Esquire Technologies - Professional conduct

[ryu]

the esquire rep can be a bit harsh sometimes but that being said the OP did say he wouldnt touch them with mugabe's what what.
I think esquire was in the right here, they have a right to refuse to do business with him after he said that.

 

[F1 Fan]

It's clear that the Esquire Rep has done and said some unprofessional things. It's an open forum and therefore should be open to criticism. It may not always be constructive, but hey that's how business works. I have never bought from them, and as with most companies there seems to be clients that has had good and bad experiences.

Personally, Cassiem should create a thread and apologize for his behavior and agree that deleting accounts is not the way to go. Mybb should accept this, and if not they should feel free to stay away from Esquire. That way we all can move on.

Lastly, a lot of threads are created bashing Esquire, only to be discredited. Im sure the Rep feels cheated when this happens. All I can say is, when forumites do that, post facts without resorting to personal comments and let people decide for themselves.

 

[Fudzy]

the esquire rep can be a bit harsh sometimes but that being said the OP did say he wouldnt touch them with mugabe's what what.
I think esquire was in the right here, they have a right to refuse to do business with him after he said that.

I don't get the point of this thread. What sort of response was Grantza hoping for?

 

[Seriously]

I'm aware of many of the threads and the fact that a lot of the posts have been deleted but as shown by Rudimental the order in which the OP posted the comments differ from his version and it changes my opinion on the matter. Esquire could have mentioned that in his version and cleared a few things up.

This.

Esquire didn't want my business and closed my account just because I complained about excessive spam, so yeah the attitude sucks.

I don't know why anyone supports them actually, plenty of other professional sources out there.

 

[F1 Fan]

Oh also, I think it is within Esquires right to refuse to do business with Grantza. They don't need to apologize for that. It's the communication that requires some editing.

 

[LazyLion]

Apart from all the other crap if someone made a comment like that about my business, I would also refuse to deal with them. Just saying. Grant undermined his entire position by resorting to such a comment. You accuse somebody of unprofessionalism, and then to underscore the point you say something so crass and unprofessional. Why should anybody take you seriously?

 

[RanzB]

Apart from all the other crap if someone made a comment like that about my business, I would also refuse to deal with them. Just saying. Grant undermined his entire position by resorting to such a comment. You accuse somebody of unprofessionalism, and then to underscore the point you say something so crass and unprofessional. Why should anybody take you seriously?

Yeah, I've been very harsh on Esquire on MyBB, but not sure what Grant was expecting. Not to mention why he'd want to contact them in the first place.

Accounts being cancelled because of complaints of excessive spam is a bit offside though.

 

[Fudzy]

Accounts being cancelled because of complaints of excessive spam is a bit offside though.

I stand to be corrected but the only 'spam' I ever receive from Esquire are their specials which usually make for interesting reads (like that new AOC 144Mhz screen). If you asked to be removed from that list your account is cancelled too. Bad CRM/policy.

 

[Beachless]

This.

Like I said I am aware of most of the complaints and inappropriate comments and I am hoping he apologized to those involved but there is a definite bandwagon anytime there is a Esquire complaint. In this case I don't really blame Esquire for closing the account and closing it again when it was reopened he also emailed grantza notifying him why it was done. The last comments from grantza directed at Esquire was totally inappropriate and I would also not prefer to do business with people that say things like that about my company.

 

[F1 Fan]

I stand to be corrected but the only 'spam' I ever receive from Esquire are their specials which usually make for interesting reads (like that new AOC 144Mhz screen). If you asked to be removed from that list your account is cancelled too. Bad CRM/policy.

May be interesting for you and not others which is why they are requesting for the newsletters to stop. Esquire has explained many times that their system cannot remove you from the newsletters without deleting your account. That's why they end up removing your account completely.

 

[i.got~issues]

the esquire rep can be a bit harsh sometimes but that being said the OP did say he wouldnt touch them with mugabe's what what.
I think esquire was in the right here, they have a right to refuse to do business with him after he said that.

Hmmmm ... just where does one draw a personal line in a business matter?
Is this company called Esquire just this one person and is what he says and does the official Esquire response to these incidents?
What is the business called Esquire's formal policy on rejecting a business application?
Is it based on a memory of some forum comment or is there some sort of official policy based on disqualificational criteria ?

It is a tad worrying that a professional representative of an established company can act in such a way, keep a personal score against forumites and just carry on without any corporate guidance and forethought. That said individual cannot perhaps distinguish any difference between an online forum comment and a corporate insult and who then pursues this personally after-hours officially as a company representative... and that Esquire can condone this as official company policy too is also beyond me.

There is something seriously lacking in the conduct of this representative... and despite when something was posted first by this OP... his personal and bigoted behaviour has been displayed on many occasions here on mybroadband.

 

[RanzB]

I stand to be corrected but the only 'spam' I ever receive from Esquire are their specials which usually make for interesting reads (like that new AOC 144Mhz screen).

I'm not sure to be honest, wasn't my complaint.

If you asked to be removed from that list your account is cancelled too. Bad CRM/policy.

Yes, and if they can take umbrage at a simple thing like that, it's easy to see what kind of a company it is.

 

[Fudzy]

I'm not sure to be honest, wasn't my complaint.

Yes, and if they can take umbrage at a simple thing like that, it's easy to see what kind of a company it is.

Yeah having a look at the Esquire site, there don't seem to be any conditions of contract which stipulate that in order to use their services you have to receive their specials.

 

[F1 Fan]

Yeah having a look at the Esquire site, there don't seem to be any conditions of contract which stipulate that in order to use their services you have to receive their specials.

It was stated that it was a system issue.

 

[kayvee]

I'm not sure to be honest, wasn't my complaint.

Yes, and if they can take umbrage at a simple thing like that, it's easy to see what kind of a company it is.

Yes, I referred to it as spam, which is my definition of reams and reams of unwanted (unrequested) marketing material that arrives in your inbox multiple times a week.

My initial request was removal from the mailing list only, my assumption was that I could then log into their site and check specials or whatever when it was convenient for me. A reasonable request I assumed.

At this point my account was unceremoniously closed without any form of explanation as to why. It only came to light later that this was their "policy".

 

[Grant]

Except in this case the OP was a bit economical with the truth (he stated that the last interaction was the "vinegar & honey" message, whereas it was Mugabe's c*ck) so I can't state that he's calling Cassim out with facts.

You are not perhaps not understanding.

My last interaction (ie we communicate with each other) with esquire was indeed the "honey" post.

The mugabe comment, was just that, a comment from my self without interaction or response from esquire - ie not interaction.

As for calling out facts - that refers to the email cassim sent to a staff member wherein he claims I requested the account be closed as I would no longer be buying from them.
Fact is, no such communication or request was ever made by myself & simply does not exist.

 

[Grant]

Apart from all the other crap if someone made a comment like that about my business, I would also refuse to deal with them. Just saying. Grant undermined his entire position by resorting to such a comment. You accuse somebody of unprofessionalism, and then to underscore the point you say something so crass and unprofessional. Why should anybody take you seriously?

Gary you are 100% correct.
The mugabe comment was rather extreme & out of order, for which I apologize to cassim / esquire unreservedly.

 

[F1 Fan]

Gary you are 100% correct.
The mugabe comment was rather extreme & out of order, for which I apologize to cassim / esquire unreservedly.

Good. I believe Esquire should now come to the party and apologize too.

 

[Grant]

It also raises the question about the authenticity of the rest of the post. Unfortunately we only have one half of the story here.

Unfortunately that is the case.
I have been willing to answer all posts wherever questions have been raised - if cassim chooses to engage here I would willingly &y openly discuss anything with him.

He is however at a disadvantage right now with a business to run, perhaps he will weigh in a little later.
I would welcome him to post any communication between him / esquire & myself in this thread.

 

[Grant]

Like I said I am aware of most of the complaints and inappropriate comments and I am hoping he apologized to those involved but there is a definite bandwagon anytime there is a Esquire complaint. In this case I don't really blame Esquire for closing the account and closing it again when it was reopened he also emailed grantza notifying him why it was done. The last comments from grantza directed at Esquire was totally inappropriate and I would also not prefer to do business with people that say things like that about my company.

which last comments are these that you refer to ?