Customer satisfaction increases in telecoms industry

I'm shocked...

Am I dreaming...

Different dimension perhaps?

Or is this 2530?

Um... whatever those Synovate guys are smoking, PLEASE GIVE ME SOME.
 
This is VERY strange. I received a call from a Synovate agent approximately an hour ago, asking if I would want to participate in a research survey about the telecommunications industry. They called my office number, which is a Telkom line, and they knew my name, so obviously they got the details from Telkom.

I didn't have 20 minutes to waste, so I declined.

Either it was a VERY short survey, or they published the results Telkom wanted BEFORE ACTUALLY DOING THE SURVEY

I reckon these survey results are about as accurate as the daily horroscope. Syno-LIARS.
 
I need some of the stuff they're taking. Then I'll see fairies...
 
The telecom over time graph shows that percieved service levels increased from last year, but are (if I judge the minute graph correctly) in general lower than 2 years ago.

Cell C being the exception - perceived levels on a constant decline.
 
sounds like bull to me

The general consensus from Synovate was that the industry as a whole is making progress in terms of consumer rights and protection which they claim is especially true of Telkom. The research firm points to the fact that “Telkom has impressed customers with honest communication and provision of the necessary facts to make informed choices.”
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WHAT?!
 
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Altogether now, "methodology".

It's easy to call up customers with telecoms services and ask them their opinions. Not so easy to call up those who can't afford basic services. My point is that the generalisability here is not of extensive reach.
 
Maybe they should do a survey to see if consumers are happy with the pricing ...
 
It also helps if you ask the right questions:

"Does your telephone work?" Yes

"How long did it take to install, wait lets not ask that one" no I'd like to answer that...

"Do you have ADSL?" Yes

"How long did it take to install, wait lets not ask that one" no wait I'd really like to answer that one...

"How does the price of your ADSL compare to 3G, HSDPA etc.?" well it is cheaper but...

"How does the price of your ADSL compare to the rest of the world etc.; nope let’s leave that one out" no really that one I want to answer...

"Do you feel Telkom can do more for their customers? Ha forget it I'm not asking you that" Figured that much

"Are you a member of the MyADSL forum?" Yes

"O O well thats a problem then hmmm..." Doesn't my opinion count then?

"Well sir, it seems you’ve answered yes to all the pertinent questions, thank you for taking part in this objective survey sponsored by Telkom" but I but but…

Well it’s my idea how it probably went :rolleyes: :eek:
 
:eek: This is the bestest hogwash I've seen all day :sick:

I need alcohol, in fact any spirits will do wight now
 
HosstheBoss said:
It also helps if you ask the right questions:

"Does your telephone work?" Yes

"How long did it take to install, wait lets not ask that one" no I'd like to answer that...

"Do you have ADSL?" Yes

"How long did it take to install, wait lets not ask that one" no wait I'd really like to answer that one...

"How does the price of your ADSL compare to 3G, HSDPA etc.?" well it is cheaper but...

"How does the price of your ADSL compare to the rest of the world etc.; nope let’s leave that one out" no really that one I want to answer...

"Do you feel Telkom can do more for their customers? Ha forget it I'm not asking you that" Figured that much

"Are you a member of the MyADSL forum?" Yes

"O O well thats a problem then hmmm..." Doesn't my opinion count then?

"Well sir, it seems you’ve answered yes to all the pertinent questions, thank you for taking part in this objective survey sponsored by Telkom" but I but but…

Well it’s my idea how it probably went :rolleyes: :eek:
Click to expand...

:D
 
Telkom came last with a rating of 76%, up from 71% last year.
Click to expand...

Not to mention the fact that Telkom’s penetration rate in SA is at what, something like 6%. So of the 6%, 76% are satisfied which makes it 4.56% of the population of SA that is happy, or foolish enough or most likely incorrectly surveyed to be happy, with Telkom’s service.

They should rather say 4.56% of SA are satisfied with Telkom’s service! There's a statistic I'm happier with. I prefer my thumb suck!
 
Telkom's survey's are always based on things that are easy for them to get right.

was the tech dressed neatly?
capable of doing the job?
blah, blah, blah

My experience is that the guys working for Telkom at this level are competent.
As stated, survey us on price...

watch that 76% drop to 0%. ;)
 
HosstheBoss said:
Not to mention the fact that Telkom’s penetration rate in SA is at what, something like 6%. So of the 6%, 76% are satisfied which makes it 4.56% of the population of SA that is happy, or foolish enough or most likely incorrectly surveyed to be happy, with Telkom’s service.

They should rather say 4.56% of SA are satisfied with Telkom’s service! There's a statistic I'm happier with. I prefer my thumb suck!
Click to expand...

Telkom penetration rate is around 10%. That includes business and govt lines (which collectively make up around 50% - give or take a few percentage points - of all operational fixed lines).
 
I'd love to see the actual survey questions.
 
Debbie2 said:
Telkom penetration rate is around 10%. That includes business and govt lines (which collectively make up around 50% - give or take a few percentage points - of all operational fixed lines).
Click to expand...

:cool:

I stand corrected as below:

They should rather say 7.6% of SA are satisfied with Telkom’s service! There's a statistic I'm happier with. I still prefer my thumb suck! :rolleyes:
 
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