Discovery Bank

twr said:
I had a big issue when they changed rhe spend goal from the points to the weekly spend amount. As I allready took out the iPhone benefit knowing I'd achieve my goal, but then during my contact they changed to to min spend a month. Which was too high for me. I tried and tried complain and got no where .so glad last month was my last. I've completed that on platinum card I only get 2 visist (unless I spend a heck of a lot more..which I cant) so I said other banks five more lounge visits. They replied to say it's great that I have other choices of banks.
Really thinking of going back to absa some days
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Passive aggressive! Sheesh!
 
Yeah I think it’s the same for many, cancelled my car/house insurance with them, life insurance cancelled. I can get vitality with group life, and now the black bank account 75% to 50% for healthy food, means platinum for me. All a house of cards once they ended the iPhone benefit. Only reason I’m still banking with them is…nappies and healthy food haha.
 
Some feedback for those interested in the Discovery Bank Home Loan product. The new product is great for the potential interest rate savings, but is still a little rough around the edges. Two specific challenges are:
Getting an up-to-date statement, since the app option for a 3-months certified statement has a bug and returns no transactions. Got one via the call centre via SA Home Loans.
The length of time it takes for funds to clear between your Home Loan account and your Transaction account. It apparently takes four business days to clear when you transfer additional funds out of the Home Loan back to your Transaction account. I am used to ABSA where I could transfer funds in and out of my Home Loan and Transaction accounts and the funds would clear immediately. I guess this is because of the Discovery Bank & SA Home Loans partnership, but is highly inconvenient.
 
glennhurlow said:
Some feedback for those interested in the Discovery Bank Home Loan product. The new product is great for the potential interest rate savings, but is still a little rough around the edges. Two specific challenges are:
Getting an up-to-date statement, since the app option for a 3-months certified statement has a bug and returns no transactions. Got one via the call centre via SA Home Loans.
The length of time it takes for funds to clear between your Home Loan account and your Transaction account. It apparently takes four business days to clear when you transfer additional funds out of the Home Loan back to your Transaction account. I am used to ABSA where I could transfer funds in and out of my Home Loan and Transaction accounts and the funds would clear immediately. I guess this is because of the Discovery Bank & SA Home Loans partnership, but is highly inconvenient.
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postive: 1% interest rate better than current h/l rate ,negative : you are liable for all the transfer cost and things, so +-R150 000 worth of cost to move over or just stay at the higher interest rate.
 
safejack said:
postive: 1% interest rate better than current h/l rate ,negative : you are liable for all the transfer cost and things, so +-R150 000 worth of cost to move over or just stay at the higher interest rate.
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How much is your home loan that bond registration is R150k? isn't it like <1% fee to register?
 
glennhurlow said:
Some feedback for those interested in the Discovery Bank Home Loan product. The new product is great for the potential interest rate savings, but is still a little rough around the edges. Two specific challenges are:
Getting an up-to-date statement, since the app option for a 3-months certified statement has a bug and returns no transactions. Got one via the call centre via SA Home Loans.
The length of time it takes for funds to clear between your Home Loan account and your Transaction account. It apparently takes four business days to clear when you transfer additional funds out of the Home Loan back to your Transaction account. I am used to ABSA where I could transfer funds in and out of my Home Loan and Transaction accounts and the funds would clear immediately. I guess this is because of the Discovery Bank & SA Home Loans partnership, but is highly inconvenient.
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What kind of interest rate did you get and on how much money?
 
Anyone had issues between Discovery and FNB, made a realtime payment to FNB account on Sunday.
New recipient.
They charged me R35 for the transfer.
Money has not reflected on recipient account as of Today.

rvZA said:
Discovery no longer allows immediate payments to new recipients. You can create the recipient, then wait 3 hours to 5 business (their system will automatically restrict certain recipients for an unspecified period of time) days before you can make an immediate payment. Also, the first payment can only be done on the app and not on the website.

Apparently Discovery experienced some illegal online transfers / immediate payments for some reason and the implemented these new security measures.
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For the first time every, salary is not reflecting this morning. Called Discovery Bank and apparently they are having an issue with payments and once they've resolved this, everything should reflect.

Anyone else experiencing problems?

Update: Funds reflected around 2pm
 
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r00igev@@r said:
Accumulated on-hold call time to call centre....
1h40 minutes and counting....
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yeah, try get onto their web chat agent or WhatsApp channel - but request a live agent instead of the bot... only way to deal with them unfortunately.
 
Tag11 said:
yeah, try get onto their web chat agent or WhatsApp channel - but request a live agent instead of the bot... only way to deal with them unfortunately.
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Please can you provide the whatspp number. Trying to help out a family member.

They are nor a Bank. 2 days trying to call them now and they don't respond to emails.
 
Lots of people talking about moving to Discovery after the **** show at CPT Airport this afternoon. Line for domestic boarding gates check took 40 min for us plebs without the Black/Purple cards
 
Had my credit card used fraudulently for a couple hundred USD at Amazon (skipped the app authentication). Reported and locked the card within a few minutes of the transaction luckily as they then tried to take thousands 10 minutes later. My question is that if i had not done that i would have been absolutely stuffed. Discovery says they have to let the transaction go through (so pending to cleared) at which point they report a fraud case. They now say it takes 21 days (initially said 3 days). So if i had not blocked the card straight away i would be sitting with a huge balancing owing.

Is that the same experience with other banks?

Good reminder to for me to tighten up all my limits had fairly generous ones due to recently traveling overseas and using the virtual card mainly so thought i was being good.
 
Thrasil said:
Had my credit card used fraudulently for a couple hundred USD at Amazon (skipped the app authentication). Reported and locked the card within a few minutes of the transaction luckily as they then tried to take thousands 10 minutes later. My question is that if i had not done that i would have been absolutely stuffed. Discovery says they have to let the transaction go through (so pending to cleared) at which point they report a fraud case. They now say it takes 21 days (initially said 3 days). So if i had not blocked the card straight away i would be sitting with a huge balancing owing.

Is that the same experience with other banks?

Good reminder to for me to tighten up all my limits had fairly generous ones due to recently traveling overseas and using the virtual card mainly so thought i was being good.
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Sounds about right. After the amounts are cleared, the bank can return the funds and log the fraud cases. They’ll then get their refund from Visa and everyone is happy.

Not sure if Discovery will follow this to a tee
 
Trying to sign up a friend for discovery bank and we stuck on this screen.

f0eea8b0-b825-4287-adca-8f2899d81660.jpeg

Cant tap on id document its like the screen is just frozen here. Loging into the web app take them through to the home page so csnt upload it there either.
 
Verrayne said:
Trying to sign up a friend for discovery bank and we stuck on this screen.

View attachment 1790989

Cant tap on id document its like the screen is just frozen here. Loging into the web app take them through to the home page so csnt upload it there either.
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Force close the app and restart the phone.
Might even recommend being on LTE if you were on WiFi. The app has been a bit buggy for me as well
 
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