Dear DStv - technical faults thread

How do you rate the DStv service *technically* ?

  • 10 (Best)

    Votes: 4 1.6%

  • 9

    Votes: 6 2.4%

  • 8

    Votes: 6 2.4%

  • 7

    Votes: 8 3.2%

  • 6

    Votes: 10 4.0%

  • 5

    Votes: 15 6.0%

  • 4

    Votes: 18 7.2%

  • 3

    Votes: 32 12.9%

  • 2

    Votes: 17 6.8%

  • 1 (Worst)

    Votes: 133 53.4%
  • Total voters
    249
craigcul said:
Thanks yes I was phoning the call centre I can’t find any service centres near to me the closest seems to be Randburg but the number for that is the call centre number.
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Try 079 874 1970 but I think Nemesys is likely right.
 
Dimpie (COMPUTEK) said:
Im putting up my hand as someone that also gets the PER1 error on the Mibox android app :mad:
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Wish I could say the that my eMatic worked with DSTV now...some series on catch up work fine but all live channels give PER 1 error. Netflix and Showmax work perfectly...frustrating.

If anyone finds a workaround for this, please let me know.
 
JaytonT said:
Wish I could say the that my eMatic worked with DSTV now...some series on catch up work fine but all live channels give PER 1 error. Netflix and Showmax work perfectly...frustrating.

If anyone finds a workaround for this, please let me know.
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That's weird - because I also have an eMatic AGT-419 which I got in April, and I have only seen the PER1 error pop up once on it over the last 4 months - otherwise all all of my live channels are working 100%.

Try going into the Google PlayStore app on it, go to your user profile icon (top right), then Manage apps & games, then Updates - and install any pending updates - that may include a new version of the DSTVNow app & some system utilities, which could possibly solve your problem for you.
 
JaytonT said:
Wish I could say the that my eMatic worked with DSTV now...some series on catch up work fine but all live channels give PER 1 error. Netflix and Showmax work perfectly...frustrating.
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Ivan Leon said:
That's weird - because I also have an eMatic AGT-419 which I got in April, and I have only seen the PER1 error pop up once on it over the last 4 months - otherwise all all of my live channels are working 100%.
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Not just Ematic - i'm seeing occasional PER1 errors lately on a Sheild also
 
Recording sport hilites (highlights) on the ExplodaTM.... :rolleyes:

Almost without exception, if a few days away the setting will vanish.
Sometimes comes back after a maintenance reboot, often not. That means they're altering something other than the time slot - why??

And mostly cricket in my case, so nothing as complicated as the masses of footie they have to juggle.

Gets worse - far too often, it's the wrong length format, or overruns, or is something else completely when you look at it.

Bah! Useless twits sometimes, they really are :thumbsdown:



(Catch up has its uses, sometimes I want things long term though.)
 
Brian_G said:
Recording sport hilites (highlights) on the ExplodaTM.... :rolleyes:

Almost without exception, if a few days away the setting will vanish.
Sometimes comes back after a maintenance reboot, often not. That means they're altering something other than the time slot - why??

And mostly cricket in my case, so nothing as complicated as the masses of footie they have to juggle.

Gets worse - far too often, it's the wrong length format, or overruns, or is something else completely when you look at it.

Bah! Useless twits sometimes, they really are :thumbsdown:



(Catch up has its uses, sometimes I want things long term though.)
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From my experience, only time based recordings should be used for sport. MC messes up all the time. I have often had cases where a recording had problems and the Explora then replaces it with a Highlights package of the same event instead of the full version.
 
craigcul said:
Thanks got sorted went to agent in edenvale and they reformated the harddisk and decoder not rebooting anymore so exchange was not needed jusy lost all recordings dam!
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Pity, these days they're able to try recover / transfer the recordings. If they were worth the cost factor.
 
schuits said:
Glad we aren't the only ones. PER0 or PER1 errors constantly on DSTVNow. Also the streaming quality is super low. I suspect DSTV is trying to discourage people sharing accounts.
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Is there a fix for this issue yet? Deleted the app and everything but nothing is working. I have Mi Boxes but it is only happening on the one.
 
Anybody else lose recordings on the Exploda this last weekend, I know of at least one other. No PVR Subscription error, so experiments going on again.
 
Yes, me! And today the EPG is so buggered on the Exploda! I am seriously asking myself why I even bothered with the damn thing!

PS: remember when we thought up this nickname for this pathetic range of decoders?

I will find the rhyme I wrote and post it.
 
DSTV Now using Google Chrome on Windows 11 (Telkom LTE-A) - whilst watching the 05h10 repeat of 'Shakespeare & Hathaway' on BBC Brit (Ch.120) over the last 2 days - the feed repeatedly stalls and you get the 3 blue dots appearing as it buffers... this repeats EVERY 30 to 60 seconds or so - but doesn't happen when watching the 19h00 premiere screenings...

1631158376339.png
 
Locally fed transponder 11634 V playing up, unlikely to affect anyone here except their feed of ch. 181 NatGeo.

BTW, looks like a new pop-up movie ch. 111 season coming, so far about woman movies and no other clues...
 
krugie said:
113
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He may have the ch. no. wrong, it's being tested on ch. 196 which has been used for spillover before, plus that would tuck it between two European chs..

I see Aletta Alberts passed away, was general head of DStv content. Not too promising as she was good at it.

Also that SABC has lost 50% of its audience in 5 years... wow!
 
Brian_G said:
Also that SABC has lost 50% of its audience in 5 years... wow!
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There was only one route for the SABC when they decided to enforce certain percentages of local content - even on their only so-called "commercial" channel. The quality of content dropped overnight followed by an exodus of viewers and the logical next step - exodus of advertisers.

They must be the only broadcaster in the world that constantly drops or cans their most-watched and highest rated programs simply because of their origin or because they don't fit the new vision of the channel. A vision that has proven fatal - as expected and predicted.
 
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