Crystal Web (NEW ISP) ADSL Feedback

[moonglum32]

Crystalweb down at the moment ? Bloem area. Seems support is also out drinking a beer

 

[slvR]

Crystalweb down at the moment ? Bloem area. Seems support is also out drinking a beer

Support is until 5PM on Saturdays

 

[StevenC]

Having trouble connecting to my CW account, having to post this from a WebAfrica free trial.

For the second night in a row.

Wouldn't have these issues if D3 could just be sorted, the packet loss only occurs on CW. I should not have to switch out accounts.

 

[slvR]

Having trouble connecting to my CW account, having to post this from a WebAfrica free trial.

For the second night in a row.

Wouldn't have these issues if D3 could just be sorted, the packet loss only occurs on CW. I should not have to switch out accounts.

Try rebooting that yung modem?

 

[Paul Hjul]

Crystalweb down at the moment ? Bloem area. Seems support is also out drinking a beer

yep its weekdays support 24 hours, weekends a little less.

Where possible though if I can get somebody connected over the weekend I'll go out of my way to do so and the same applies to everybody who is involved with Crystal Web.

 

[zll]

Having trouble connecting to my CW account, having to post this from a WebAfrica free trial.

For the second night in a row.

Wouldn't have these issues if D3 could just be sorted, the packet loss only occurs on CW. I should not have to switch out accounts.

You're not the only one. League of Legends also suffers from HUGE packet loss on CW, but it's terribly intermittent.

When I first signed up, I had this issue, then they fixed it, and recently it started again.

 

[StevenC]

Yeah I need to test LoL...but D3 has me in it's icy cold grip again!

 

[Lino]

Had slow speeds last night but was fine on other accounts. Except for that been great so far

 

[MrR]

Still struggling with NNTP
I don't have the authentication issue anymore, but the CrystalWeb news server is dragging by at <40KB/s. I'm well within the allotted unshaped limit (based on feedback from support).
As per support feedback on Friday and Saturday, there seems to be a problem with the provider.

Other protocols are running perfectly, as usual.

 

[StevenC]

Torrents seem to be running slower than usual for the last few days for my housemate. All healthy, well seeded ones.

On an unshaped package, I would be safe to assume that torrents should not be suffering?

 

[Zenbaas]

Torrents seem to be running slower than usual for the last few days for my housemate. All healthy, well seeded ones.

On an unshaped package, I would be safe to assume that torrents should not be suffering?

How much have you used for the month so far...?

 

[Crystal Web]

On an unshaped package, I would be safe to assume that torrents should not be suffering?

They certainly shouldn't be. Please drop a mail to support with the issues you're having on this unshaped account at the moment and I'll personally look into them and get back to you. There is an upgrade planned that any problems identified here can be included in.

 

[ToxicBunny]

*Does stupid happy dance*

Finally got my damn RB to act as the gateway to my interwebs.....

Now I just have to figure out why the bloody DHCP server causes everything to go tits the fek up....

 

[StevenC]

They certainly shouldn't be. Please drop a mail to support with the issues you're having on this unshaped account at the moment and I'll personally look into them and get back to you. There is an upgrade planned that any problems identified here can be included in.

Thanks, will do so a bit later, just a bit busy right now

Ok, now I have to switch account, rocking 2k ms in the last rift. Le sigh.

 

[roligov]

View attachment 151076

Having the same issue. Since I'm forced to stay, please advise what additional info you needed to provide...

 

[StevenC]

How much have you used for the month so far...?

I don't know, don't get usage emails (yet). Way too much internal network traffic and I just switched out routers.

They certainly shouldn't be. Please drop a mail to support with the issues you're having on this unshaped account at the moment and I'll personally look into them and get back to you. There is an upgrade planned that any problems identified here can be included in.

Ok mega email sent, with pathpings from WA and CW. Still packet loss in D3 after switching back to CW after a flawless trial account afternoon.

 

[Phinix]

My 10Mbps unshaped account hasn't been doing very well since Thursday.



Hopefully on Monday support will be able to help resolve it as they were unable on Friday.
(Although the support person said they were going to send me an e-mail on Friday evening, and that never happened)

 

[Sinbad]

Mmm, Netflix unhappy again. Tried power cycling the modem. Same thing.

 

[Looney]

Yeah I'm not sure what's happening with CW lately but browsing has been slow for me lately. General performance hasn't been lekker. Speedtest shows everything is ok, get full speed, but definitely feeling something's off.

 

[Sinbad]

I'm seeing some packet loss on a network in the USA which may be affecting netflix
10 252ms 0/ 100 = 0% 0/ 100 = 0% ae-4.r22.nycmny01.us.bb.gin.ntt.net [129.250.3.126]
7/ 100 = 7% |
11 250ms 7/ 100 = 7% 0/ 100 = 0% ae-0.r23.nycmny01.us.bb.gin.ntt.net [129.250.3.73]

My downloading is ace.