DStv adding Disney Plus without permission

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neoassasin

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I don’t know if this has been discussed before but here goes. So I’ve been a DStv subscriber for a while despite everything. When Disney Plus launched I got the discounted annual subscription. Today I receive an SMS saying my monthly subscription has been activated and will expire end August. A bit confused I contact Disney Plus and they tell me I was subscribed to the monthly service by DSTV so I have my annual subscription which I purchased plus a monthly one added by DStv. Contacting DStv I find out they gave me a 3 months free and this was the first month I was charged which is why it’s showing on my profile. Is it legal for them to add subscriptions without permission?
 
neoassasin said:
I don’t know if this has been discussed before but here goes. So I’ve been a DStv subscriber for a while despite everything. When Disney Plus launched I got the discounted annual subscription. Today I receive an SMS saying my monthly subscription has been activated and will expire end August. A bit confused I contact Disney Plus and they tell me I was subscribed to the monthly service by DSTV so I have my annual subscription which I purchased plus a monthly one added by DStv. Contacting DStv I find out they gave me a 3 months free and this was the first month I was charged which is why it’s showing on my profile. Is it legal for them to add subscriptions without permission?
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Nope, unless you somehow linked them?
 
neoassasin said:
According to the DStv consultant I was added automatically by the “system”
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Then I'd suggest you take it further. This would be nothing but theft. If you want Disney+ on the decoder, you would have signed up for it.
 
neoassasin said:
I don’t know if this has been discussed before but here goes. So I’ve been a DStv subscriber for a while despite everything. When Disney Plus launched I got the discounted annual subscription. Today I receive an SMS saying my monthly subscription has been activated and will expire end August. A bit confused I contact Disney Plus and they tell me I was subscribed to the monthly service by DSTV so I have my annual subscription which I purchased plus a monthly one added by DStv. Contacting DStv I find out they gave me a 3 months free and this was the first month I was charged which is why it’s showing on my profile. Is it legal for them to add subscriptions without permission?
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Would like to follow up on this, sounds suspicious. Can you send a mail to [email protected] with the details?
 
neoassasin said:
I don’t know if this has been discussed before but here goes. So I’ve been a DStv subscriber for a while despite everything. When Disney Plus launched I got the discounted annual subscription. Today I receive an SMS saying my monthly subscription has been activated and will expire end August. A bit confused I contact Disney Plus and they tell me I was subscribed to the monthly service by DSTV so I have my annual subscription which I purchased plus a monthly one added by DStv. Contacting DStv I find out they gave me a 3 months free and this was the first month I was charged which is why it’s showing on my profile. Is it legal for them to add subscriptions without permission?
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Also mentioned here Post 724 and 745 .... although no annual subs there, just the 3 month free one which got billed
 
OhYeah84 said:
Then I'd suggest you take it further. This would be nothing but theft. If you want Disney+ on the decoder, you would have signed up for it.
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Had a similar situation now where I received a email "Disney Plus Add To Bill Email" but I have not signed up for anything! I have send them a email with reference and hoping for a good explanation.

@Hanno Labuschagne
 
WHich reminds me, surely them adding to your billing should kick up a debi check or do they not subscribe to it?
 
I also received the email. Busy with Call Centre now. Apparently there is a glitch in the system and they cancelled/removed it.
 
mrafiq1 said:
"a glitch" as in lets rape our consumers more and maybe they wont notice
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Just got the same email. Glitch my ass. They're hoping most people won't notice the extra R120. Just finished with them; they sent through a "request to cancel" so we will see.
 
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