DStv Now issues during Springbok games – Explained

[Bradley Prior]

DStv Now issues during Springbok games – Explained

Over the last two weeks, there have been multiple reports from local DStv Now viewers about problems streaming popular rugby world cup games.

Following the downtime experienced during the first South Africa versus New Zealand Rugby game, DStv apologised to customers and stated that the influx of fresh logins caused the problems.

 

[We Love Bass]

And half of those complaints are from people that dont have/cancelled DSTV

 

[Icemanbrfc]

And half of those complaints are from people that dont have/cancelled DSTV

you know this how?

 

[hungrymamba]

DStv Now issues during Springbok games – Explained

Over the last two weeks, there have been multiple reports from local DStv Now viewers about problems streaming popular rugby world cup games.

Following the downtime experienced during the first South Africa versus New Zealand Rugby game, DStv apologised to customers and stated that the influx of fresh logins caused the problems.

Do they never get tired of apologising?

 

[Athos]

And half of those complaints are from people that dont have/cancelled DSTV

Well to be fair they aren't breaking the rules, DSTV now allows for two concurrent connections so if the person who is paying allows someone who isn't paying to use the service the person who owns the account has effectively covered the cost anyway.

 

[NeonNinja]

Well to be fair they aren't breaking the rules, DSTV now allows for two concurrent connections so if the person who is paying allows someone who isn't paying to use the service the person who owns the account has effectively covered the cost anyway.

I'm sure there's a TOS somewhere barring that.

 

[Athos]

This is nothing new for IT infrastructure in SA. I remember the days when computicket used to crash every single time there was ticket sales for a massive event. Every single company that has Black Friday deals experiences crashes every single year. They just don't learn and want to go the cheapest possible route which ultimately leads to these issues. Then they apologise and do the exact same thing the following year/event.

 

[Athos]

I'm sure there's a TOS somewhere barring that.

Possibly. I never took the time to read them when I was a subscriber

Also I would imagine it is near impossible to police so effectively even if there are T&C's they mean nothing.

 

[JanB02]

Not good enough. During Friday's game login was smooth enough, but quality was low and it buffered regularly.

 

[bwana]

I'm sure there's a TOS somewhere barring that.

In that case why allow two concurrent streams - it's unlikely the subscriber would be watching more than one at a time.

Did anyone expect DSTV not to fail the test? If you want a reliable stream use ITV.

 

[Dimpie (JIGSAW)]

 

[Fjorko]

What a load of K@K

You PLAN for a worst case scenario based on how many subscribers you have @ 2 x streams per subscriber @ max resolution and then anticipate the bandwidth requirement + contingency. So even if they ALL start streaming at the same time ( unlikely ) - you don't get caught off guard like that - it's just p_ss poor planning, or a lack of sufficient infrastructure, or both if you ask me..

If Netflix can get it right ( and they have millions of subscribers all watching at the same time ) - why can't you lot.

Amateurs !!! pfffffffffft

 

[human75]

Here is the link for other broadcasters:
https://www.rugbyworldcup.com/broadcasters
There is nothing to stress about it there are many of other broadcasters around the world
Thanks to IPTV LOL

 

[TheChamp]

Well to be fair they aren't breaking the rules, DSTV now allows for two concurrent connections so if the person who is paying allows someone who isn't paying to use the service the person who owns the account has effectively covered the cost anyway.

I would be very angry if I found someone who is using my credentials complaining about Dstv, I would cut them off. I am the main man and I do all the paying and all the complaining, freeloaders will only complain when they are allowed to do so by their masters.

 

[We Love Bass]

you know this how?

Ever heard of Sangoma's?

 

[Pilgrim]

however, there was a problem with the influx of fresh logins on the platform, which had to be individually verified, causing a delay in accessing the platform.

No matter how well your infrastructure scales, when you do stupid sht like that you are going to have a bad time

 

[Athos]

I would be very angry if I found someone who is using my credentials complaining about Dstv, I would cut them off. I am the main man and I do all the paying and all the complaining, freeloaders will only complain when they are allowed to do so by their masters.

DSTV is being paid by you to deliver a service. So if they can't provide the service, what are you paying nearly a grand a month for? You should be just as angry as the freeloader that you provided your credentials to. Also that is an intense power trip you are on my "main man"

 

[Smokey888]

They might be doing this on purpose to get folks to sign up for the real deal again

 

[Smokey888]

I can bet if SA are in the finals it will be un-streamable.

 

[Icemanbrfc]

Ever heard of Sangoma's?

you need better Sangomas