Daylight Robbery !!!!

Like all the other companies, I'd just charge them R15k per day per cm2 for storage of their product.
 
Almost a year after the last post...

I got a call from Stratus Office Consumables on Monday and same story.
I was tricked in ordering a cartridge. The manager also called me to confirm order and inform me that the call is recorded and about the 5 day cooling-off period if I wish to cancel.

Fortunately, Tuesday morning my printer decided to "blow up" and I have no use for a cartridge so I phoned and cancelled the order. The manager called again but I was not in the office and my partner, who was in, told him that he does not work with the printer but if I told him it broke then it must be so.

Only thing bothering me now, is they have my phone number, Business name, VAT number, and postal address. Nothing stopping them from sending stuff anyway.
 
The same thing happened to our business a few years ago. They phoned me, telling me about the "remarkable product"; yet, it didn't even last as long a regular cartridge. So, when I told them I will send it back, they refused and wanted payment.

Long story short, I phoned them and less than politely told them that I will lay a case against them with every organization possible. I sent back the cartridges and never heard from them again.

Edit: they were called Stratus Office Consumables iirc.
 
BravoFox said:
Almost a year after the last post...

I got a call from Stratus Office Consumables on Monday and same story.
I was tricked in ordering a cartridge. The manager also called me to confirm order and inform me that the call is recorded and about the 5 day cooling-off period if I wish to cancel.

Fortunately, Tuesday morning my printer decided to "blow up" and I have no use for a cartridge so I phoned and cancelled the order. The manager called again but I was not in the office and my partner, who was in, told him that he does not work with the printer but if I told him it broke then it must be so.

Only thing bothering me now, is they have my phone number, Business name, VAT number, and postal address. Nothing stopping them from sending stuff anyway.
Click to expand...

They will most likely try to send them anyway and say "but you signed for them"
Make sure everybody in your office is instructed not to accept any parcels from them or sign for them in any way.
In fact, you should type out a letter refusing the parcel and hand it to the driver.
 
Garyvdh said:
They will most likely try to send them anyway and say "but you signed for them"
Make sure everybody in your office is instructed not to accept any parcels from them or sign for them in any way.
In fact, you should type out a letter refusing the parcel and hand it to the driver.
Click to expand...

In addition to this, should the driver insist on leaving the products, send the cretins who sent the product an invoice for storage at R1000 per day or something of that nature.
 
Beware of CBS Consumables

Exact same Modus Operandi....

1) Cold Calling
2) You participated in a Survey a year ago
3) We would like to give you a gift/voucher/reward/Free Cartridge.
4) All our Toner cartridges last longer and are superior.

I told the woman that I only buy genuine cartridges from Samsung, and she said "yes, they do supply those."
That is a flat out lie though as this guy's experience will show you....
http://www.iol.co.za/the-star/the-r...-1.1135385?ot=inmsa.ArticlePrintPageLayout.ot

The right move after a wrong cartridge
September 12 2011 at 09:00am
By Wendy Knowler

I recently reported on the case of Sakkie van Rensburg of Cape Town, who ordered and paid for a R1 600 printer cartridge from direct marketer CBS Print Consumables of Benmore, Johannesburg – but he was sent the wrong cartridge. He send it back at his expense, and was sent another one, also incompatible with his machine. So he sent that one back, too. He contacted me when the CBS Print Consumables refused to refund him.

The Consumer Protection Act gives buyers the right to return goods which don’t match the order, regardless of whether it was a direct marketing deal or not, and the right to cancel any direct marketing deal, even if there is nothing wrong with the goods or the deal, within five business days of the receipt of the goods.

Company director Krish Naicker said a batch of incorrectly labelled cartridges was to blame.

I pointed out that the act compels direct marketers to refund customers within 15 days, if the customer excercises their right to cancel the deal within five business days of receiving the goods.

Naicker undertook to resolve the matter “amicably” and has since contacted Van Rensburg and agreed to exchange the cartridges he’d insisted on being refunded for. “Furthermore, I offered to supply him with one additional toner as compensation for his unpleasant experience with my company,” Naicker said.

© 1999 - 2010 Independent Online. All rights strictly reserved
Click to expand...

This is what their cartridges actually look like...

[video=youtube;STn79O9DnFc]https://www.youtube.com/watch?v=STn79O9DnFc[/video]

And this is the Hello Peter complaint page for this company.... (22 Negative in the last year)
http://hellopeter.com/cbs-print-consumables/compliments-and-complaints

This is their details....
http://www.southafrica-companies.com/cbs-print-consumables-7d2o/
http://zabusiness.com/cbs-print-consumables.Tb3.south-africa-company-profile.html
 
raboobi said:
you guys all sound civilised!

i would not answer any correspondance and chuck the cartridges in the bin.

if they came to collect their stuff, they would be met by a shambok :)
Click to expand...

this. end of story. full stop. do not collect R200.
 
Beware of this type of scam!
1) The sales person calls your company and asks for the person who does the ordering
2) They tell you that you completed a survey a few months back
3) Now they are going to give you a free voucher or complimentary coupon.
4) They are also going to send you one of their "printer cartridges" to "test"
5) The call is recorded and they record your agreement to accept the vouchers and the cartridges.
6) Once they deliver and you or anybody in the company signs for delivery of the cartridge you are hooked.
7) They then begin to pester you for payment, usually over R2000 for a generic cartridge.
8) Meanwhile they begin sending you more cartridges for which they will also bill you.
9) When you try to refuse or return the cartridge they threaten to blacklist you for non payment.

i told the lady she should send someone to pick up the goods she argued i have to pay and that our calls are recorded when i requested for the consultants recording ,she started getting aggressive said she will send it but nothing came 1 hr later.
what a scamming company this is .
 
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