Crystal Web (NEW ISP) ADSL Feedback

Status
Not open for further replies.
I think I may need to throttle my NNTP stuff somewhat for the next week or two.. if I leave it as is it is going to skew your stats quite significantly as its built up quite a backlog that it will just churn through now...
 
Fjorko said:
OH wow, thank you SO much for the new account CW....... Its soooooooooooooooo much faster than the old one....NOT !!!!!!!

Im getting so tired of this............

http://www.speedtest.net/my-result/i/924843285
Click to expand...

I honestly haven't seen anything come through on our support desk yet about this.

Please I honestly cannot stress this enough, get in touch with support about this sort of thing. It may be a little thing to resolve. It may be something else we need to look at. it may be a multitude of factors.

The accounts are working a dream for people from the feedback with a few minor hiccups here and there, and ways for us to assist.

If speeds are not as expected, the first line of support is, well, support, so we can help. We cannot help directly with your account on the forum.

We have bent over backwards at every chance to keep everyone smiling, and all that we ask in return is that you give us feedback directly, and use the support channels if you have an issue. Please, Fjorko, it's the best way to resolve anything, and we employ teams to do precisely this.
 
Crystal Web said:
Support agent says he's going to do you next.


So we've put on romantic music for you guys and we're going to open a bottle of wine.
Click to expand...
Thank you. Received it!

One more thing please check I'm on the mailing list because before I sent you the pm I didn't get any news from cw only usage stats at 8.30pm
 
milan188 said:
Thank you. Received it!

One more thing please check I'm on the mailing list because before I sent you the pm I didn't get any news from cw only usage stats at 8.30pm
Click to expand...

I saw that and have added you to future customer mailings. :)
 
Crystal Web said:
Just try not to change your usage patterns please. ;)
Click to expand...
Our current usage patterns have been with packet loss and we did not bother to download what we set out to download.

So our usage patterns may be a little different depending on how much http downloads we use
 
PTA-PTA


PTA-CT


PTA-UK


testmy.net just fails / too painful to test a 25meg download.*

Diablo3
1zbxa3t.jpg


*mail sent ;)
 
Last edited:
milan188 said:
Our current usage patterns have been with packet loss and we did not bother to download what we set out to download.

So our usage patterns may be a little different depending on how much http downloads we use
Click to expand...

No problem. We'll monitor on our end. We upgraded capacity for this, but it's tough to anticipate the demand, so if everyone does change usage patterns and demand increases drastically, while we won't shape anything, the contention ratio will increase and there will be a "perception of shaping". This has been our argument about uncapped, unshaped for a long time now, and why we've been of the opinion that it's a hellishly expensive exercise. But we're happy to go ahead with it with you guys for now and give our early-bird adopters the benefits.

Again, we just ask that you be responsible during this time. :)
 
Fjorko said:
Hey man -why do i always have to contact support - it must just WORK !!!! I don't have to spend my nights on Support portals to try and figure out why i have a crap connection !
Click to expand...

You are using an unlaunched product... there will be teething issues, just contact support and stop acting like a spoilt brat....
 
Fjorko said:
Hey man -why do i always have to contact support - it must just WORK !!!! I don't have to spend my nights on Support portals to try and figure out why i have a crap connection !
Click to expand...

But how can we assist if you don't contact us? If it's not working we apologise, and would then like to help to resolve it so that it "just works" for you. But leaving it, not contacting us, and complaining on the forum doesn't lead to any resolution at all, and no chance for us to assist in any way. So everyone ends up unhappy. It is incredibly disheartening to read complaints here first without giving us 1) the notice that it's not working as expected, and 2) the ability to help.

All we can do is sit back and watch our name be dragged down because of it. It's not the right way to deal with it.

I'd like to personally help. Please contact us on live support and I'll look into it for you.
 
...Jolly good on the unshaped account. Lets see how this turns out.
 
Crystal Web said:
..Think of it as our expected usage for your account for the month from here on out. These details are for your personal use and our analysis against, and not intended to be shared amongst everyone.
Click to expand...
Crystal Web said:
..it will add strain to the network as capacity was estimated based on various usage calculations (it's far more complicated than last month's usage). So all we ask is that you be responsible about it, that's all. We took usage across all accounts into consideration.
Click to expand...
Crystal Web said:
We are not releasing our methodology for calculation. It is proprietary and built into our capacity planning models. It's a complex calculation based on usage patterns rather than a single number attached to a single line speed.
Click to expand...
Crystal Web said:
"capacity planning for this is based on past usage from our customers so there’s no room for “abuse” here on
Click to expand...
I just did a check and I might be have been well on my way to becoming an abuser. My expected usage is well under 300GB of my average from the last two months with CW. And that's with a standard deviation of just ~12GB. If I don't "change the way you [-]use[/-]I the internet", I can easily see myself being classified as an abuser. Especially now that that downloads will now run close to max speed. Time to enable the scheduler. :erm:


eegee said:
..For those who signed up for the exchange congestion trail: have any of you gotten any feedback?
Last I feedback I got was over four weeks ago as a welcome email.
Click to expand...
Let me rather direct the above question @CrystalWeb.
Now that the international fix is almost complete, when can we expect to receive feedback regarding the exchange congestion trail that ended a week ago?
 
VPN to work more responsive than it's been in ages. Thanks!
 
I complained a lot in the first few days.........

but.....

the new accounts are "shap soos pap sofer"..........
back to my old habits, downloading nntp(10 threads) at 450KB/s streaming tunes on youtube whilst playing some POE with sub 200 pings with no lag spikes.
 
Latency is great. Speeds... not so much.

London
3672545272.png

Local
3672548934.png

And nobody's getting back to me on live chat... It just ends the session.
 
Last edited:
I havent seen the kind of line speed I'm seeing for a very long time. Well done !

Working very well this side of the world.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X