When you're trying to become a backbone, internet, and last-mile provider, it might be a good idea to make sure you're protected against DDoS attacks that have targeted your company before in a malicious manner. And, you know, have a back-up backbone while you're transitioning users over to the new one just in case there's an unexpected issue.
The lack of transparency and timely updates reminds me of that period in Afrihost's past where they just couldn't figure out how to run their network over-subscribed, and it ended up in Gian sending everyone a "heart-felt" message at 3AM in the morning.