Discovery Bank

Does anyone have an email address for Discovery bank general queries?
Their website just has these call centre details :(
  • Call 0800 07 96 97
  • Monday to Friday: 07:00 to 18:00
  • Fraud or stolen card? Call 011 324 4444
  • 24/7
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Hi all. I just moved from a transactional account to a Bank Suite and I have a question. For me to gets the discounts, money back, etc., do I have to use the credit card or can I continue using the debit card because I'm on the Suite package now?
 
glennhurlow said:
Whoop whoop! It is about time, but logged on to the Discovery Bank website this morning and we have online transaction functionality - payments and transfers. So, now just need the international banking option and our bank is growing up into a proper bank.
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But payments and transfers has always been in app?

But payments limited to other users?

Has it now been extended to outside Discovery Bank accounts?

Edit: not in app so guess on website?
 
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Saba'a said:
But payments and transfers has always been in app?

But payments limited to other users?

Has it now been extended to outside Discovery Bank accounts?

Edit: not in app so guess on website?
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You could always pay any SA bank account.

First item under pay is add beneficiary and pay. You do have the option to do a once off payment in the next step.
 
AirWolf said:
You could always pay any SA bank account.

First item under pay is add beneficiary and pay. You do have the option to do a once off payment in the next step.
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Created myself as beneficiary showing my normal bank account as beneficiary, yet it pays it back into my Discovery Acc.

I'll have to call Discovery to find out what obvious issue/step I'm missing.
 
ECHLN said:
Hi all. I just moved from a transactional account to a Bank Suite and I have a question. For me to gets the discounts, money back, etc., do I have to use the credit card or can I continue using the debit card because I'm on the Suite package now?
Click to expand...
Use the credit card. The debit card counts for nothing.
 
Saba'a said:
But payments and transfers has always been in app?

But payments limited to other users?

Has it now been extended to outside Discovery Bank accounts?

Edit: not in app so guess on website?
Click to expand...
Yes, up until now the app has been the only transactional platform. Now the website has transactional functionality.
 
AirWolf said:
So it goes out of Discovery and comes back in? What reference does the reversal have?
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It weirdly shows my old platinum card (FNB) yet I created myself as new beneficiary.

Its not a reversal, rather paying my own discovery account.

Ah well was just testing, so not a major issue.
 
Would it be worth upgrading from gold suite to platinum if your monthly income is lower than the required ? What will the drawback be ?
 
James 77 said:
Would it be worth upgrading from gold suite to platinum if your monthly income is lower than the required ? What will the drawback be ?
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I'd definitely upgrade if I were you. Consider black as well, similar to platinum but a better iPhone benefit (just sell it if you're Android), better interest rates and a higher spend threshold for miles.

They don't (currently) do income verification so that shouldn't be an issue. Only drawbacks I can think of is that you need more savings (over R20,000 for gold, over R45,000 for platinum and over R100,000 for black) to achieve diamond vitality status. Your weekly money goal is also higher, and certain vitality money categories are calculated according to the income you declare.
 
ies87 said:
I'd definitely upgrade if I were you. Consider black as well, similar to platinum but a better iPhone benefit (just sell it if you're Android), better interest rates and a higher spend threshold for miles.

They don't (currently) do income verification so that shouldn't be an issue. Only drawbacks I can think of is that you need more savings (over R20,000 for gold, over R45,000 for platinum and over R100,000 for black) to achieve diamond vitality status. Your weekly money goal is also higher, and certain vitality money categories are calculated according to the income you declare.
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Thank you, I was just hesitant with regards to income verification. It wouldn’t be beneficial to move to platinum or black if I needed to submit proof of income, as I would lose diamond status, but if they don’t then it’s great. Savings is fine as well thank you.
 
I'm so in between if I should close Capitec and switch to discovery.

On the other hand having multiple credits cards (I don't have any debt on them) means my overall line of credit is larger so when I do use it my utilization is lower which means it as a positive effect on my credit score.

So I guess I need to keep both, but switch my transacting habbits from Capitec to discovery?
 
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