Don't underestimate Neotel

No.

We were right to expect a service without any contracts and (from the beginning) an Ethernet device, and at a significantly lower price than Telkom.

For now I'll use Telkom until Neotel get themselves in order, and can deliver to me what I want.

Then I'll reconsider.

Until then, they won't see the color of my money.
 
Neotel offerings are like their parent car company Tata... crap! What a disappointment!

Im sure their network is held together by two week old "bunny chow" and "chicken tika masala".
 
Neotel R10 a gigabyte or less or I am not interested. If your connection is anything like the TATA cars I'll never be interested.
 
Hmm.... I think eventually "the Market" will determine the successfullness of Neotel, I agree they need to work first of all on their visibility (allot of the non tech savvy are oblivious to their existence), secondly they need to work on they're services being delivered. I think for long enough South Africans have been treated like dirt by the companies offering them they're services, and I believe if the company to bring in an efficient customer after sale service in South Africa will walk away victorious if they services they deliver is A-spec. thirdly I think they need to start working with a plan concerning they're coverage, and seriously consider investing more in cabled services, I'm just not interested in any form of wireless I cant just pop into my laptop bag and take with me...will then rather stick to my dog overpriced telkom uncapped. And my fourth and last point..theyre ridiculous contracts..give us a prepaid/short term contract.
But i believe Neotel will eventually weak up, or hope they do. God knows or telecoms sector cant continue being this slow retarded thing it currently is.
 
The problems I have with Neotel, is as follows:
  • They are over hyped.
  • They don't have enough coverage to match the hype they produced.
  • They don't respond to emails send to addresses on their website (or haven't to me).
  • Contracts in a ever changing landscape is a big no.
  • Equipment you can actually buy in a shop, that works the way you want it to work, with the interfaces you need.

Why do they have email addresses on their website, if they are not reading / responding to mails that go to that addresses? I've send requests for quotes to their business address a few times, but got nothing, not a read receipt, not a automated reply, nothing. I don't have time to call a call centre in order to get a quote. Other providers in this case responded to my requests within a day, why couldn't Neotel? I'm reluctant to even ask them for any quotes in the future based on my experience.
 
MaD said:
People seem to forget that rolling out a network takes time.

Telkom has had decades to get their **** together and have an extensive network which enables them to plug in & offer services quickly. Rolling new things out isn't a struggle for Telkom as they own all the wires our grandparents paid for years ago, whereas other providers have to do their own thing or lease from Telkom.

Neotel KNOW they need to increase coverage and they're busy with it but do we really have to hear people moan incessantly about it all day? Give it some time, perhaps by the end of that time the prices would have come down as well, which would be a lot less to moan about.
Click to expand...

It isn't about coverage, they can't get their customer service right in the areas in which they are offering the service. Of course it is going to take them a long time to get to the point where they offer nationwide coverage, I -and I believe many others on this forum do as well- realise that these things take time.

However even with their small customer base they seem to be incapable of solving problems or communicating properly. I've seen complaints all over the place about people struggling to get Neotel to deliver on their promises and help with what should be a simple tech support problem (an example is their claim that they will deliver your phone in 48 hours).

Why should a customer be forced to follow problems up constantly, just to get them resolved? This to me is the biggest concern, and is the main reason I will not become a Neotel customer anytime soon.

I mean we all know Telkom are just as inept, but at least they don't promise 48hours delivery, then fail to deliver.
 
Nod said:
The problems I have with Neotel, is as follows:
  • They are over hyped.
  • They don't have enough coverage to match the hype they produced.
  • They don't respond to emails send to addresses on their website (or haven't to me).
  • Contracts in a ever changing landscape is a big no.
  • Equipment you can actually buy in a shop, that works the way you want it to work, with the interfaces you need.
Click to expand...

+1 Especially the contract and device. I want to be able to buy my own device for cash from any shop I choose and then use it with a prepaid service...
 
Neotel has to improve their website to show the areas that are covered, their search function to see what areas are covered sucks.
Hey Neotel, why not have something like this?
http://www.vodamap.net/3g/
 
pkid said:
+1 Especially the contract and device. I want to be able to buy my own device for cash from any shop I choose and then use it with a prepaid service...
Click to expand...

Well if they allow that, then they should change their pricing. Because they limit you by your device's implemented technology. If you go and buy a Rev A device, who is to say they put you on the LITE package, but you get Rev A speeds. The other guys are paying R999 and get slower speeds (not by a SIM/RUIM swap). Not fair.

So it seems to me, if they want to be fair, they should rather change the packages to what is theoretically possible in terms of downloading using your device's implemented technology.

Download packages:

Lite Package: CDMA x1 should be in the range of 50GB ~ ((153kbit/8) * 60 * 60 * 24) * 31 = 51224400 KBytes

Prime Package: CDMA EVDO should be in the range of 785GB ~ ((2.4mbit ∕ 8) * 60 * 60 * 24 * 31) = 803520 MBytes

We are not worried about the poor upload speeds so I'm not bothering to work that out.

Packages with higher upload speed should be shown too. I just don't have the speed claims on Rev A with me, so somebody else can work that out.

The point is, then you just sign up to the package regardless of what ever you device is, if you have a Rev A device but you are on the LITE package they(Neotel) should CAP you on 50GB.
 
http://www.neotel.co.za/neotel/view/neotel/en/page50933

EV-DO Rev A, 3.1mbps gives the total theoretical downloadable of ~ 1TB

((3.1 ∕ 8) • 60 • 60 • 24 • 31) ∕ 1024
= 1037880 MBytes

The CDMA2000 1x-EvDO Rev A throughput is about 200GB more than the CDMA2000 1x-EvDO.

I'll take the Rev A device on a 785GB package, thanks. Instead they give us a 10GB and tell us to be thankful and you can connect "more people" on the device. Yeah Rite, we are all idiots.

Now why would they remove the unlimited option from the CDMA2000 1x-EvDO Rev A device? It is only 200GB more, not like a huge jump from the LITE package. So by telling the customer you can now for some reason connect more computers easily via their device, you could potentially reach that usage...

My guess is that their network can't really cater for the speeds. And they fix it by applying a CAP on you. Back to square one :'(
 
First they lied about calling me back after 3 months, ever since then whenever I want to check if I am covered (which I am not) and have them notify me when I do get coverage I get "Application for Service is temporarily unavailable.".

Nice1 neopoop.
 
Oy if you gonna showcase something as an improvement, make shore it is actually better.

Checked my suburb an guess what... their map is at least 6 years old, as it lists entire suburb as "open space" yet in this space there is a Netcare Hospital, BuledersWare house, entire shopping center, some 3000 households Private High school and a list goes on....

Whatever dude..

StbA said:
Neotel has to improve their website to show the areas that are covered, their search function to see what areas are covered sucks.
Hey Neotel, why not have something like this?
http://www.vodamap.net/3g/
Click to expand...
 
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