Good Day Everyone,
First of all let me introduce myself as Eric aka Noobkisser
. I have been a mybroadband member since 2013 and i regard this as my source for great content for the things that I love. I am a gamer, an entrepreneur, and a giver more than a receiver.
We are a registered business, we are VAT registered as well and we also import and export goods. We have a Tax Clearance Certificate.
The sole reason for kickstarting eaglevisioncreative.com is to engage with consumers from Southern, Western and Eastern Africa by being the No.1 site for top selling products. Due to the partnerships we established with clients in several other african countries from exporting our other merchandise, we felt that it would be viable for us to retail and wholesale products across our borders as well., starting with our established network of overseas clients. Just like any other new company, there are challenges and obstacles we have faced since inception, and even though the industry is competitive, we are extremely excited to have closed a couple of good sales in the past month and we have received good honest reviews from the few customers who have ordered our products online.
I was a little bit disappointed by the OP
<removed> aka "id13", he placed an order for a
Samsung 850 Evo Series 2.5″ SSD – 500GB on our new online store. Unfortunately, one of our new developers had accidentally published a wrong price for the product along with other several products as well hence the R10.83 captured above by the OP.
My first reaction after we received the OP's order, as the sales team leader was to immediately contact the client via email, explained to him why the order cannot be fulfilled. I offered an apology and a voucher of R100 on his next purchase even though he never paid for any order. Im letting everyone know that he never made any money transactions on our site for his order. His order is still pending with us. I went on further to explain to him why our our landline connection is poor when he called us and that was because we are currently relocating to new premises, hence the connection problems as our network provider has limited to no coverage in our new area and as you all know, Telkom ports, relocations and installations take time.
Not only did the OP not reply back to us after our last email, but he has been going on a smearing campaign to try and discredit us. He even went as far as to contact payfast enquiring about us if we are legitimate and we were forced to authenticate our account with payfast, and now his here doing the same thing. Due to company restructuring on the management level, our BEE is not valid and I did assure the OP
<removed> aka "id13" that once we have been vetted again and a certificate has been issued to us, he will be the first to receive a copy of our level 4 BEE certificate which will soon be upgraded to Level 2 as I mentioned earlier about management restructuring.
I feel the negative approach we are receiving from the Op is unjustified and unfair, and this comes from a client who has not even ordered a single product from us. We have not had a single
negative review from any customer who has done business with us. We are a 100% legitimate business that is in the process of settling in to new environment but still, business has to run as usual. We are in the business of creating partnerships and not only making money. As an avid online shopper, I do a review once I buy something from a store. My review ratings will be based on site user friendliness, delivery time of product and lastly condition of product. I dont label companies scams and 'dodge' simply because of errors on their site and wrong product prices that were published by mistake, especially if the company has gone out of its way to make amends. I have hit a couple of 404 pages and unresponsive pages from established brands as well and established online stores but I dont shop online to analyse pages.
To summarise, be a little less judgemental and place an order on our site and do an actual review. All our products come from original suppliers and brands supplied by South African and international companies. if you find a category that has no products, please note that we are still uploading 100s of products everyday from our suppliers. Currently, we are only focusing on door to door delivery. Collections from the warehouse options have been disabled on the site until security is set up in our new premises and stock has been moved.
Thank you for your time guys and looking forward to hearing from all of you. I value all your input to making eaglevisioncreative.com even better.
Regards
Eric aka "Noobkisser"
eaglevisioncreative.com Team
I'm so sorry
