Crystal Web (NEW ISP) ADSL Feedback

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Crystal Web

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Woodlands said:
This is similar to what happened to my migration, got triple billed for rental...
Support hooked me up with the details to fix it up, and I'm still, a month later waiting on Telkom to credit me
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I wish we could assist here, but it's something that only Telkom can resolve. It's not something I'm aware they were doing, and if others can confirm this then we'll investigate further for you as it's almost some sort of cash flow penalty they're imposing.
 
OMB

OMB

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Woodlands said:
Did you make this table or did you get it from Telkom? Their billing shows R900 something in "General Adjustments" and no one at Telkom seems to be able to answer what that means
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that's the breakdown from the invoice, comes to R642.41
 
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balky

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Ol' Mean Bastid said:
Subscription Service04 Jul 14 - 03 Aug 14R0.00
Your Telephone Line (WS)04 Jul 14 - 31 Jul 14R124.39
Normal Jack04 Jul 14 - 31 Jul 14R12.41
Telkom unlimited anytime plan04 Jul 14 - 31 Jul 14R145.11
Your Telephone Line (WS)01 Aug 14 - 03 Aug 14R14.13
Normal Jack01 Aug 14 - 03 Aug 14R1.41
Telkom unlimited anytime plan01 Aug 14 - 03 Aug 14R23.38
Subscription Service04 Aug 14 - 03 Sep 14R0.00
Your Telephone Line (WS)04 Aug 14 - 03 Sep 14R146.05
Normal Jack04 Aug 14 - 03 Sep 14R14.56
Telkom unlimited anytime plan04 Aug 14 - 03 Sep 14R160.97
Click to expand...

I had a similar bill when I migrated my line to CW. That's for July and August. If you haven't paid for July yet, then that looks okay, unless of course if you didn't ask for the unlimited anytime plan :p

wingnut771 said:
Hey OMB, from my experience, when you move your line, all things work out in the end with Telkom billing without doing anything.
Click to expand...
“Everything will be all right in the end. If it’s not all right, it is not yet the end”....... Patel, Hotel Manager, The Best Exotic Marigold Hotel

Edit: In actual fact it's a John Lennon quote.
 
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wingnut771

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balky said:
I had a similar bill when I migrated my line to CW. That's for July and August. If you haven't paid for July yet, then that looks okay, unless of course if you didn't ask for the unlimited anytime plan :p

“Everything will be all right in the end. If it’s not all right, it is not yet the end”....... Patel, Hotel Manager, The Best Exotic Marigold Hotel

Edit: In actual fact it's a John Lennon quote.
Click to expand...

I've been holding out watching this, should I just do it?
 
Phinix

Phinix

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I think someone just activated CWs sleeping e-mail server.
Just got an e-mail along the lines of "Please find below your login details for your new Crystal Clear 4Mb uncapped account to be activated on 30 Jun 2014" :D
 
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Crystal Web

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To anyone receiving their welcome emails again incorrectly, we apologise. We tied and automated the new referral program and code generator into a backend CRM function and deployed it after numerous rounds of testing, but an oversight on our part saw it send out usernames and passwords again to customers.

Apologies about this.

Account usernames and passwords will remain the same, and and will not change this month. Whichever username and password you were issued at the beginning of this month will be your default username and password moving forward. Apologies for any confusion. :eek:
 
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Crystal Web

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Phinix said:
I think someone just activated CWs sleeping e-mail server.
Just got an e-mail along the lines of "Please find below your login details for your new Crystal Clear 4Mb uncapped account to be activated on 30 Jun 2014" :D
Click to expand...

You should have received a referral code email as well, but the welcome emails were not supposed to be sent again. Our sincere apologies about this.
 
Fjorko

Fjorko

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Crystal Web said:
You should have received a referral code email as well, but the welcome emails were not supposed to be sent again. Our sincere apologies about this.
Click to expand...

LOL ! , OK so I pondered if I should write this or not, but I think you guys had enough chances from my side now to save face, so I'm not staying quiet anymore. This is just an absolute joke, really guys !

I'm not a customer of CW anymore. I cancelled my account in the middle of August due to poor performance on the network in the Eastern Cape ( which they admitted to ), and although the guys tried their best ( i think ), they could not help me in the end. Apparently some Telkom core network routing issue in the EC. OK, fair enough, but I just couldn't pay for a 10Mb account that runs at less than 1Mb speeds.

So to cut a long story short, I also got 2 emails earlier this evening :

1. a Welcome to CW mail with my credentials etc etc...
2. Referral number thingy to get free DSL if i refer enough people, which in my case translates to about 60 odd people ( R599 @ R10 per customer ) - Ain't EVER gonna happen !

So i thought, what the heck, let me punch in those credentials ( same ones as before ) into my router and see if it still works....

Lo and behold, it did indeed ! So i took advantage of this great offer and did a quick test, you know.....to see if that "routing" issue was fixed for me in the meantime. So, I hopped onto Netflix - which is my go-to test to see if i get the international speeds i expect to see, and.....sigh, that familiar feeling of utter despair returned...eish.

I was not surprised that even after 5 mins of watching an HD documentary, no HD, not even buffering HD.

Annnnnnywaay...test was done, nothing changed it seems . . . .

So I hastily jumped back onto that router of mine, and punched back in my current ISP's creds ( Oh - btw, speeds are awesome with my new ISP :D ), and.......

Hey Hey Hey, what do you know - Netflix playing in glorious HD in less than 2mins !

So ja, look, all I can say from all this is - I'm glad i made the right decision to leave! YMMV, but for me - this account never worked properly, so I don't even want it for free, but thanks for offering anyway !!!

I know you guys are a nice bunch, but.....

PLEASE fix your systems before you launch - whenever that is. I still got usage mails up until yesterday, and I just got a free CW account, which if I wanted to be dishonest, could have used, but I'm not going to.

Remove all my details from your system like I asked you 100's of times now, please !!

Thanks, and have a nice day.:)

Cheers.
 
DJ...

DJ...

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Wow! Apologies again that you received 2 mails from us. We are not immune to errors and one was made this evening, which we owned up to. Apologies for that inconvenience. Your account remained open for testing on our side. As there is a routing issue in your area, something we've never been shy to admit, and your account had the issues. Attached to your account are the associated logs we need to further investigate, so we kept it open.

As for the supposed free offer, it was an error on our side regarding the emails, and not an offer of a free account.

We also do have a support desk where you can simply send an email along the lines of "please ensure that I'm removed from the database" which we'll process immediately and apologise if need be as well. I'm not seeing the hundreds you're referring to here at all. Nothing, in fact.

But I'm happy you've found the right connection for you and sorry that we couldn't fix your problem in time. You seem incredibly bitter towards us now and I'm sorry we're somehow still frustrating you. PM is available if you'd like to talk to me instead...
 
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snail112

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Crystal Web said:
To anyone receiving their welcome emails again incorrectly, we apologise. We tied and automated the new referral program and code generator into a backend CRM function and deployed it after numerous rounds of testing, but an oversight on our part saw it send out usernames and passwords again to customers.

Apologies about this.

Account usernames and passwords will remain the same, and and will not change this month. Whichever username and password you were issued at the beginning of this month will be your default username and password moving forward. Apologies for any confusion. :eek:
Click to expand...

Now I have the correct smtp settings for the emails that still have to go out to all my friends. In the end they have to pay CW for my interwebz.
 
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