Durbanville ADSL Users (Your feedback needed)

CPTBoy said:
I think a good example to give them is to use their own guest accounts on your line and show them the speed results from saix.net as indication that it's infrastructure related and not ISP related.

Those that don't know ( ADSL settings )
Username : guest@telkomadsl
Password : guest
Click to expand...

I've also noticed issues from 7pm onwards, but also over weekends. Basically non-business times, I would say.

It is def not ISP related, I've tried different ISP, same issue. I also had slow speeds on saix.net using the guest account.

You can reference my fault if needed - 288CWK020313. Was raised on March 2. And off course closed on March 2.
 
Thanks Ashtop will add your fault report to the list
 
nice to see you are so active with this Lino, thank you.

I've almost lost the plot with this by now.

I've noticed they have been doing some digging and stuff around the telkom boxes on the corner across the Pick n Pay by Graanendal, I HOPE it has to do with them fixing the problem...

Its so bad now, that even this time of the morning on weekends I get poor DSL performance.
 
access said:
nice to see you are so active with this Lino, thank you.

I've almost lost the plot with this by now.

I've noticed they have been doing some digging and stuff around the telkom boxes on the corner across the Pick n Pay by Graanendal, I HOPE it has to do with them fixing the problem...

Its so bad now, that even this time of the morning on weekends I get poor DSL performance.
Click to expand...

I have heard that Telkom are actually busy upgrading the infrastructure in Durbanville at the moment. Ironically between having a telkom engineer at my place and changing ISP's my performance has improved.

Having said that I am going to still pursue this until we get some kind of official response for US ALL
 
im going to cry :'(

i just want to relax and play a game on my own PC....


Sunday morning 9am:

Reply from 196.43.22.222: bytes=32 time=103ms TTL=241
Reply from 196.43.22.222: bytes=32 time=76ms TTL=241
Reply from 196.43.22.222: bytes=32 time=58ms TTL=241
Reply from 196.43.22.222: bytes=32 time=160ms TTL=241
Reply from 196.43.22.222: bytes=32 time=124ms TTL=241
Reply from 196.43.22.222: bytes=32 time=136ms TTL=241
Reply from 196.43.22.222: bytes=32 time=427ms TTL=241
Reply from 196.43.22.222: bytes=32 time=304ms TTL=241
Reply from 196.43.22.222: bytes=32 time=181ms TTL=241
Reply from 196.43.22.222: bytes=32 time=34ms TTL=241
Reply from 196.43.22.222: bytes=32 time=34ms TTL=241


only qq.. no pewpew :(


Oh yes, it would be good to mention for those with the same problem. Telkom have discounted my latest bill because of the complaint I raised with their accounts department because of this. You should have the same done.
 
Last edited:
Seems fine my side:
Tracing route to nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43.22.222]
over a maximum of 30 hops:

1 11 ms 11 ms 10 ms 224-80-1.dsl.subscriber.telkomsa.net [105.224.80
.1]
2 10 ms 9 ms 11 ms 226-0-6.dsl.subscriber.telkomsa.net [105.226.0.6
]
3 26 ms 12 ms 10 ms 226-0-13.dsl.subscriber.telkomsa.net [105.226.0.
13]
4 12 ms 11 ms 10 ms wblv-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.45]
5 32 ms 30 ms 30 ms 196.43.39.162
6 31 ms 34 ms 33 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.4
3.23.6]
7 36 ms 35 ms 34 ms nbsc-ip-bssr-1-atm-5-0-0-1.telkom-ipnet.co.za [1
96.43.23.30]
8 33 ms 34 ms 35 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43
.22.222]

Trace complete.

Edit:
Getting heavy congestion tonight:
Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 833 ms 878 ms 924 ms 224-80-1.dsl.subscriber.telkomsa.net [105.224.80
.1]
2 1001 ms 1010 ms 991 ms 226-0-6.dsl.subscriber.telkomsa.net [105.226.0.6
]
3 946 ms 1038 ms 977 ms 226-0-13.dsl.subscriber.telkomsa.net [105.226.0.
13]
4 954 ms 1034 ms 1121 ms wblv-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.45]
5 1163 ms 1266 ms 1256 ms 196.43.52.42
6 1397 ms 1373 ms 1471 ms 196.43.25.138
7 1240 ms 1264 ms 1231 ms gigabitethernet1-1-2.vic-pr-1.mweb.co.za [197.80
.4.118]
8 1226 ms 1339 ms 1336 ms tengig0-0-0-1.vic-p-1.mweb.co.za [197.80.4.140]

9 1470 ms 1430 ms 1259 ms tengig0-7-0-0.vic-p-2.mweb.co.za [197.84.4.36]
10 1103 ms 1140 ms 1073 ms TenGigE0-0-0-0.cpt-p-1.mweb.co.za [197.84.4.34]

11 948 ms 970 ms 922 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
12 952 ms 1068 ms 1145 ms 196.28.178.66
13 1046 ms 1022 ms 1037 ms cte-core-sw2.vwol.net [196.41.144.35]
14 1000 ms 958 ms 996 ms www.mweb.co.za [196.2.63.110]

Trace complete.
 
Last edited:
My connection started acting up the weekend and I'm having horrible speeds via my own ISP and Telkom's guest account.

I logged a ticket via my ISP and will load the Telkom ticket as soon as I get one.
 
Please add this reference number.

56BWK061212

Apparently there is a general outage and is being attended to by Telkom.
 
CPTBoy said:
Please add this reference number.

56BWK061212

Apparently there is a general outage and is being attended to by Telkom.
Click to expand...

Thank you!

Will now be faxing Telkom as there is no reply to my email
 
Telkom contacted me know to say that the congestion issue has been sorted out? I have informed them that I along with others are still having an issue.

They have booked an engineer to come out to my flat on Saturday to investigate.
 
Lino said:
Telkom contacted me know to say that the congestion issue has been sorted out? I have informed them that I along with others are still having an issue.

They have booked an engineer to come out to my flat on Saturday to investigate.
Click to expand...

I've not had issues lately, so it is quite possible. But being intermittent it could also just be a good timing from my side.
 
It was touch and go yesterday. In general congestion seemed under control, but I did see it go up a couple of times for short periods. If I can go a week or two without issues, I'll be relieved and convinced it is sorted. On day 5 now of good service in general.
 
I haven't heard anything from them, but testing right now, it's pretty much max speed.

Using MyBB's speedtest local

Test conducted on 19 March 2013 7:10:58 PM SAST

Download Speed: 3652 kbps (456.5 KB/sec transfer rate)
Upload Speed: 427 kbps (53.4 KB/sec transfer rate)
Latency: 60 ms
 
215am and my pings are fine...

phoned them earlier tonight or last night should i say, the guy i spoke to, clifford, said its part of a bundled fault or something like that. could not tell me what is happening with it, who is in charge, who deals with it, who assigns what.
 
Fantastic looks like the problem is back and worse than ever before:

384CWK140313

I will be phoning, re-emailing, faxing again tomorrow to Telkom to once again remind them how awful our Exchange's are in Durbanville getting fed up with this rubbish!
 
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