DStv billing problems - Incorrect debit orders deducted

Hanno Labuschagne

Hanno Labuschagne

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DStv billing problems - Incorrect debit orders deducted

Multiple DStv subscribers have reported issues with their monthly bills, contacting MyBroadband and taking to social media to voice their frustration.

A DStv subscriber who contacted MyBroadband stated that his debit order for his monthly subscription is meant to be R939.

Last month, however, he was billed R2,607. He said he contacted MultiChoice about the incorrect deduction, who promised to address the issue and refund him.
 
Their billing issues span 2 decades, nothing new. Back in 2012 when I cancelled with them, they kept on deducting for several months, stopping only after several phone calls and long struggle from myself. Then 2/3 years later, they came out of the blue with a "issue" that deducted payments from old cancelled subscribers.
 
This is nothing new. I had a price lock with DStv. And they even did this wrong. So I cancelled my debt order. And make cash payments. Although it's a bit of a hassle I prefer this manner as Multichoice debt order system is a major headache. And the reason they provide is the same as ten years ago. So nothing new or pay via EFT.
 
Yes definitely major problems with debit order deductions. i also starting having problems from end October 19 double the normal premium. took them 3 weeks to send me statements. on receipt of statements i was billed for things i was not subscribed to. eventually at begiining of december accounts dept contacted me and promised to take all those charges off my account. in the meantime my services was suspended 3 times and i paid the amounts they said i owed just to have services for the month. the lady that i was dealing with beginning of dec will only be back 6 jan. i am very unhappy with their service. deducting money for services i am not subscribed to is stealing bottomline. i have been a loyal subscriber for 20 odd years. they do not resolve our queries just disconnect or debit your account with ridiculous amount when you speak to them about it they tell you you dont understand how statements work. what should i understand ? i have a monthly subscription and the movies i rent not the 10 charges on my account that they cannot explain.
 
MCs internal systems are a quagmire. They have always been like that. All that has happened now with their so called consolidation is has got worse. MC is the reason I started getting out of the DO lark 15 years ago.
An MC statement requires plenty of patience and a bottle of chivas regal to understand.
 
MonoChoice said:
“We are continuously working on sorting out any customer issues, including billing. We apologise to all customers inconvenienced and vow to speedily resolve any problems they are experiencing.”
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That tells me that MonoChoice considers its own billing system problems to be the customer's problem instead of what should be an extremely serious systems problem that MonoChoice should never have released into a production system, so now it is the customer's responsibility to repeatedly contact MonoChoice and wait endlessly for MonoChoice to maybe one day sort their **** out.

It should not even be necessary for any customers to contact MonoChoice about billing incompetence, this billing incompetence should never have been allowed to start with, and at the very least the inaccuracies should have been detected automatically by MonoChoice and resolved for all affected customers in 5 business days or less.

This is also not the first time that MonoChoice has royally cocked up debit orders, and even if you have cancelled your DSTV debit order you are still at risk of being robbed by MonoChoice, for example:

Most troubling is that multiple people who say they cancelled their subscriptions over a year ago, reported having their bank accounts debited.
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Sauce: https://mybroadband.co.za/news/broadcasting/137164-massive-dstv-billing-problems.html

If you cancel your DSTV subscription, be sure to change your bank account as well as that seems to be the only way of preventing MonoChoice from fraudulently debiting your bank account.
 
Dstv should refund the people right away instead of deducting the difference in the next month. We have budgets and other accounts to pay. We can't every month wonder what our billing will be. They becoming corrupt just the ones running this country
 
Multiissues™ Years ago they would keep on charging us double after we paid the normal amount and disconnect us. Turned out after this happened multiple months and costing R50 of airtime every time to fix they were charging us for someone else's account. Amazing how something as simple as billing can be so hard to get right and how it's never in the customer's favour.
 
Sting456 said:
Dstv should refund the people right away instead of deducting the difference in the next month. We have budgets and other accounts to pay. We can't every month wonder what our billing will be. They becoming corrupt just the ones running this country
Click to expand...
Nice when you can get some free interest
 
Can get them to take a debit order from me for 3 months , I want to pay them money for a premium service but debit order does not go off despite multiple calls/emails/tweets to support
 
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