Crystal Web (NEW ISP) ADSL Feedback

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RoMark said:
I know I will pass that mark, about mid way through the month. Also my usage will go up from mid month as several from our TV shows will start returning. I hope the shaped experience will not be too horrible, otherwise I will have to go hunting again.
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Well the shaping is only applied to large downloads and released from midnight, so I'd be very surprised if there were may complaints in this respect at all.

Although I'm being constantly surprised in this business, I won't lie. :D
 
We just sent out another mail to users with their account details confirmed, news server details confirmed, and your referral codes.

If any of this info was blank (I saw one or two may have been) please get in touch so that we can sort it out for you.
 
Crystal Web said:
We just sent out another mail to users with their account details confirmed, news server details confirmed, and your referral codes.

If any of this info was blank (I saw one or two may have been) please get in touch so that we can sort it out for you.
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blanks on newserver... this is how I got it (forwarded to support)

Your Crystal Web News Server Details (if applicable):
Username:
Password:
 
Crystal Web said:
Well the shaping is only applied to large downloads and released from midnight, so I'd be very surprised if there were may complaints in this respect at all.

Although I'm being constantly surprised in this business, I won't lie. :D
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I have high hopes that the account will work for me, even if I have to supplement my httpdowndoads during the day with my capped backup account.

I just hope I can find my home here. Gatvol of jumping ISP's or changing accounts.
 
Necuno said:
blanks on newserver... this is how I got it (forwarded to support)

Your Crystal Web News Server Details (if applicable):
Username:
Password:
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Then you sir, require news server access from us. We'll process it first thing in the morning. We've got some heavy lifting to do on our end now regarding the new account provisions and making sure the new products are working 100% as they're created (which they are so far, no stressing please :D ).

It's going to be another very late one.
 
Crystal Web said:
Then you sir, require news server access from us. We'll process it first thing in the morning. We've got some heavy lifting to do on our end now regarding the new account provisions and making sure the new products are working 100% as they're created (which they are so far, no stressing please :D ).

It's going to be another very late one.
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I'm good no worries here yet :whistle::p

Good luck on the work to be done.
 
RoMark said:
I did contact support in the week regarding the EC routing issue, but there was no real news yet. Any news yet?
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Last I heard a procurement process was underway for the new equipment but I haven't heard anything since nor a confirmation of when this will be installed.
 
I see that my cap limit has been halved, and now my line is dead, gone onto 10.x Sunday night!, No Support!

I'M NOT VERY HAPPY! :mad:
 
patrick123 said:
I see that my cap limit has been halved, and now my line is dead, gone onto 10.x Sunday night!, No Support!

I'M NOT VERY HAPPY! :mad:
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Actually you came on to live chat, it transferred to me, and then you left. :confused:

There's no cap limit, so not sure what's going on but I'll be able to assist if need be.
 
patrick123 said:
I see that my cap limit has been halved, and now my line is dead, gone onto 10.x Sunday night!, No Support!

I'M NOT VERY HAPPY! :mad:
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I am using my Web Africa Free account, and the connection keeps getting dropped to support!
 
patrick123 said:
I am using my Web Africa Free account, and the connection keeps getting dropped to support!
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I keep seeing you come one and it then disconnects.

We're doing some massive upgrades at the moment on the accounts and it shouldn't be causing any troubles but I've got the developers here on the line just in case. if there are any issues I'll be able to get some feedback fairly quickly.

I have spoken to them and the transition over the new accounts should be seamless. If there are issues then I apologise and we'll be on top of it to check for you.
 
I see my "cap" limit has also dropped by 100GB?
I will not make my monthly usage on the new total? What will happen when I reach that limit?
I'm referring to September usage.
 
OK I can confirm that a few accounts are being provisioned for the rollover to the new products and the usage isn't changing over properly. We are looking into it. Please let us know on live chat if you are affected so we can try to resolve it manually if possible.
 
Crystal Web said:
I keep seeing you come one and it then disconnects.

We're doing some massive upgrades at the moment on the accounts and it shouldn't be causing any troubles but I've got the developers here on the line just in case. if there are any issues I'll be able to get some feedback fairly quickly.

I have spoken to them and the transition over the new accounts should be seamless. If there are issues then I apologise and we'll be on top of it to check for you.
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I Have PM'd you as I cannot connect via chat.
 
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