Done with Takealot.com

T

Toothless

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Well, I know I have been telling everyone the good service I received from Takealot the past month. I ordered around R20-30K in products from them. All delivered without a hitch.

On Tuesday I placed another 9K order, and I had to wait for some goods that was not in stock. Last night they received all goods and the system was updated. This morning, before 6, the system was updated again with goods being shipped and is still at the warehouse.

I know it is Friday and I suspected that the goods may not be delivered today. So, I thought I would contact both Takealot and Mr. Delivery to see if I can pay more to have my goods delivered today or tomorrow (on Staurday). Well, Takealot said the order was processed too far and they cannot assist. Mr. Delivery said it was still at the warehouse and although they deliver weekends, they would need to see if they can assist.

Well, it is now 14:00 and the goods are still at the warehouse, has not even been collected. Have not heard back from Mr. D. It is clear they are all playing for time to ensure they cannot deliver today.

This is enough for me to say good-bye to Takealot. If they are not interested in my money, I am no longer in their services.

Yes, 20-30K is not a lot of money, but I still needed to order 32K in products this coming month.

So, time for me to try out Woot, eBay or some other providers.

Thanks to Takealot, it has been fun, but I do not like being taken for a ride. Will be closing my account the moment I receive my goods, whenever.
 
omfg, you know its Black Friday, do you know how busy they probably are?
 
I suspected that the goods may not be delivered today
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Now they aren't being delivered (the day is not over) and you act as if it was out of nowhere.
 
Thedudesky said:
Jeez, 1st world problems........
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Let me get my tiny violin out...

Reminds me of the guy who complained that he had to wait 2 days to play his game because he had messed up the order in the first place, or something. Some world of warcraft add-on - he changed his mind and wanted to pick it up but it was too late or something.
 
crackersa said:
when did take alot commit to delivery in the first place?
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Soul Assassin said:
Now they aren't being delivered (the day is not over) and you act as if it was out of nowhere.
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They did not commit at all. I have dealt with them based on 7 different orders the past 4 weeks totaling almost 30k. Their fast and effective service and delivery is all that made me spend this money on them.

The products are still at their warehouse, have not moved there since 6am. Anyways, the day is over. The goods must still go to the courier, still be booked to a vehicle and then delivered. This will not happen today.

Anyways, no issues from me, they will simply not see a cent from me again.
 
Toothless said:
They did not commit at all. I have dealt with them based on 7 different orders the past 4 weeks totaling almost 30k. Their fast and effective service and delivery is all that made me spend this money on them.

The products are still at their warehouse, have not moved there since 6am.

Anyways, no issues from me, they will simply not see a cent from me again.
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Ok guys so takealot is closing soon. Get your orders in now.

No WAY they will survive with out this guy.
 
Toothless said:
They did not commit at all. I have dealt with them based on 7 different orders the past 4 weeks totaling almost 30k. Their fast and effective service and delivery is all that made me spend this money on them.

The products are still at their warehouse, have not moved there since 6am. Anyways, the day is over. The goods must still go to the courier, still be booked to a vehicle and then delivered. This will not happen today.

Anyways, no issues from me, they will simply not see a cent from me again.
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i actually don't believe you. when you place your order, they give a time frame on when it will be delivered (based on if you are near a main center or not). they even show you how many days it will take to deliver when you are paying.

what did they quote you for delivery?
 
crackersa said:
i actually don't believe you. when you place your order, they give a time frame on when it will be delivered (based on if you are near a main center or not). they even show you how many days it will take to deliver when you are paying.

what did they quote you for delivery?
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That does not matter to me at all. They did so with each and every order I placed, but the goods are delivered in 1 business day, irrelevant if the quote says 14 days. It is their deviance from this that caused me to leave them and go elsewhere. In addition to the fact that my budget allows me to spend 3k maximum on delivery if it means I can get it tomorrow, which they are not interested in.
 
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Go elsewhere, they will be better off without you.

This is exactly why no one ever exceeds the bare minimum level of service required or promised anymore because then a sense of entitlement like this develops.

And I thought I was an unreasonable consumer...
 
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