. Heck in same cases my local pings have been halved.
 
Watched a bit of highlights on SuperSport and it started off a bit shaky, but settled after about 30 seconds and have been rock solid for the 15 minutes or so that I watched.
 
Streaming Twitch at source quality perfectly. This is the first... ever.
 
Phinix said:
I asked about the same thing, as using the normal 4 connection on IDM did the same full speed for 30 seconds then slow nose dive, but using 8 or 16 connection kept it at full speed. So the link issue affects mostly single threaded downloads like YouTube and Twitch that aren't cached locally.

So I'm holding all judgement on how the account runs until they fix the link issue.
Click to expand...
Been doing basically the same thing :P
Using jdownloader with 2 active downloads and 5 connections each

EDIT: btw i had to swap to a backup isp to update my java...not a massive problem as it wasnt a big download in the first place :P
 
Last edited:
couple of days of this. Not impressed.

Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 10.0.0.2
2 13 ms 516 ms 904 ms 105.233.32.1
3 438 ms 330 ms 243 ms 196.6.121.198
4 39 ms 119 ms 29 ms jb1-vlan612.jhbcore.net [196.41.96.158]
5 196 ms 266 ms 283 ms mweb-1.jinx.net.za [196.223.14.25]
6 149 ms 485 ms 1216 ms tengig-0-7-0-3-vic-p-1.mweb.co.za [197.80.7.1]
7 859 ms 150 ms 530 ms tengig-0-0-0-0-cpt-p-2.mweb.co.za [197.84.4.46]
8 313 ms 374 ms 209 ms vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238]
9 176 ms 728 ms 103 ms 196.28.178.66
10 95 ms 99 ms 77 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
11 53 ms 64 ms 142 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
12 76 ms 108 ms 165 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
13 107 ms 160 ms 71 ms news24.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 111 ms 249 ms 1036 ms 105.233.32.1
3 26 ms 140 ms 451 ms 196.6.121.198
4 299 ms 954 ms 56 ms pk002-jhb-gi-v611.borwood.net [217.78.80.225]
5 573 ms 514 ms 634 ms th003-lon-po-wacs.borwood.net [217.78.80.237]
6 1625 ms 1012 ms 226 ms th102-lon-vl-prcera2.borwood.net [217.78.88.26]
7 1915 ms 271 ms 200 ms gi-0-3-0-1-63.r02.londen03.uk.bb.gin.ntt.net [213.130.48.1]
8 779 ms 326 ms 253 ms xe-1-0-1.mpr1.lhr15.uk.above.net [64.125.13.9]
9 315 ms 888 ms 1087 ms 94.31.40.154.IPYX-080002-001-ZYO.above.net [94.31.40.154]
10 782 ms 406 ms 341 ms te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]
11 194 ms 211 ms 254 ms thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 20.0 megabytes in 6:30 seconds. (52.39 KB/s)

Local Speedtest
Downloaded 15.6 megabytes in 1:21 seconds. (197.43 KB/s)




Test End Timestamp
2014-07-02 16:32:03,95
 
@ambroseg1, my results with those two tests are strikingly similar at the moment as well. I'm also getting about 10-20% packet loss on international connections. This is already a well known issue though. Hopefully when the new infrastructure is installed we should see more consistency and increased speeds, especially download wise :) Looking forward to seeing how it operates when everything is in full swing.

Otherwise though, YouTube streaming has been great :D
 
ambroseg1 said:
couple of days of this. Not impressed.

Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 10.0.0.2
2 13 ms 516 ms 904 ms 105.233.32.1
3 438 ms 330 ms 243 ms 196.6.121.198
4 39 ms 119 ms 29 ms jb1-vlan612.jhbcore.net [196.41.96.158]
5 196 ms 266 ms 283 ms mweb-1.jinx.net.za [196.223.14.25]
6 149 ms 485 ms 1216 ms tengig-0-7-0-3-vic-p-1.mweb.co.za [197.80.7.1]
7 859 ms 150 ms 530 ms tengig-0-0-0-0-cpt-p-2.mweb.co.za [197.84.4.46]
8 313 ms 374 ms 209 ms vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238]
9 176 ms 728 ms 103 ms 196.28.178.66
10 95 ms 99 ms 77 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
11 53 ms 64 ms 142 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
12 76 ms 108 ms 165 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
13 107 ms 160 ms 71 ms news24.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 111 ms 249 ms 1036 ms 105.233.32.1
3 26 ms 140 ms 451 ms 196.6.121.198
4 299 ms 954 ms 56 ms pk002-jhb-gi-v611.borwood.net [217.78.80.225]
5 573 ms 514 ms 634 ms th003-lon-po-wacs.borwood.net [217.78.80.237]
6 1625 ms 1012 ms 226 ms th102-lon-vl-prcera2.borwood.net [217.78.88.26]
7 1915 ms 271 ms 200 ms gi-0-3-0-1-63.r02.londen03.uk.bb.gin.ntt.net [213.130.48.1]
8 779 ms 326 ms 253 ms xe-1-0-1.mpr1.lhr15.uk.above.net [64.125.13.9]
9 315 ms 888 ms 1087 ms 94.31.40.154.IPYX-080002-001-ZYO.above.net [94.31.40.154]
10 782 ms 406 ms 341 ms te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]
11 194 ms 211 ms 254 ms thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 20.0 megabytes in 6:30 seconds. (52.39 KB/s)

Local Speedtest
Downloaded 15.6 megabytes in 1:21 seconds. (197.43 KB/s)




Test End Timestamp
2014-07-02 16:32:03,95
Click to expand...

By the looks of it, your exchange is smoked. The bold issues do not compute!
 
ambroseg1 said:
couple of days of this. Not impressed.

Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 10.0.0.2
2 13 ms 516 ms 904 ms 105.233.32.1
3 438 ms 330 ms 243 ms 196.6.121.198
4 39 ms 119 ms 29 ms jb1-vlan612.jhbcore.net [196.41.96.158]
5 196 ms 266 ms 283 ms mweb-1.jinx.net.za [196.223.14.25]
6 149 ms 485 ms 1216 ms tengig-0-7-0-3-vic-p-1.mweb.co.za [197.80.7.1]
7 859 ms 150 ms 530 ms tengig-0-0-0-0-cpt-p-2.mweb.co.za [197.84.4.46]
8 313 ms 374 ms 209 ms vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238]
9 176 ms 728 ms 103 ms 196.28.178.66
10 95 ms 99 ms 77 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
11 53 ms 64 ms 142 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
12 76 ms 108 ms 165 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
13 107 ms 160 ms 71 ms news24.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 111 ms 249 ms 1036 ms 105.233.32.1
3 26 ms 140 ms 451 ms 196.6.121.198
4 299 ms 954 ms 56 ms pk002-jhb-gi-v611.borwood.net [217.78.80.225]
5 573 ms 514 ms 634 ms th003-lon-po-wacs.borwood.net [217.78.80.237]
6 1625 ms 1012 ms 226 ms th102-lon-vl-prcera2.borwood.net [217.78.88.26]
7 1915 ms 271 ms 200 ms gi-0-3-0-1-63.r02.londen03.uk.bb.gin.ntt.net [213.130.48.1]
8 779 ms 326 ms 253 ms xe-1-0-1.mpr1.lhr15.uk.above.net [64.125.13.9]
9 315 ms 888 ms 1087 ms 94.31.40.154.IPYX-080002-001-ZYO.above.net [94.31.40.154]
10 782 ms 406 ms 341 ms te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]
11 194 ms 211 ms 254 ms thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 20.0 megabytes in 6:30 seconds. (52.39 KB/s)

Local Speedtest
Downloaded 15.6 megabytes in 1:21 seconds. (197.43 KB/s)




Test End Timestamp
2014-07-02 16:32:03,95
Click to expand...

Does this problem go away when you switch to another ISP?
 
ambroseg1 said:
couple of days of this. Not impressed.

Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 10.0.0.2
2 13 ms 516 ms 904 ms 105.233.32.1
3 438 ms 330 ms 243 ms 196.6.121.198
4 39 ms 119 ms 29 ms jb1-vlan612.jhbcore.net [196.41.96.158]
5 196 ms 266 ms 283 ms mweb-1.jinx.net.za [196.223.14.25]
6 149 ms 485 ms 1216 ms tengig-0-7-0-3-vic-p-1.mweb.co.za [197.80.7.1]
7 859 ms 150 ms 530 ms tengig-0-0-0-0-cpt-p-2.mweb.co.za [197.84.4.46]
8 313 ms 374 ms 209 ms vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238]
9 176 ms 728 ms 103 ms 196.28.178.66
10 95 ms 99 ms 77 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
11 53 ms 64 ms 142 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
12 76 ms 108 ms 165 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
13 107 ms 160 ms 71 ms news24.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 111 ms 249 ms 1036 ms 105.233.32.1
3 26 ms 140 ms 451 ms 196.6.121.198
4 299 ms 954 ms 56 ms pk002-jhb-gi-v611.borwood.net [217.78.80.225]
5 573 ms 514 ms 634 ms th003-lon-po-wacs.borwood.net [217.78.80.237]
6 1625 ms 1012 ms 226 ms th102-lon-vl-prcera2.borwood.net [217.78.88.26]
7 1915 ms 271 ms 200 ms gi-0-3-0-1-63.r02.londen03.uk.bb.gin.ntt.net [213.130.48.1]
8 779 ms 326 ms 253 ms xe-1-0-1.mpr1.lhr15.uk.above.net [64.125.13.9]
9 315 ms 888 ms 1087 ms 94.31.40.154.IPYX-080002-001-ZYO.above.net [94.31.40.154]
10 782 ms 406 ms 341 ms te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]
11 194 ms 211 ms 254 ms thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 20.0 megabytes in 6:30 seconds. (52.39 KB/s)

Local Speedtest
Downloaded 15.6 megabytes in 1:21 seconds. (197.43 KB/s)




Test End Timestamp
2014-07-02 16:32:03,95
Click to expand...

Hi Ambrose,

Support has been in touch with you a few times on this issue and unfortunately in every tracert your exchange is absolutely congested to the hilts. This is not a Crystal Web issue at all. I wish there was more that we could do for you, but your exchange is massively congested.

What you're seeing further down the trace is not packet loss caused by our international issue but packet loss caused by your exchange.

We have suggested that this be reported to Telkom and have offered to do so for you. Please let our support team know if you'd like us to do this on your behalf.
 
Some strange behaviour on the news server. Auth issues likely. I can connect and it runs for a bit, then fails due to auth issues. It is 15 connections right?
 
Lord Nikon6 said:
Some strange behaviour on the news server. Auth issues likely. I can connect and it runs for a bit, then fails due to auth issues. It is 15 connections right?
Click to expand...

Yes. Last night there were some issues which were resolved bu there may be some residual problems today. Just drop your concurrent to 10 for the time being if you have issues.
 
Crystal Web said:
Yes. Last night there were some issues which were resolved bu there may be some residual problems today. Just drop your concurrent to 10 for the time being if you have issues.
Click to expand...

cool, will give that a try for now. aware of the issues, I had Paul log the fault with the news provider :D
 
Confirmed there are occasional authentication issues that are being worked on and should be resolved by tomorrow during the day.
 
Greetings

I'm quite sure this must have been mentioned previously in the thread but just can't seem to find it. Can someone please drop me the details for the news server that CW uses?

Thanks!
 
What is the indicating factors of a congested exchange?

And I am back to 2MB connecting it seems. Will a port reset help?
 
snail112 said:
What is the indicating factors of a congested exchange?

And I am back to 2MB connecting it seems. Will a port reset help?
Click to expand...

ambroseg1 said:
couple of days of this. Not impressed.

Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 10.0.0.2
2 13 ms 516 ms 904 ms 105.233.32.1
....
Click to expand...
Pretty sure its the first ip* after its outside your network

that's the only way(that i know) to tell as other things could be isp
 
Last edited:
snail112 said:
What is the indicating factors of a congested exchange?

And I am back to 2MB connecting it seems. Will a port reset help?
Click to expand...

Second and third hop in most networks - anything above 15ms can indicate problems at the exchange.
 
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