Discovery Vitality [2018]

I see my tomtom is no longer linked, so I assume my workouts won't be counted until. I relink it on their website?
 
cfvh600 said:
See if any of this helps:

https://www.discovery.co.za/vitality/help
Click to expand...
"2018-08-30 : Device Linking and De-linking
Effective from 31 August 2018, members will no longer be able to link or de-link their fitness device on the Discovery app. This is only a temporary issue and the functionality will return soon. As a work around members may use the link and de-link functionality on the Discovery website.

The following device/app users will still have the functionality to link and de-link on the Discovery app:
Samsung Health
Health app"
 
Thanks when I go online my tomtom is linked but not on the app, so will my workouts still sync?
 
Can someone please do me a favour and phone Discovery on 0860 99 88 77?

I cannot get through. It rings, and then it answers, and there is just silence.
 
Anybody else unable to log into the Discovery app on Android? I get an unsecured network error.
 
Anyone else got an issue with their points not being calculated for Thursday last week? All other days fine but am missing 200-300 points from 6/09/2018. All data uploaded but it just says "Pending": on the website...
 
Anyone else not able to view Vitality Rewards current points or vouchers on the app? Data not loading for me.
 
citizensa said:
When did you join Vitality and how many points you have now?
I joined in May but hasn't made a great deal of progress in terms of points and status. So wondering how you guys doing it
Click to expand...
Hi. Do you have Discovery Vitality? Do you use it? Can I get your apple watch?
 
citizensa said:
When did you join Vitality and how many points you have now?
I joined in May but hasn't made a great deal of progress in terms of points and status. So wondering how you guys doing it
Click to expand...
I joined in 2009, hit Gold that first year and Diamond by 2012. Last few years it got harder to maintain.

I'm on 42,700 points today, exercise wise you need to get a HR monitor to earn enough points, else you have to do the fitness test (not sure whether can one do it twice a year or only once). 2 or 3 workouts a week at 200 to 300 points per workout will get you to Gold at a steady pace.
 
The level of stupid when the vitality consultants reply is staggering...

Me: Hello, I had a vitality active reward expire today because the app could not load my rewards when I needed to redeem it. This was at 17h04 on 12 September, and I had tried a few times over the previous 15 minutes without success. Will I be issued a new voucher to redeem my free Kauai smoothie and discounted wrap?

Them: Thank you for contacting Discovery Vitality.

The rewards were phased out on the 29th of August,because we had system issues it was extended to the 12th of September

Have a lovely day Further

Me: Good day, will you be issuing me with a new rewards voucher due to the fact that I could not retrieve my rewards voucher at 5pm yesterday because of your systems issues?

Them: Thank you for contacting Discovery Vitality with regards to your Vitality Active Reward.

Kindly be advised to uninstall and then reinstall the Discovery application in order to rectify the issue.

You may also try to clear cache and clear data for the Discovery App under application settings using the below path:
  • Phone settings>> Applications>> Application manager>> Discovery App>> Storage>> Clear cache>> Clear data.​
If the steps mentioned above does not work, we ask that you please resend the screenshot along with the following information:
  • Preferred reward partner​
  • Cell phone number​
  • Goal week which the reward relates to​
  • Why you were unable to redeem the reward
Once again we sincerely apologise for any inconvenience caused.

Have a lovely day further.
Click to expand...
 
Last edited:
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