DTSV Unreachable

[roygbiv]

DSTV Unreachable

<Sorry DSTV!!!>

None of the numbers can be reached. Are they hiding on the opening day of the World cup?

* 083 900 DSTV (3788) *VAS rates apply

* Johannesburg: (011) 289-2222
* Pretoria: (012) 422-2222
* Durban: (031) 710-2222
* Cape Town: (021) 508-2222
* Port Elizabeth: (041) 395-2222
* Bloemfontein: (051) 503-2222

Call Centre hours: 07:00 - 23:00 (Monday - Sunday, incl Public Holidays)

MultiChoice general fax: (011) 577-4901

 

[copacetic]

Do you like Boards of Canada?

 

[xrapidx]

Yip... and this is the response with regards to none of their numbers working.

We, at MultiChoice, have a service philosophy, which includes a customer-focused policy. We do our best to provide you, our valued subscriber, with superior service. Please be assured of our best service and intentions at all times.

However, due to the nature of our business, we cannot guarantee that your call will be answered and your query addressed within a specific timeframe. We thus have various 'contact avenues' - phone, fax and e-mail.

 

[Dyl106]

DStv's response on Twitter

Hi there, apologies for the frustration and our call centre is experiencing large call volumes, which sometimes impacts on our...

Funny how they did not finish the sentance ... secondly is their call center flooded because of people leaving, upgrading for SWC????

 

[Milano]

Haha, Multichoice is always very quick to come up with excuses. They experience problems with content picture quality, call centre service levels, incorrect broadcast times, incorrect episodes broadcast, decoder software issues, etc, etc, etc.

Would love to see this one...

Multichoice apologises that we were unable to debit your account due to high revenue loads. Please accept June 2010 subscription as our free gift until we can address our billing system.

Amazing ...they never fail to ensure they bill you

 

[Nicky_G]

Beeches. They took away BTV which provided good feed and good english commentary. Now cannot get through to them.

 

[Dompiet]

Beeches. They took away BTV which provided good feed and good english commentary. Now cannot get through to them.

yep got the same - TODAY - Saturday 12 June - finally got through to the Bloemfontien number - calling from JHB

Pathetic - Utterly disgusting, NO SERVICE comes to mind

 

[rodga]

i got thru yesterday
was on hold for about 5 or so mins

 

[ColinR]

You do get through... I had to call about 7 times yesterday, each call I got through on the 10th try or so, and then the queue was about a 6 minute wait on average. Strangely busy at the moment.. World Cup? Cancellations?

 

[Fazda]

I complained about this last Saturday...it is now 8 days later and DStv STILL haven't confirmed that I registered on their website, and they are STILL permanently engaged! I also tried every number on the list!!

I think they have closed shop for the WC and the customer be damned!

 

[TruthSeeking]

Hi Nicky_G, you can get BTV on FTA. Or maybe it is not the same? It looks like the FTA channels are only there to introduce a channel and advertise?

 

[R13...]

Hi Nicky_G, you can get BTV on FTA. Or maybe it is not the same? It looks like the FTA channels are only there to introduce a channel and advertise?

I think BTV are not allowed to broadcast the WC to regions outside their own so the channel will probably not show outside Botswana until after the WC. It's been discussed in another thread here.