Cybersmart down?

[Hark3n]

I just lost my internet connection at home, and it seems like the whole Cybersmart network has gone tits up. Website's down. Call centre's down.

Anybody know what's up?

 

[Agent_Smith]

Looks that way. Two of my clients who use them are offline.

 

[r00igev@@r]

Yes - looks like a NLD failure.

Everything going to them now via Telkom.

 

[sgs]

Down for me too. Argh...
And they have been SO reliable - I guess 1 crash in 2 years of WFH is pretty good. Hope they can resolve it quickly!

 

[Hark3n]

First major issue for me in 3 years. Also hope for a quick resolution.

 

[Anthro]

Back up - however only running at 100/100

 

[Hark3n]

Looks like they are back up again.

 

[geezer]

Back up - however only running at 100/100

"Only"

 

[Dimpie (JIGSAW)]

Mine was off at about 09:30 and back at 10:14 ... speed seems fine

 

[Anthro]

"Only"

Please..

Can anyone vouch for Cybersmart

Does anyone have expirience with Cybersmart's fibre offerings, specifically on Openserve? How is their general customer support and uptime? Ignoring the usual names (Afrihost, CISP, Websquad) as alternatives.

mybroadband.co.za

 

[Agent_Smith]

Morning all

Is this an issue for anyone again this morning? A client who has their mail with CS is unable to receive mail and their website appears unreachable too.

 

[sgs]

Their website is unreachable, but their connectivity is fine for me. Full steam ahead.

 

[Jan]

Laurie is *pissed*. Article up soon.

 

[Jan]

Load-shedding power surge takes down Cybersmart — promises quick recovery

South African fibre network operator and Internet service provider (ISP) Cybersmart is experiencing an outage that affected its fibre connectivity and website.

Cybersmart told MyBroadband that equipment at one of its data centres blew during a power surge, including a changeover switch.

 

[Gtx Gaming]

Load-shedding power surge takes down Cybersmart — promises quick recovery

South African fibre network operator (FNO) and Internet service provider (ISP) Cybersmart is experiencing an outage that affected its fibre connectivity and website.

Cybersmart told MyBroadband that equipment at one of its data centres blew during a power surge, including a changeover switch

They don't a failover to another DC?

 

[Toxic T]

I'm with VUMA through VOX. Down since 4am this morning

 

[eddief1]

They don't a failover to another DC?

Not possible when your NNI's land in said DC I guess.

I fought this fight many a time in meetings...Most FNO's get L2 point-to-point links, from point A to point B. Yes there are redundant paths between point A and B (Hopefully) ... but point A is always point A, a physical location.

If your point A is Teraco CT for example and your L2 NNI lands there from ISP X , if you loose that DC you out of luck

A much better way pointed out to me is to terminate your PPPOE's as close to the client as possible, even multiple points in a single town...then L3 from there in a LAC/LNS setup. You as the FNO/ISP then are not dependant on any DC - your termination point can be anything that accepts an L2TP connection - I think Voda and Openserv do this.

There are still some hard lessons to be learned here i feel.

 

[squirrel]

Still down?

 

[Left Of Bang]

Still down?

Indeed

 

[Sapphiron]

They don't a failover to another DC?

Its very expensive to have redundant upstream links from every FTTH area to multiple DC's. probably not something FTTH customers will want to pay for.

Regarding their own website hosting, yeah, that should have redundant hosting