Crystal Web (NEW ISP) ADSL Feedback

[Lino]

Shouldn't be shaped. If it is, you let us know and we'll see what we can pick up.

Earlier today we upgraded our diagnostic systems and we have some incredible tools at our disposal to work with now. If there's a problem, we should be able to identify it pretty easily now, and decrease turnaround times.

It is however an advanced function that first line support don't have access to yet. Once we're happy that they're sufficiently trained up on the system, support will only get even better! Didn't think that was possible, hey?

We're always looking for ways to improve, even in areas we excel at.

This is all great news as I am in the process of moving 90% of all the calls I make over to VOIP. At home already setup QOS on my router for SIP and don't want the fear of it being shaped.

Glad that the diagnostics tool you guys have has been improved. Will help with quicker turn around times.

PS get things ready as I am upgrading my ADSL to 20mb ADSL

 

[moonglum32]

How do i access the newsgroups on mac ?

 

[Hectic]

@CW
Regarding the website.
The 40Mbps block is not inline with the rest of the offerings. Probably due to the "Per Month" statement not being on the next line.
If that was deliberate, please ignore.

 

[Impregim]

CW: Int. Routing.
I've taken the longest routes > bbc > Canada. Hope 3,4,5 normally gives you a good indication how the exit transit plays out. CW seems the have it spot on.

BBC:UK

 1  105.233.15.1 (105.233.15.1)  9.149 ms  9.236 ms  8.619 ms
 2  196.6.121.198 (196.6.121.198)  13.284 ms  13.913 ms  16.476 ms
 3  pk202-jhb-gi-2701.borwood.net (217.78.94.146)  16.017 ms  13.912 ms  14.035 ms
 4  th202-lon-po-sat3.borwood.net (217.78.80.185)  180.326 ms  172.603 ms  172.471 ms
 5  th102-lon-vl-prcera2.borwood.net (217.78.88.26)  177.352 ms  177.994 ms  180.339 ms
 6  th302-lon-gi-1204.borwood.net (217.78.88.82)  178.147 ms  180.208 ms  177.636 ms
 7  bbc-linx.pr01.thdow.bbc.co.uk (195.66.224.103)  174.911 ms  179.460 ms  177.388 ms
 8  * * *
 9  * * *
10  ae0.er01.telhc.bbc.co.uk (132.185.254.109)  179.037 ms  199.701 ms  240.930 ms
11  * * *
12  * * *

Telus.net: Canada.
 1  105.233.15.1 (105.233.15.1)  8.706 ms  9.914 ms  9.106 ms
 2  196.6.121.198 (196.6.121.198)  11.827 ms  13.394 ms  10.596 ms
 3  pk202-jhb-gi-2701.borwood.net (217.78.94.146)  11.788 ms  12.945 ms  11.081 ms
 4  th202-lon-po-sat3.borwood.net (217.78.80.185)  173.420 ms  182.922 ms  182.821 ms
 5  th102-lon-vl-prcera2.borwood.net (217.78.88.26)  188.725 ms  177.288 ms  184.490 ms
 6  gi-0-3-0-1-63.r02.londen03.uk.bb.gin.ntt.net (213.130.48.1)  183.553 ms  184.919 ms  199.602 ms
 7  be3028.ccr21.lon02.atlas.cogentco.com (130.117.14.101)  205.446 ms  214.735 ms  213.145 ms
 8  be2328.ccr21.lon01.atlas.cogentco.com (130.117.49.85)  213.403 ms  194.517 ms  190.475 ms
 9  be2314.ccr21.lon13.atlas.cogentco.com (154.54.72.253)  187.501 ms  178.748 ms
    be2316.mpd21.lon13.atlas.cogentco.com (154.54.73.113)  182.591 ms
10  be2283.ccr21.lpl01.atlas.cogentco.com (130.117.49.34)  207.374 ms
    be2285.ccr21.lpl01.atlas.cogentco.com (130.117.49.126)  186.915 ms
    be2283.ccr21.lpl01.atlas.cogentco.com (130.117.49.34)  232.983 ms
11  be2384.ccr21.ymq02.atlas.cogentco.com (154.54.44.137)  284.668 ms  264.271 ms  274.461 ms
12  38.122.42.122 (38.122.42.122)  257.265 ms  256.955 ms  256.916 ms
13  ae1.cr7.mtl.iweb.com (184.107.1.210)  264.135 ms  263.793 ms  262.172 ms
14  te9-3.dr4.mtl.iweb.com (67.205.127.85)  252.243 ms  258.160 ms  265.348 ms
15  67.205.66.14 (67.205.66.14)  256.961 ms  255.904 ms  257.698 ms

Telus.ca - Canada.
 1  105.233.15.1 (105.233.15.1)  9.850 ms  10.384 ms  10.313 ms
 2  196.6.121.198 (196.6.121.198)  14.547 ms  13.412 ms  11.828 ms
 3  pk202-jhb-gi-2701.borwood.net (217.78.94.146)  12.549 ms  11.477 ms  11.572 ms
 4  th202-lon-po-sat3.borwood.net (217.78.80.185)  178.738 ms  171.940 ms  171.517 ms
 5  th102-lon-vl-prcera2.borwood.net (217.78.88.26)  175.157 ms  175.769 ms  174.896 ms
 6  gi-0-3-0-1-63.r02.londen03.uk.bb.gin.ntt.net (213.130.48.1)  184.076 ms  177.973 ms  177.407 ms
 7  ae-4.r22.londen03.uk.bb.gin.ntt.net (129.250.5.24)  180.593 ms  178.718 ms  179.585 ms
 8  ae-4.r22.nycmny01.us.bb.gin.ntt.net (129.250.3.126)  255.004 ms  249.224 ms  256.958 ms
 9  ae-2.r05.nycmny01.us.bb.gin.ntt.net (129.250.4.173)  250.534 ms  260.042 ms  249.340 ms
10  xe-0-4-0-32.r05.nycmny01.us.ce.gin.ntt.net (129.250.194.138)  244.148 ms  254.349 ms  247.378 ms
11  173.182.213.29 (173.182.213.29)  320.076 ms  315.183 ms  317.598 ms
12  216.123.212.93 (216.123.212.93)  315.122 ms  305.897 ms  324.972 ms
13  * * *
14  * * *

 

[Crystal Web]

@CW
Regarding the website.
The 40Mbps block is not inline with the rest of the offerings. Probably due to the "Per Month" statement not being on the next line.
If that was deliberate, please ignore.

It's intentionally differentiated. Mostly because I can't get the CSS to play ball with the .00 on the pricing side.

But the official line is because 40Mbps is awesome and deserves its own design.

 

[Crystal Web]

How do i access the newsgroups on mac ?

Buy a PC.

But it depends on the nntp client you're using. There are a few options for Mac. Probably paid for though. Our service is free though - typically just costs more on a Mac. Because Mac, that's why!

 

[saa044]

Sabnzbd on mac, linux, windows, android etc...

 

[FHTheron]

Can you see who used your referral code?

 

[Crystal Web]

Can you see who used your referral code?

It's very confidential information. We can't disclose customer info, even if you know them. We take privacy very seriously, and we won't even consider "with their consent" as an option. Ultimately it's a trust thing. We know that someone who signs up with a referral code will probably know the end user, so it would be crazy of us to not apply the discount. It would be terrible for us, for R10 per month. Not only is that not worth the risk, it is unethical, and anyone who has dealt with us will tell you that we hold ourselves to very high ethical standards. We want you to use your referral codes, so we should do everything we can to encourage it.

If there's ever an issue, we'll also address it as quickly as possible. So if a discount wasn't applied, we'll investigate, resolve, and fix the problem as well.

 

[FHTheron]

It's very confidential information. We can't disclose customer info, even if you know them.

Perfect, thanks. Then, in the interest of keeping the later early days interesting, I'm picking a referral code from one of the previous pages.

 

[Crystal Web]

Perfect, thanks. Then, in the interest of keeping the later early days interesting, I'm picking a referral code from one of the previous pages.

Just received 3 applications in the last 15 minutes. One of them used the referral code of 16C51DC617

So that customer can thank whoever used that code, if it was you.



Fantastic to have you on board.

Did we mention that you get free news server access?!

 

[saa044]

Just a FYI for the Linux fans. This will be running my file server soon.

http://zorin-os.com/tour.html

http://zorin-os.com/gallery.html

 

[Impregim]

Nice: Will check it out saa044

Just a FYI for the Linux fans. This will be running my file server soon.

http://zorin-os.com/tour.html

http://zorin-os.com/gallery.html

 

[HapticSimian]

Err... Clicking on 'Customer Login' gives me:

 

[Crystal Web]

Err... Clicking on 'Customer Login' gives me:

View attachment 152216

Yeah, it's not transactional so the SSL is still waiting implementation. Apologies about that. Will be in very soon. In the interim, if you'd prefer, contact us via live chat or [email protected] and we'll assist. That customer portal is very temporary though, as the final customer portal is going to be pushed live very soon.

 

[cavedog]

Very excited to see what capped options you guys will launch.

 

[slvR]

thanks whoever used my code ily<3

 

[Impregim]

Just some slight misconf. - Igore and proceed.
Comodo SSL Verifigs.
Subdms:
DNS Name=admin.footprintseducation.in
DNS Name=customer4-support.zoho.com
DNS Name=help.amweb.ie
DNS Name=help.idxsetup.com
DNS Name=help.pinnacleagentsupport.com
DNS Name=helpdesk.transcribeme.com
DNS Name=soporte.telextorage.com
DNS Name=suporte.deltamind.com.br
DNS Name=support.ankaa-engineering.com
DNS Name=support.benefitx.com
DNS Name=support.bizbritain.org
DNS Name=support.cloudypedia.com
DNS Name=support.coit.com
DNS Name=support.dbapractice.com
DNS Name=support.digixtechnologies.com
DNS Name=support.e-mit.ie
DNS Name=support.galactech.co.uk
DNS Name=support.healthstrong.com.au
DNS Name=support.house-engineer.net
DNS Name=support.ioindustries.com
DNS Name=support.just-a-geek.net
DNS Name=support.lrmcom.com
DNS Name=support.m-it24.de
DNS Name=support.maverickfunding.com
DNS Name=support.medofficepro.com
DNS Name=support.oscillosoft.com.au
DNS Name=support.silvertelhosting.com
DNS Name=support.socastsrm.com
DNS Name=support.techforindustry.com
DNS Name=support.uniqueascent.co.uk
DNS Name=support.vadiaz.com

Lolz

Err... Clicking on 'Customer Login' gives me:

View attachment 152216

 

[Crystal Web]

Decided to turn tonight into 24 hour support. If you require assistance tonight, whether it be with sales or support, go to the site and talk to live support. They'll be around until 5pm tomorrow afternoon.

Oh, and btw, why did we pick 5pm? Because live sport streaming takes place from 10am or so (except F1 in some time-zones) and 5pm (game start or moving into the next game in S15 and Currie Cup) so we tried to cover all of the sporting bases as well on the support desk.

So we can always diagnose a sports streaming issue as well if one exists, so you can always watch your favourite sporting team in action. Like myself, where I got to watch my precious Man United lose so many times last year.

BTW, those "not so legal streams" - they hardly invest in their infrastructure for obvious reasons. It's almost impossible to diagnose those issues as 9/10 they're server-side and not on our side. Customers will attest that streaming is not shaped.

However in saying that, we'll ALWAYS try to give you the best possible experience possible. We do however suggest the legal alternatives to sports streaming, or at least using a service with a proper CDN node close by.

 

[Impregim]

Streaming just went for a while "tits-up" Nothing serious.

Will check later onwards, although traces seems stable.

 1  105.233.15.1 (105.233.15.1)  8.409 ms  8.229 ms  8.603 ms
 2  196.6.121.198 (196.6.121.198)  11.826 ms  10.954 ms  12.548 ms
 3  pk202-jhb-gi-2701.borwood.net (217.78.94.146)  13.286 ms  12.432 ms  15.509 ms
 4  th202-lon-po-sat3.borwood.net (217.78.80.185)  177.382 ms  176.094 ms  171.930 ms
 5  th102-lon-vl-prcera2.borwood.net (217.78.88.26)  180.846 ms  175.544 ms  179.826 ms
 6  gi-0-3-0-1-63.r02.londen03.uk.bb.gin.ntt.net (213.130.48.1)  179.414 ms  176.429 ms  178.179 ms
 7  ae-4.r22.londen03.uk.bb.gin.ntt.net (129.250.5.24)  178.323 ms  183.454 ms  181.548 ms
 8  ae-4.r22.nycmny01.us.bb.gin.ntt.net (129.250.3.126)  247.388 ms  266.908 ms  245.400 ms
 9  ae-2.r05.nycmny01.us.bb.gin.ntt.net (129.250.4.173)  248.102 ms  250.939 ms  249.311 ms
10  xe-0-4-0-32.r05.nycmny01.us.ce.gin.ntt.net (129.250.194.138)  254.499 ms  258.306 ms  261.680 ms
11  173.182.213.29 (173.182.213.29)  323.439 ms  313.773 ms  306.504 ms
12  216.123.212.93 (216.123.212.93)  309.683 ms  328.299 ms  338.530 ms
13  * * *
14  * * * < Abort/kill/SlegdeHAMMER.>
15  * * *