Durbanville ADSL Users (Your feedback needed)

How's everyone else tonight? Me, not so great ( still ... )

traceroute to www.mybroadband.co.za (41.203.21.137), 64 hops max, 52 byte packets
1 dsldevice.lan (192.168.10.1) 1.101 ms 1.092 ms 1.167 ms
2 196-210-148-1.dynamic.isadsl.co.za (196.210.148.1) 411.760 ms 401.902 ms 400.800 ms
3 cdsl1-ctn-vl2173.ip.isnet.net (196.38.72.113) 406.662 ms 409.338 ms 405.280 ms
4 196.35.115.128 (196.35.115.128) 412.884 ms 371.818 ms 371.757 ms
5 core2a-ctn-gi0-2.ip.isnet.net (168.209.6.6) 340.183 ms 363.627 ms 404.794 ms
6 168.209.2.130 (168.209.2.130) 363.802 ms 380.491 ms 380.628 ms
7 41-208-29-210.mtnns.net (41.208.29.210) 315.689 ms 382.424 ms 360.311 ms
8 196.44.0.75 (196.44.0.75) 355.466 ms 378.625 ms 349.890 ms
9 pb-ad-1.za--pb-sla-1-a.mtnns.net (196.44.31.128) 383.092 ms 383.603 ms 407.136 ms
10 196.44.31.97 (196.44.31.97) 374.400 ms
jh-dca-2.za--jh-cr-1.za-a.mtnns.net (196.44.0.221) 382.163 ms 292.520 ms
11 ge11-0-0.gw2.jnb6.za.mtnbusiness.net (196.30.1.22) 241.627 ms 309.200 ms
ge4-0-0.gw17.jnb6.za.mtnbusiness.net (196.30.1.37) 254.356 ms
12 vlan9.hr3.jnb6.za.mtnbusiness.net (196.30.156.136) 260.533 ms 232.055 ms 230.647 ms
13 core-router1.jnb2.host-h.net (196.30.213.108) 236.922 ms 317.170 ms 296.008 ms
14 core-access-switch1-vlan1001.jnb.host-h.net (41.72.136.53) 342.570 ms 408.386 ms 411.977 ms
15 mybroadband.co.za (41.203.21.137) 220.409 ms 164.383 ms 166.873 ms
 
Very bad my side tonight:
Tracing route to wbs-ip-dlr-1-1.telkom-ipnet.co.za [196.25.37.14]
over a maximum of 30 hops:

1 598 ms 590 ms 700 ms 224-80-1.dsl.subscriber.telkomsa.net [105.224.80
.1]
2 1023 ms 1082 ms 865 ms 226-0-6.dsl.subscriber.telkomsa.net [105.226.0.6
]
3 903 ms 926 ms 774 ms 226-0-13.dsl.subscriber.telkomsa.net [105.226.0.
13]
4 414 ms 438 ms 468 ms wblv-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.45]
5 544 ms 583 ms 641 ms 196.43.52.62
6 925 ms 918 ms 1039 ms wbs-ip-cat-1-fwsm-speedtest.telkom-ipnet.co.za [
196.25.37.2]
7 854 ms 803 ms 858 ms wbs-ip-dlr-1-1.telkom-ipnet.co.za [196.25.37.14]
Trace complete.

Downstream Upstream
SNR Margin 28.0 dB 12 dB
Line Attenuation 17.0 dB 24.0 dB
CRC Errors 0 0
Latency Fast Fast
 
My latency has been all over the place since 7pm. Playing BF3 and pings to local servers have been anything from 21ms to 1000ms.

Telkom guest account tracert to saix.net:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 775 ms 735 ms 660 ms dsl-240-220-01.telkomadsl.co.za [41.240.220.1]

Afrihost account:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 520 ms 512 ms 546 ms 105-236-4-193-esr-lo.mtnbusiness.co.za [105.236.4.193]

30min later on my openweb account:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 10 ms 10 ms 10 ms 196-210-146-129.dynamic.isadsl.co.za [196.210.146.129]

I'm in The Crest next to Graanendal, so not sure which exchange I'm on, but I'll phone Telkom tomorrow and log a fault.

Update: Logged the fault. Apparently the Goedemoed exchange has an area fault logged as well. Congestion etc.
 
Last edited:
hi guys,

yes still experiencing congestion.

It seems a few of us are on the same DSLAM here since I see people mentioning them digging holes and laying cement for a new box, which is happening across the Pick n Pay on the corner.

According to the lady on the phone this morning, its the, Goedemoed - The Crest, DSLAM that has the status of, 'Under Maintenance' that I am connected to, I assume you guys are too.

I have also recieved my credit off of my bill for this and I have raised another dispute with them for this months bill. I am planning on doing it until this problem is fixed. I hope you guys are also doing this, it might make someone take note. Hopefully they will plan ahead in the future... lol.. yeah...

Lino - nice one for keeping this alive. Thank you.
 
I've been having terrible congestion issues the last couple of weeks. I'm on the 021 979 durbanville exchange.

Been logging faults with Telkom to try and get them to budge. Would be good if everyone here with problems did the same. If enough of us give them a hard time they might actually do something.

Other thing I wanted to know: Where exactly is congestion normally found? Is it in the exchange (what does the exchange look like?) itself or more closer to your home i.e. blue telkom boxes in the residential areas ( I assume these boxes are the first hop in a tracert?)
 
access said:
It seems a few of us are on the same DSLAM here since I see people mentioning them digging holes and laying cement for a new box, which is happening across the Pick n Pay on the corner.
Click to expand...

Hey,

Are these DSLAMS the blue boxes I mention in my post? Aren't they supposed to be replaced by MSAN's and do you know if this is the reason they are doing maintenance on them?

TIA
 
Hi Reaver,

Yes it seems they have the DSLAM equipment on the side of the road, in white'ish or blue/green boxes. I might be wrong.. Phone equipment in the blue/green and DSL equipment in the white'ish/grey boxes.

One would pressume they are installing their latest equipment(MSAN) and then migrate some of the subs to the new box to releave congestion.

The MSAN would have both equipment in one box, POTS & DSL

TIA?

Is this TIA from HoN?
 
access said:
TIA?
Click to expand...
TIA=thanks in advance :)

Well lets hope these issues are due to maintenance/upgrades in the area and nothing permanent. It's the first time I've been having these issues so here's to hoping for the best.

It's just super frustrating if you can't get 'n clear answer from telkom as to what is going on and if they are actually doing something about it.
 
hehe ok, ur nic and the TIA thing seemed familiar from a game, Heroes of Newerth. :P

Its very frustrating and completely backwards to keep people in the dark as to what the progress is on situations.

The thing is, if they dont give us deadlines/updates, they cannot be held accountable. What they do not realise is that it gives us, the subscriber, "the impression" that something is being done. Instead of a bunch of mumbling/fumbling call centre agents that make us angrier because it seems like nobody knows what is going on.

They just have to be open and honest about what they are doing, it would save their staff the hassle of having to deal with a bunch of angry, uninformed subscribers. Resulting in them having more time to deal with problems they are able to help with over the phone.. blablabla. mense moet wakker word.
 
Last edited:
Reaver.ZA said:
I've been having terrible congestion issues the last couple of weeks. I'm on the 021 979 durbanville exchange.

Been logging faults with Telkom to try and get them to budge. Would be good if everyone here with problems did the same. If enough of us give them a hard time they might actually do something.

Other thing I wanted to know: Where exactly is congestion normally found? Is it in the exchange (what does the exchange look like?) itself or more closer to your home i.e. blue telkom boxes in the residential areas ( I assume these boxes are the first hop in a tracert?)
Click to expand...

I am on the same exchange and having endless problems. I have logged so many tickets, they eventually just told me truth, which is that the exchange is congested and that there is no time frame for the upgrade. It's still in planning stages apparently. So that can mean anything from a couple of months to a couple of years ...
 
Just a note my exchange is 021 979 as well (The Crest) and as per Telkom it will be resolved by end of May 2013
 
Lino said:
Just a note my exchange is 021 979 as well (The Crest) and as per Telkom it will be resolved by end of May 2013
Click to expand...

I would take that date with a good wallop of salt ...
 
Lino said:
Same here but it took a great deal of effort to even get a date out of them
Click to expand...

Yeah I can also hope, but it's very strange that both you and I got totally different answers. They basically told me, sorry, no upgrades, and it's still in planning stages.

I hope the person who promised you the date just didn't say that to get you off their back.

Working from home, I require a stable connection. I am currently trailing one of the WISPS.
 
CPTBoy said:
Yeah I can also hope, but it's very strange that both you and I got totally different answers. They basically told me, sorry, no upgrades, and it's still in planning stages.

I hope the person who promised you the date just didn't say that to get you off their back.

Working from home, I require a stable connection. I am currently trailing one of the WISPS.
Click to expand...

Did you talk to the call centre? After I hounded Telkom for about two weeks with constant faxes, emails to head office one of the "management" team contacted me directly.

Not to mention they are turning Durbanville into one of the new fibre Exchange's so I am inclined to believe them that it will happen this year.

Which WISP are you trailing?
 
Lino said:
Did you talk to the call centre? After I hounded Telkom for about two weeks with constant faxes, emails to head office one of the "management" team contacted me directly.

Not to mention they are turning Durbanville into one of the new fibre Exchange's so I am inclined to believe them that it will happen this year.

Which WISP are you trailing?
Click to expand...

Have you got a reference number for that? :D

Will give more detail regarding the WISP at the end of the trial.
 
Last few days have been awful. So sick and tired of this
 
Just some info for guys affected by this. We've gotten some feedback from Telkom on this exchange.

There is congestion on the DSLAM, with heaviest affected times between 6pm and 2am. An upgrade has been requested, but there is no ETA as to when the upgrade will be scheduled, as it has already been upgraded in Feb 2013.

We'll post more info as soon as we have it.
 
AfriMan said:
Just some info for guys affected by this. We've gotten some feedback from Telkom on this exchange.

There is congestion on the DSLAM, with heaviest affected times between 6pm and 2am. An upgrade has been requested, but there is no ETA as to when the upgrade will be scheduled, as it has already been upgraded in Feb 2013.

We'll post more info as soon as we have it.
Click to expand...

Thanks for the info
 
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