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Jamie Surkont, CEO of e-toll operator Electronic Toll Collection (ETC) has vowed to treat his customers better – but only those who want to engage with him and his team.
The exact timing depends on Sanral, but it is clearly imminent...
As part of their resistance against e-tolls some road users have only VPC accounts. They pay them regularly, but chose to stay there. “They are compliant VPC customers. It is bizarre. I would never have expected it!” says Surkont.
Perhaps if the terms of service when you signed up to register wasn't draconian and waiving away your right of "innocent until proven guilty" more people would have registered?
Or perhaps if it was communicated within 7 days what your outstanding amount is? Or perhaps if it was more than 7 days?
Most likely people were hoping eNatis would fall over and that most transactions are never recorded, yet they are unwilling to face possible legal cases against them and would rather just pay. Must admit, seems as if eNatis can handle it...
They pay them regularly, but chose to stay there. “They are compliant VPC customers. It is bizarre. I would never have expected it!” says Surkont.
“Life got in the way"