Don't underestimate Neotel

Quite simply, Neotel has not helped me!
If I switch to Neotel today - if I had coverage - I will pay more for my telephony usage
Their customer service is pathetic - they never return e-mails.
 
TimTDP said:
Quite simply, Neotel has not helped me!
If I switch to Neotel today - if I had coverage - I will pay more for my telephony usage
Their customer service is pathetic - they never return e-mails.
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Interesting article, just badly written!

In responce to TimTDP - I've had my share of issues with Neotel, and to be honest its been sorted out by them. Perhaps people expect things to be fixed as quick as clicking your fingers, but its not. Some things take time.

People are quick to complain, expecting miracles and solutions at the drop of a hat, not considering process that has to follow to amend whatever had gone wrong!

If you're in a position of working with the public, listening to complaints, dealing with difficult, some honest, some not so honest people - can you honestly say you give your best to resolve their problem? and to address the issue to avoid it happening again? Or do you do whatever to make the problem go away quickly and just leave it there not caring if it happened again???

Too many people treats a job as just a job because we all feel we're underpaid, overworked etc... Perhaps if you change your mindset and treat customers the way you'd like to be treated, give them the customer satisfaction they deserve, things in all corners may improve!

It all makes a difference at the end of the day! Its just a pitty that most people don't think this way and are too lazy to give a crap, and to just get their day over and done, and inturn complain when they get treated the same!


- Thanks to the Neotel Rep on here for giving me a call and sorting out my problem! Much appreciated!
 
Their bad name comes only from their promises, and lack of following through with them. If they didn't continously make them and break them, everyone would be much more understanding. "The next 100 days", I mean really who says that? :rolleyes:

With their Neoflex range, is it really that much harder to introduce a 5Gb cap than a 10Gb one? Even this was delayed after them promising a launch last year November. I had coverage before they launched their Neoflex, and was really excited about it, until they revealed their packages... and then on top of that my coverage completely disappeared.
 
LabAnimal

Don't get me wrong. I would love to support Neotel - I love competition!
They just need to come to the party.
I don't have coverage. All they need do is tell me when I can expect coverage. They must have a business plan detailing their coverage plans.
They must offer me a service that does not cost me more
They must provide customer service.

I am pleased that you have come right with them. We need more positive stories to remove the perception that Neotel is worse than Telkom

We also need number portability. Not Neotels' fault - but we need it
 
I too would love to support neotel, but looking at it rationally the chances of ever getting coverage in my area are small, I do not live in the northern suburbs and nowehre near their offices. The threads in the Neotel section of this website about their seemingly inability to provide basic useage data and the responses I see from their 'representative' do not auger well for the future and have made me rethink using them in the future.
Last year when I went onto their website looking for coverage there was a "put your email down if you are interested" field and to this date nobody from Neotel even attempted to contact me. I am a potential client, do not ignore my interest, all it takes is a followup email...
Sorry, but Telkoms 3G is looking more attractive all the time.
 
This article is very true, give it some time. Wireless was never the goal here, a fully independent, second wired infrastructure was, I think SEACOM will bring some very, VERY pleasant surprises for us end users :)
 
Also, its consumer offering hasn't taken off quite according to plan. Industry insiders say only a few thousand subscribers are using its NeoConnect Prime and pure voice offerings.
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I don't know why they are surprised. If you don't give consumers what they want you won't get their business...
 
I will not support any company who asks me to sign a 24 month contract for services that are not guaranteed. Sorry, that doesn't wash with me.

I just got out of two cellphone contracts that I had for years and years. My bank statement loves me! :)
 
Or perhaps we just overestimated their interest in bringing affordable broadband to (South) Africa....
 
People seem to forget that rolling out a network takes time.

Telkom has had decades to get their **** together and have an extensive network which enables them to plug in & offer services quickly. Rolling new things out isn't a struggle for Telkom as they own all the wires our grandparents paid for years ago, whereas other providers have to do their own thing or lease from Telkom.

Neotel KNOW they need to increase coverage and they're busy with it but do we really have to hear people moan incessantly about it all day? Give it some time, perhaps by the end of that time the prices would have come down as well, which would be a lot less to moan about.
 
My distaste for them has nothing to do with networks or coverage. It's their sales policy that sucks. They can bring their prices down to 50% of Telkom's but I still wouldn't use them if they expect me to sign a 2 year debit order.

The more people who refuse to be bound by these "service contracts" in SA the better off we'll all be. The trouble with us Saffers is that we are like sheep to the slaughter.
 
saffakanera said:
This article is very true, give it some time. Wireless was never the goal here, a fully independent, second wired infrastructure was, I think SEACOM will bring some very, VERY pleasant surprises for us end users :)
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I don't. They will think us consumers are ignorant and not know the prices that they will pay for SEACOM. They will milk us and keep the prices the same as the SAT3 cable.

IBIWISI
 
Neotel is not supposed to compete with telkom. They are supposed to offer us adsl without the line rental fees, that is what mybroadband and all the other articles for the last 8 years have been talking about..

After 2-3 years of being in service they haven't provided us with that yet, I fear they never will.

Give us a reason to have hope, so far it just looks like another telkom.


Don't over estimate any corporation in africa. Thats my new motto.
 
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You can lay as many cables under the ocean as you like, the fact remains is that if you cannot deliver a cable/wireless platform to my doorstep and the opposition can, then what must I do? wait forever in the vain hope that one day the cable may or may not be terminated and the infrastructure may or may not be installed?
I live in rental accomodation, I cannot be tied into a 24 month contract as I may move in a years time and there may be no service to where I move, wireless is a great alternative, but our providers (sentech, Iburst) are abysmal. Anywhere else in the world the telkom providers would have been bashing down the door to offer service.
Sadly, at this moment Neotel may just be a lot of empty air, and judging by the complaints on their forum they still have a lot to learn about customer service.
 
The day I'll start looking at Neotel, is the day they provide FTTH (Fibre To The Home) to my doorstep, with added value services, i.e. HDtv, Voice, Internet

Where is the NGN they were bragging about? Isn't the NGN supposed to support these kind of services I mention above?

By building a tower infrastructure says little about providing a FTTH to each household? Telkom is already two steps ahead in that department...

Wait until the ANC loses power in Government, and the whole "Technology" arena will change.

What happend to LLU? When is the due date?

I'm expecting Fibre services to be available by Vodacom/MTN in 2010 if not sooner...

Neotel will always be a "iBurst / Virgin Mobile" kinda operator, investing millions into CDMA tech, which isnt made for HDtv, Voice, and Internet combined - and relying on others to set the path to future technologies like Telkom/Vodacom/MTN in Africa
 
Aqox said:
The day I'll start looking at Neotel, is the day they provide FTTH (Fibre To The Home) to my doorstep, with added value services, i.e. HDtv, Voice, Internet

Where is the NGN they were bragging about? Isn't the NGN supposed to support these kind of services I mention above?

By building a tower infrastructure says little about providing a FTTH to each household? Telkom is already two steps ahead in that department...

Wait until the ANC loses power in Government, and the whole "Technology" arena will change.

What happend to LLU? When is the due date?

I'm expecting Fibre services to be available by Vodacom/MTN in 2010 if not sooner...

Neotel will always be a "iBurst / Virgin Mobile" kinda operator, investing millions into CDMA tech, which isnt made for HDtv, Voice, and Internet combined - and relying on others to set the path to future technologies like Telkom/Vodacom/MTN in Africa
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FTTH may come in the next 2 or 3 years, SA definitely does not have the infrastructure for that kind of thing in place. Even in the USA, Verizon is struggling to roll out the service. Luckily now with the license flood gates opened, things can start happening.

LLU should be done in 2011, according to all the reports I read when Ivy spoke of that. The process had already begun as far as I know, but not on a very large scale. Also, with Ivy gone in a few months, the new minister may just speed things up and set some fireworks off. I hope :o

Neotel will offer everything we've always wanted as soon as they can. FTTH will take massive backhaul capacity that no one currently has, so that is why they are digging and dropping cable like crazy. Every cable they lay is fibre.
 
Neotel is to Telscum what Cell C was to MTN and Vodacom..... Inferior service at slightly lower prices..
 
I was saying all sorts of things about neotel back b4 they even started anything, all good back then, but now... its all very very bad.

They simply can't keep on thinking that we consumers will continue to let them milk us, first, they were saying so many times that sat3 is being charged 6 times the supposed price by telkom, now that they have access to it.. anything that resembles a 6x decrease in price anywhere? or have i been living on planet x for the past year?

secondly, neoflex is a flop, don't really care is revA is lower latency (u still can't really game with it) and then -120minutes to telkom -1000 minutes to neotel means you pay R100 more every month? they board's maths average must be below average.

thirdly, its time to properly inform pple of your next coverage move, pple do like to be able to plan in advance and that also goes for the 24 months contract, pple don't like to have to plan to be stuck with you for 2 years.

I love competition but neotel is not a competition, thats the problem, and when they say that TCL is big?? omg, is telkom not BIG.
 
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