-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: Which is the most hair-raising South African mountain pass you've driven?
Esquire - poor service
- Thread starter House
- Start date
Obviously you very no to very little IT knowledge, but that is no problem.
It was not only a few units of RAM. According to the Technician it was a LOT of clients who returned and complained about the units not working. He suspected compatibility issues a while ago and reported it to management. According to the technician they did not believe him. This I saw yesterday.
So yes, kept raking in money while knowing the product was either Faulty or had Compatibility issues.
porchrat
Honorary Master
Yup had trouble dealing with Esquire before as well. Tried getting a refund on a faulty UPS. What a nightmare.
You are correct, I am indeed very no to very little IT
Yeh, they raking it in, because thousands of people are lining up buying old Acer laptops and upgrading them with incompatible memory. Esquire have a secret agenda to offload memory that doesn't work because they want as many agro and unhappy clients as possible, makes sense to me.
You are correct, I am indeed very no to very little IT
Yeh, they raking it in, because thousands of people are lining up buying old Acer laptops and upgrading them with incompatible memory. Esquire have a secret agenda to offload memory that doesn't work because they want as many agro and unhappy clients as possible, makes sense to me.
Good
+1 This could have happened anywhere.
Okay, let's quickly clear up something here. For the past 9 years we are looking after the systems of around 11 schools and 39 businesses. Late last year we replaced 75 computers in a school's computer center. We dealt via IC. As expected, 4 PC's had motherboard and RAM slot issues. I returned the boxes, had a fallout and then also left. Before I left the area I received a phone call from IC calling me back. The problems was solved.
Early this year we bought 275 laptops for a client. This was done via Makro. Again, we had issues with 2 laptops not working. After numerous visits and calls I also decided to stop doing business. Less than 2 days later Makro called me. They collected the laptops, replaced them and delivered the replacements the same day.
I can mention a number of problems I experienced with a number of services providers. However, Esquire was the first dishonest company. The only feedback I got from them was their reply on this forum.
That's that. No one will convince me else. No more dealings with Esquire for me or my clients. We will rather pay more and get better service than what I have experienced now.
I agree. This specific situation could happen to any distributor and any dealer. Unexpected circumstances.