DStv ON DEMAND via MWEB ADSL

zoo said:
Glad you're seeing something positive. My ADSL bandwidth is a little slow so I have tried downloading on my XP PC (just sits there initializing downloads, giving no clue as to status of what's wrong) and later on my Vista laptop (Says download failed, even with firewall disabled). Has anyone been given decent technical support to get beyond these problems. My experience with the support folks has been weak, with repeated suggestion like "install Media Player 11" even though my report to them says I have done this.

I'm quite keen to use the download service so that I can catch up on mised series / movies on the PC while the decoder is tuned to Desperate Housewives / Entertainment news & such.
Click to expand...

I assume you tried this link http://ondemand.dstv.com/Help/ContactUs/ or try the on demand on dstv suppor fourms
 
schumi said:
I assume you tried this link http://ondemand.dstv.com/Help/ContactUs/ or try the on demand on dstv suppor fourms
Click to expand...

Yes, I started a support request with DSTV using that link. Currently on email number 10 or so; to give them credit, they are trying to resolve my problem. Unfortunately the assistance offered has not been that hot and the DSTV On Demand Desktop application needs some improvement as it doesn't give any error messages or clues as to what's wrong.

Latest support feedback email from them was...

> We have to run through a process of illumination to help us diagnose the problem you are experiencing.
> Unfortunately, we have to cover each step since registration as it all has an influence somewhere in the process.
> Please make sure that you have followed each step and also provide the information requested as we go along.
> PLEASE DO NOT SKIP ANY STEPS.
>
> Registration and Login Process
> 1. Once you completed the registration you receive an email to confirm your registration.
> You have to click on this link or you would not be able to access the site with your login details.
> 2. After login click on ?update profile? in the top right corner of the site.
> 3. Click on ?update your account info?
> 4. Link your smartcard number (rather than your ID) ? make sure you only use the first 10 digits.
> If you are not sure of the smart card number that you want to connect contact us and we can confirm ?
> we just need your Id or the smartcard number you want to use.
> 5. Then link your MWeb ADSL account
>
> Download Process
> 1. Once you are sure that all the above steps have been completed,
> click on Download and install the DStv On Demand Desktop Player
> 2. Click on the link or copy and paste this link in your browser to install
> the latest security patch.
> http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp?force=1
> 3. The download player uses an embedded media player for which
> IE7 and above is required. This does not mean you cannot have or
> use other browsers on your machine, but it does mean you must
> have IE, which if you have Windows, you will.
>
> When you have completed all the steps above and you still cannot download, please let us know.
>
 
zoo said:
Yes, I started a support request with DSTV using that link. Currently on email number 10 or so; to give them credit, they are trying to resolve my problem. Unfortunately the assistance offered has not been that hot and the DSTV On Demand Desktop application needs some improvement as it doesn't give any error messages or clues as to what's wrong.

Latest support feedback email from them was...

> We have to run through a process of illumination to help us diagnose the problem you are experiencing.
> Unfortunately, we have to cover each step since registration as it all has an influence somewhere in the process.
> Please make sure that you have followed each step and also provide the information requested as we go along.
> PLEASE DO NOT SKIP ANY STEPS.
>
> Registration and Login Process
> 1. Once you completed the registration you receive an email to confirm your registration.
> You have to click on this link or you would not be able to access the site with your login details.
> 2. After login click on ?update profile? in the top right corner of the site.
> 3. Click on ?update your account info?
> 4. Link your smartcard number (rather than your ID) ? make sure you only use the first 10 digits.
> If you are not sure of the smart card number that you want to connect contact us and we can confirm ?
> we just need your Id or the smartcard number you want to use.
> 5. Then link your MWeb ADSL account
>
> Download Process
> 1. Once you are sure that all the above steps have been completed,
> click on Download and install the DStv On Demand Desktop Player
> 2. Click on the link or copy and paste this link in your browser to install
> the latest security patch.
> http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp?force=1
> 3. The download player uses an embedded media player for which
> IE7 and above is required. This does not mean you cannot have or
> use other browsers on your machine, but it does mean you must
> have IE, which if you have Windows, you will.
>
> When you have completed all the steps above and you still cannot download, please let us know.
>
Click to expand...

Did they really say 'illumination'? :p
 
I have downloaded quite a few things I missed and that wasn't on the HD PVR on demand. Interestingly, it seems the bandwidth for downloading these shows does not show up on my usage tracker at Mweb. Anyone experiencing the same? As a side issue, it is a pity the quality of the videos are so relatively low and not anywhere HD, but maybe they'll get to that later. Its good enough for watching on my laptop when I travel, though.
 
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