I agree with those who are frustrated with the pricing. A big frustration I have had with the platform is selling. I love EE, and so far the benefits of using them outweigh the frustrations, but there have been close calls. A big thing on my mind these last few months has been an alternative for the sake of the eggs in one basket thing, and the troubles I've had have only been a motivation.
Take their bundles as an example. I, the normal person, wants to ditch a bundle. So I take the value amount, and subtract the percentage costs + VAT for the transaction to see what I'll end up getting after selling. The numbers agree with me, so I sell. A few moments later, I get an email confirmation and I have received less. My maths was out by R20, but there have been many times that this has happened. Bitterly frustrating. Selling stocks and ETF's shouldn't be such a lottery.
I have also had an issue with another ETF I hold. It has been performing terribly, but I hold until I break even if I want to ditch something. I noticed this trend with it - it'll dip and stay bad for a couple of months, then jump for a day or two. I waited for it to jump, and decided I would sell when it did. It jumped, and I was pumped - would have got my money out of that dead loss and scored R300. I go to sell, but praise jibbers that I saw the selling price. It was about 50% less than the buying price. Not to mention that all the stats were horribly off (I would be losing a lot of money, yet the profit was listed at almost 6%). I am not pleased about this, more so because if I had sold, I would have been down by a fair amount of money, because I was lead on. I log a ticket with them and I'm told that it's indeed correct, but I called BS because it was showing I would have made a profit when I would have lost a lot of money instead. I point this out, again, and get told this:
This of course leads onto their support being slow and subpar IMO. I have bitched about that before.
EE is great for buying long term, but it is a pain when it comes to getting any idea of how much you're buying or selling something for.