Do I move to webafrica?

WebAfrica Helper said:
Morning All, we would like a chance to investigate and discuss the way forward with your inquiries, to allow us to help out - please share your profile details via DM, so we may have a look and assist.
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Something to take back to home office.

Drop the WhatsApp only support and give people an opportunity to call in. I had an issue trying to figure out why my internet dropped. I think I have more messages from the bot apologising for the long wait than I did from actual people.

In the end I actually got helped via twitter so that WA bs is your #1 killer.

Second advice. When someone changes to static IP, it would be a good thing to send them connection details.
 
acidrain said:
Something to take back to home office.

Drop the WhatsApp only support and give people an opportunity to call in. I had an issue trying to figure out why my internet dropped. I think I have more messages from the bot apologising for the long wait than I did from actual people.

In the end I actually got helped via twitter so that WA bs is your #1 killer.

Second advice. When someone changes to static IP, it would be a good thing to send them connection details.
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Talk about a long wait for assistance, try cancelling your contract.... 2 years and counting!!
 
WebAfrica Helper said:
Morning All, we would like a chance to investigate and discuss the way forward with your inquiries, to allow us to help out - please share your profile details via DM, so we may have a look and assist.
Click to expand...
I have to agree that your WA / online chat support is absolutely horrific. You have to wait HOURS for someone to respond. When they do respond they transfer you to another agent and you have to wait another few HOURS.

I'm seriously not impressed. Till now I have not spoken to a single person who has actually given me any form of sensible feedback.
You are borderlining Telkom support, Which is not a good look.
 
WebAfrica Helper said:
Morning All, we would like a chance to investigate and discuss the way forward with your inquiries, to allow us to help out - please share your profile details via DM, so we may have a look and assist.
Click to expand...
I started the Chat last night, but given you obviosuly dont have 24/7 support, Lets start from 8:00, So from my chat from last night i got an answer this morning at 8:06, The agent infromed me they are transfering me to a diffrent agent. its now 10:45, Im still waiting to be transferd.
 
Noob-Noob said:
I started the Chat last night, but given you obviosuly dont have 24/7 support, Lets start from 8:00, So from my chat from last night i got an answer this morning at 8:06, The agent infromed me they are transfering me to a diffrent agent. its now 10:45, Im still waiting to be transferd.
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Don't hold your breath, be prepared to be transferred to a "million" different agents! And consider yourself lucky if you do get your problem resolved. Good Luck
 
Noob-Noob said:
I started the Chat last night, but given you obviosuly dont have 24/7 support, Lets start from 8:00, So from my chat from last night i got an answer this morning at 8:06, The agent infromed me they are transfering me to a diffrent agent. its now 10:45, Im still waiting to be transferd.
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Hi @Noob-Noob , please allow us to help - please confirm your details via DM, we would like a chance to ensure you're supported asap today. We're on standby for you via DM
 
Still no feedback or response from the MyBB rep.
On the bright side, The WA support line has assisted me 2 days in a row, And did not have to wait 1 minute. HUGE improvement.
 
Noob-Noob said:
Still no feedback or response from the MyBB rep.
On the bright side, The WA support line has assisted me 2 days in a row, And did not have to wait 1 minute. HUGE improvement.
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Hi @Noob-Noob, we can confirm the Frogfoot fibre service has been activated. To further assist, we have requested our onboarding tech support team to call you asap today on 08********39 to ensure all is in order with the setup. Support call back to follow. Regards, Rs^
 
WebAfrica Helper said:
Hi @Noob-Noob, we can confirm the Frogfoot fibre service has been activated. To further assist, we have requested our onboarding tech support team to call you asap today on 08********39 to ensure all is in order with the setup. Support call back to follow. Regards, Rs^
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Thank you,
I did speak with a very helpful lady on your WA channels. (Lauren I think). What a pleasure to speak with someone who actually tries to assist and not someone who keeps on transfering me to who knows where.
Regardless, As I explained to her as well, The fibre is active now so thanks for that. But I ordered a 80/20 line, Currently im getting speeds of 40/10
 
Noob-Noob said:
Thank you,
I did speak with a very helpful lady on your WA channels. (Lauren I think). What a pleasure to speak with someone who actually tries to assist.
Regardless, As I explained to her as well, The fibre is active now so thanks for that. But I ordered a 80/20 line, Currently im getting speeds of 40/10
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We will be in touch to address the connection performance shortly.
 
WebAfrica Helper said:
We will be in touch to address the connection performance shortly.
Click to expand...
Hi,
Since our last conversation, my fibre has been off. The initial problem was you loaded me on a 40/10 package instead of the 80/20, but at least I had Internet. So after logging this you guys decided to turn of my fibre completely. And your WhatsApp line is again up to it's usual low standards of support.

I honestly don't know anymore. This is not rocket science. Can I please get contacted by someone capable to see this problem though up to resolution.
 
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Noob-Noob said:
Hi,
Since our last conversation, my fibre has been off. The initial problem was you loaded me on a 40/10 package instead of the 80/20, but at least I had Internet. So after logging this you guys devices to turn of my fibre completely. And your WhatsApp line is again up to it's usual low standards of support.

I honestly don't know anymore. This is not rocket science. Can I please get contacted by someone capable to see this problem though up to resolution.
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Shame, that single poor person who knows what they are doing is overworked, since everyone wants them.
 
An update on my WA saga/story

So in Feb 2023 I downgraded. March went smoothly through with the new downgraded package. Mid March got an email WA is upgrading me. Just because

So today the new debit order went through.

I asked support today, who upgraded me? Their reply: I did, it can only be me.

Showed them the email, speechless reply as in muted.

Dear WA helper, why am I upgraded as i dont want such a big line? Its useless for me, snd money wasted!

MyBB users, which ISP is worth while trying? Afrihost?
 
zerocool2009 said:
An update on my WA saga/story

So in Feb 2023 I downgraded. March went smoothly through with the new downgraded package. Mid March got an email WA is upgrading me. Just because

So today the new debit order went through.

I asked support today, who upgraded me? Their reply: I did, it can only be me.

Showed them the email, speechless reply as in muted.

Dear WA helper, why am I upgraded as i dont want such a big line? Its useless for me, snd money wasted!

MyBB users, which ISP is worth while trying? Afrihost?
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Zerocool you need to contact the ISPA (Internet Service Provider Association) immediately ! ([email protected] ). Trust me, you going to struggle to get your money back.

WebAfrica is legally obligated to send you a written copy of your package you approved.
Plus your authorisation for the bank to debit you account for the amount they charging you.

Webafrica have been debiting my account illegally for 3 years now, and refused to cancel my contract.
They only admitted they made a "mistake" after I reported them to the ISPA, (who mediates with WebAfrica on your behalf. )
(PS : I signed up with Afrihost years ago, good service and no problems.)
 
So today WebAfrica called me. Their slowest fiber speed is 40mb.

I called then Openserve. They told me WebAfica’s slowest speed is 10mb

So now we go in circles...

Its seriously such a joke! Stay away from WebAfrica! They are worse than Telkom!
 
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