Esquire - Selling EU layout keyboards in US layout boxes

killadoob said:
Dude just back to esquire and they will fix the issue, posting pictures isn't going to magical change the keyboard into something you want :p
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I have just sent an email to Logitech to find out about this and await their answer in the morning

We have also sold 184 (including yours today) out of the 250 units since we started stocking them in June and this is the first one with an issue

I will ask my operations guy to check other units in the morning

Is the keyboard you got A French layout ?? as according to the research I just did AZERTY layout is used in France

Both the stocks codes you mention are both Qwerty Layouts please post a pic of that keyboard you got

http://en.wikipedia.org/wiki/AZERTY
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:confused:
 
I had a similar issue with Sahara many years back - EU ADSL modems in SA boxes. The boxes were labelled correctly for SA, and only after a week of battling did I check the serial number on the modem itself, to find that it was an EU modem. So, I explained the situation, spent R300 getting a return from Sahara, only to find the same goddam EU modem in SA box. I just sent it back, and went to a retail shop to get another modem.
 
Brawler said:
Nope.. If the product or service is poor take it up with the company. At least give them a chance to sort their **** out. It happens. If they ignore you and so forth then come cry.
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Good point. Could have been an honest mistake.

Kudos to Esquire rep for responding to this tool.
 
FlatspinZA said:
I had a similar issue with Sahara many years back - EU ADSL modems in SA boxes. The boxes were labelled correctly for SA, and only after a week of battling did I check the serial number on the modem itself, to find that it was an EU modem. So, I explained the situation, spent R300 getting a return from Sahara, only to find the same goddam EU modem in SA box. I just sent it back, and went to a retail shop to get another modem.
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Now you would have had good cause to come here and moan, you actually contacted them and tried to resolve the issue before anything else, it didn't end well granted but you tried.

Grim however feels that esquire let him down and he would rather bitch on the forums rather than first try and sort it out. I hope grim if you go back and they give you the exact thing you were looking for and apologize for their mistake you will come back here and let us know.
 
MexicanStandoff said:
Good point. Could have been an honest mistake.

Kudos to Esquire rep for responding to this tool.
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Once again, read other peoples responses about trying to return and/or swap things at Esquire it's not a pleasant experience.

I am going to try today and see what happens
 
Grim don't worry in 25 minutes magically your keyboard will be the correct one, just put outside in the sun and i promise it will magically change. Glad you put so much effort into showing us because it makes our lives so much richer to know esquire made a mistake.

Go grim you BOSS.
 
TBH... I have never had an issue at the Durban branch with replacing faulty stuff. I must say though unfortunately I have had quite a few faulty items.... Some dash cams, LCD Photo frames, Acer routers (2 of them). But they always helped out in RMA'ing the faulty products.
 
I had a similar issue with IC and an HP keyboard a few weeks back. Seems like the problems are starting at the manufacturer's?
 
Spoke to Frank from Esquire now, seems they received a few AZERTY ones in the incorrect boxes. The're going to exchange it. :)
 
grim said:
Spoke to Frank from Esquire now, seems they received a few AZERTY ones in the incorrect boxes. The're going to exchange it. :)
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Goodluck glad you getting it resolved and ignore the naysayers.

I would also post here or on hellopeter if people failed to get through to a company first like when I had problems with Matrix Warehouse :D.
 
ichigo said:
Goodluck glad you getting it resolved and ignore the naysayers.

I would also post here or on hellopeter if people failed to get through to a company first like when I had problems with Matrix Warehouse :D.
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Would you post on hello peter or this forum if you didn't try fix the problem though? anal people who just run to websites before they have even attempted to resolve the issue.
 
killadoob said:
Would you post on hello peter or this forum if you didn't try fix the problem though? anal people who just run to websites before they have even attempted to resolve the issue.
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Yes if people always have bad responses from them on the phone or they never answer :D.

Dont think I ever had good responses when talking to the company first.
 
ichigo said:
Yes if people always have bad responses from them on the phone or they never answer :D.

Dont think I ever had good responses when talking to the company first.
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Yup but surely regardless of the case, you try first then look at alternatives. You don't go for the alternative based on an error that looks more likely to be a logitech fail. Why would esquire purposely sell the wrong product to people?

Anyways esquire will fix it today and grim will feel foolish and come here and tell us about his experience.
 
So I started reading this and so funny. Why buy from esquire. they have to pay me to buy anything there. They so crap I won't even let my worse enemy get stuff there. I alwyas buy from Pinnacle Africa. Never has any issues with them. They always return my stuff without even doing proper tests
 
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killadoob said:
Yup but surely regardless of the case, you try first then look at alternatives. You don't go for the alternative based on an error that looks more likely to be a logitech fail. Why would esquire purposely sell the wrong product to people?

Anyways esquire will fix it today and grim will feel foolish and come here and tell us about his experience.
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Just surprised he never checked the keyboard before he bought it I always do that before buying anything.
 
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