Crystal Web (NEW ISP) ADSL Feedback

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Yes it's great for that. Similar to my usage and I'm very happy
 
My so called Uncapped, Unshaped account is Capped! Currently using my WA free account.
Does not even look like Live Support has gotten out of bed yet.

NOT IMPRESSED! :mad:
 
patrick123 said:
My so called Uncapped, Unshaped account is Capped! Currently using my WA free account.
Does not even look like Live Support has gotten out of bed yet.

NOT IMPRESSED! :mad:
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Hi Patrick,

I have already responded to your support query and we cannot replicate this on our end here with your account. Please PM me if you're having troubles and I'll fix whatever issues you're having on your end. There was a lock on your account when we tested the account and it needed to be unlocked on our end afterwards, but it's certainly working here.
 
Crystal Web said:
Hi Patrick,

I have already responded to your support query and we cannot replicate this on our end here with your account. Please PM me if you're having troubles and I'll fix whatever issues you're having on your end. There was a lock on your account when we tested the account and it needed to be unlocked on our end afterwards, but it's certainly working here.
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OK I've spotted something wrong with the way the system routed you. We were testing new systems last night and somehow your account landed up in that pool - this should never have happened and your account should not have been in that pool either - my sincere apologies about this.

All should be working 100% with your account now and I'm going to throw in a freebie for you for this month to apologise as well, as live accounts should never be tested on. :o
 
Crystal Web said:
OK I've spotted something wrong with the way the system routed you. We were testing new systems last night and somehow your account landed up in that pool - this should never have happened and your account should not have been in that pool either - my sincere apologies about this.

All should be working 100% with your account now and I'm going to throw in a freebie for you for this month to apologise as well, as live accounts should never be tested on. :o
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Thank you. :) Sadly though my IP is still 10.206.x.x :( Still locked.
 
Iwojima said:
Quick one. I'm getting ready to drop Openweb after several years of using them, slowly paying more for less service and slower speeds. I've had enough now.

Is CrystalWeb a possibility for me if I require the following?
- 200 to 300gb per month
- Downloads mostly via NNTP, but some torrents and HTTP.
- Occasionally a few games downloaded via Steam and PS4.
- Above downloads mostly take place after work hours, but if large enough carry on throughout the day.
- Netflix usage (again mostly after work hours)
- Diablo 3 on PC several times a week after 5pm
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On all count yes
you should schedule the large downloads to fire off after midnight - if they carry over it will be in the morning - and not when you are watching Netflix [there really is nothing we can do about "slow downloads" when you are using your line for streaming and gaming and at the same time are trying to download] and then when shaping applies you don't need to change your usage behaviour.
 
Crystal Web said:
OK I've spotted something wrong with the way the system routed you. We were testing new systems last night and somehow your account landed up in that pool - this should never have happened and your account should not have been in that pool either - my sincere apologies about this.

All should be working 100% with your account now and I'm going to throw in a freebie for you for this month to apologise as well, as live accounts should never be tested on. :o
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patrick123 said:
Thank you. :) Sadly though my IP is still 10.206.x.x :( Still locked.
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Thanks, all working 100s :)
 
I am locked in till end of the month with my current ISP. If I go over to Crystal Web in the middle of the month is there a discount? Or is it only from the 19th? Also do you have business accounts? Thanks in advance.
 
JvanD said:
I am locked in till end of the month with my current ISP. If I go over to Crystal Web in the middle of the month is there a discount? Or is it only from the 19th? Also do you have business accounts? Thanks in advance.
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Our discount applies from the 19th of each month. We do offer business accounts, but only sell these to businesses and not consumers. Our sales team can assist with a custom quote for you for your business if need be.
 
Crystal Web said:
Our discount applies from the 19th of each month. We do offer business accounts, but only sell these to businesses and not consumers. Our sales team can assist with a custom quote for you for your business if need be.
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Thanks for this, you sure are fast at responding. Have a cool Sunday.
 
Wow I can't believe my eyes. A Business account for a actual business and not a all you can eat buffet for a home user. No wonder it's so cloudy outside. :p :D
 
saa044 said:
Wow I can't believe my eyes. A Business account for a actual business and not a all you can eat buffet for a home user. No wonder it's so cloudy outside. :p :D
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cloud services are a little bit further down the line ...
 
Just wanted to say my Crystal web account is performing awesomely! Thanks guys!
 
Have you guys heard anything new about when 4mb might become the minimum line speed?
 
Swingblade said:
Just wanted to say my Crystal web account is performing awesomely! Thanks guys!
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Great to hear, thanks Swingblade.

Swingblade said:
Have you guys heard anything new about when 4mb might become the minimum line speed?
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We don't have an exact date yet, but you can expect it beginning of next year, from what I last heard and can recall.
 
Crystal Web said:
Great to hear, thanks Swingblade.



We don't have an exact date yet, but you can expect it beginning of next year, from what I last heard and can recall.
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[RANT]
The idea of Telkom upgrading everyone is great and all that but means f'all if we still have many congested exchanges that will now become worse.
[/RANT]
 
Gboss said:
[RANT]
The idea of Telkom upgrading everyone is great and all that but means f'all if we still have many congested exchanges that will now become worse.
[/RANT]
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These upgrades are coinciding with significant investment on Telkom's part to the backhaul connections and exchanges, unlike the last time, so we're fairly optimistic about it this time around. :)
 
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