They just tweeted now and here is their statement : "After a small problem with WOOOOOSH early this morning, a handful of customers may have had a problem connecting. We fixed the problem and have restored your data balance to a full 5 Gig. Sorry about the inconvenience and from next month, your bundle will be back to normal."
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Data bundles not available 2011/02/07 [SOLVED]
- Thread starter RichardG
- Start date
CAPS LOCK
Executive Member
He was going to return the bundle this morning ...... Well, I guess he aint doing that any more.
RaWRpewpew
Active Member
Yes same for me, it started by having my balance sit on 0mb for hours unable to connect to the internet.
Then when i woke up this morning i had 5gb again.
Then when i woke up this morning i had 5gb again.
The_Unbeliever
Honorary Master
blecch
spotty coverage in R21 Corporate Park.
Had EDGE a few months ago, but now nothing.
spotty coverage in R21 Corporate Park.
Had EDGE a few months ago, but now nothing.
The_Unbeliever
Honorary Master
If I knew this would happen, then I would've downloaded things like crazy 
Ah well
Thanks for the recharge, we appreciate it!
CellC FTW!!!
Ah well
Thanks for the recharge, we appreciate it!
CellC FTW!!!
If I knew this would happen, then I would've downloaded things like crazy
Ah well
Thanks for the recharge, we appreciate it!
CellC FTW!!!
Ditto..
CAPS LOCK
Executive Member
All,
Sorry for the bump in the ride, changes to major systems always have some issues. We will keep you all informed and we are all trying to make the impacts to our customers to a minimum. I personally appreciate all of your understanding on this and your continued support.
Regards
Ron
Ronald Reddick
CTO
Cell C
Sorry for the bump in the ride, changes to major systems always have some issues. We will keep you all informed and we are all trying to make the impacts to our customers to a minimum. I personally appreciate all of your understanding on this and your continued support.
Regards
Ron
Ronald Reddick
CTO
Cell C
RichardG
Honorary Master
They have changed their statement
Thank you Ron BrandPlus for CELL C coming to the table and explaining the situation
I was about to go back to the stone age without internet connectivity life ain't the same too much stuff to read on the super highway ... Once again thank you Ron for responding
Last edited:
Grim_Reaper666
New Member
- Joined
- Feb 7, 2011
- Messages
- 8
- Reaction score
- 0
Thanks for the feedback, Ronald...
BUT, why were your call centre staff not trained on the new system? After holding for 15 minutes, I was told to "try again tomorrow" (WTF???!!!) because they didn't know how to transfer a call...
BUT, why were your call centre staff not trained on the new system? After holding for 15 minutes, I was told to "try again tomorrow" (WTF???!!!) because they didn't know how to transfer a call...
CAPS LOCK
Executive Member
We in this together Ron, you sink we all sink...keep up the good work. Pleasantly surprised with the data reset, you certainly know how to make us weak at the knees...
Thanks for the full gigs, so are we getting double the gigs or just restored gigs?
RichardG
Honorary Master
I still have 5GB of data, not sure how that specific user manage to get 10gig of data, unless he managed to load 2 data sim onto 1 sim card..
Romito
Expert Member
mine still not fixed. my mother is on the 2GB package and her balance is 5120MB. she didn even know about the outage.
Nope, did not load a second bundle on the same SIM, my balance last night was 4.3 Gb so not sure if it plays any part in the balance now showing 10 Gb. Will monitor it before I download like mad ;-)
RichardG
Honorary Master
Cell C dont allow that, or maybe they only do for people they like!
Just double up my 5GB package like the 2GB packages got 3GB extra
Dude they probably were lazy and had to reset everyone to 5gig, i think it is unfair and people with 5 gig package should be up to 10gig, unless this is only applicable to people that didn't go past 1gig of data but I did check all my cards and they were all reset to 5gig none to 10gig
mine still not fixed. my mother is on the 2GB package and her balance is 5120MB. she didn even know about the outage.
Lucky mother
tell her to loan me the card please that way I can use 3gig 
So CELL C probably lost over 100 PB of data or more