Esquire Technologies - Professional conduct

[porchrat]

I've had nothing but excellent service when dealing with Esquire over the last 4 years - even when returning a laptop.

I haven't had great experiences with them when returning but I would still buy from them if the deal was good. I just remember that I'm taking a risk if I need to return it.

Esquire rep (Cassim?) made a homophobic remark in one of the threads a while ago. I can't find the thread any more, most likely it has been deleted by their request.

Oh. Not a good idea when representing your company.

 

[Seriously]

I haven't had great experiences with them when returning but I would still buy from them if the deal was good. I just remember that I'm taking a risk if I need to return it.

This!

 

[Grant]

You didn't make a new account did you...

is that not obvious & why so ?

there's a reason why distributors don't sell to the public.

Indeed, their operations are based on a different business model - or perhaps are you under the misguided impression it because they do not want deal with "the public".
The reason incredible connection sell to the public is the very same as a distributor selling to a retailer - it's just business.

Would Grant walk into a computer shop and make such a comment at the owner?

Were I inside the shop & he chose to treat me as he has others on this forum - hell yes. I am not going to stand there with a mouth of teeth and not respond.

 

[F1 Fan]

I haven't had great experiences with them when returning but I would still buy from them if the deal was good. I just remember that I'm taking a risk if I need to return it.

Can you elaborate on your experience? They seem to have a terrible after sales reputation. It's the only reason why I have not bought from them yet.

 

[RanzB]

So what, you saying that because some have had bad experiences this mean everybody has?

I never said that. The difference is that I didn't discount anyone that had a good experience with them, the way this guy is doing to those with bad experiences.

Someone asked about it so I answered nowhere did I say Esquire isn't capable of some of the things mentioned in this thread. OP is just crying because someone didn't want to sell him a toy for his bad behavior.

Yes, maybe the OP is, but you said "This thread". There are multiple complaints about Esquire in this thread, so I may have misconstrued your meaning. If you meant just the OP, that's different.

Can't remember the remark. It wasn't terrible, but as a company rep, it should never ever have been posted.

Yup.

 

[Gibson]

I've had to return a hard drive and the process was flawless. I've emailed and Pm'd him on many occasions. This thread is simply the pot calling the kettle black...

I've had nothing but excellent service when dealing with Esquire over the last 4 years - even when returning a laptop.

Ah, maybe the bad cases are the exception rather than the rule, or the opposite, or public comments challenge esquires dignity, or getting service is based upon the CEO's sleep cycle and the way the wind is blowing.

But looking at the previous threads and their reactions do you believe it was justified?

First they came for the dissatisfied customers, and I did not speak out-- Because I was not a dissatisfied customer.

Then they came for the people who didn't like spam, and I did not speak out-- Because I don't mind spam.

Then they came for the complainers, and I did not speak out-- Because I was not a complainer.

Then they came for me--and there was no one left to speak for me.

 

[Grant]

OP is just crying because someone didn't want to sell him a toy for his bad behavior.

oh dear !

 

[porchrat]

Can you elaborate on your experience? They seem to have a terrible after sales reputation. It's the only reason why I have not bought from them yet.

Long story short I bought a UPS from them once. It was faulty (would flicker in and out hammering equipment when in its standby mode). They acknowledged that it was faulty and gave me a replacement. The replacement did the same thing. They wouldn't provide a refund claiming they don't do returns on UPSs.

I would still buy from them, but the deal needs to be good because I have to factor in the possibility that I might be met with unwillingness to take a return on faulty equipment.

 

[Fulcrum29]

I never had serious issues with Esquire in any capacity, except that some e-mails go unanswered and the "query" rather resolved verbally. I'm a black on white person (copies and paper trails), never experienced issues normally discussed on MyBB relating to Esquire.

 

[DA-LION-619]

Are you related to Mo (hereafter referred to as the bigot)? Serious question.

Nope

I haven't had great experiences with them when returning but I would still buy from them if the deal was good. I just remember that I'm taking a risk if I need to return it.

Microservers

is that not obvious & why so ?



Indeed, their operations are based on a different business model - or perhaps are you under the misguided impression it because they do not want deal with "the public".
The reason incredible connection sell to the public is the very same as a distributor selling to a retailer - it's just business.


Were I inside the shop & he chose to treat me as he has others on this forum - hell yes. I am not going to stand there with a mouth of teeth and not respond.

Maybe if you used a reseller account they would of dealt with you since that was your need.

Incredible Connection has the time to deal with consumer queries etc. I don't mean returning of a product, an example would be, why doesn't Windows 8 have a start button?

You made a baseless comment and you're acting like you're the victim WTF! That's like saying something untrue about me, me not choosing to interact with you then you calling me anti-social because of it.

 

[LazyLion]

Gary you are 100% correct.
The mugabe comment was rather extreme & out of order, for which I apologize to cassim / esquire unreservedly.

Well done.

 

[Seriously]

me anti-social.

No man, I had higher hopes for our relationship.

 

[F1 Fan]

Are you related to Mo (hereafter referred to as the bigot)? Serious question.

Think that is uncalled for. Name calling is not going to solve anything.

 

[Mike7]

strong butthurt

thanks for the laugh opie

I've never had a bad experience ordering from Esquire and just ordered a new item from them today.

 

[porchrat]

Microservers

LOL yea for example. I don't think anyone can deny that they have great deals on some equipment. It is, IMO, still worth the risk of poor after sales service (which seems to vary from customer to customer so you could still end up OK) to score some of their good deals.

 

[Maverick Jester]

Never thought that I would see a thread that actually gave Esquire credibility, but well done grantza...

 

[Grant]

I've had nothing but excellent service when dealing with Esquire over the last 4 years - even when returning a laptop.

I have absolutely no shadow of doubt that esquire has multitudes of happy clients.

Unfortunately esquire rep here has a peculiar way of dealing with problem issues, but none of us are perfect, perhaps pr & dealing problems is not his strong point & he is better suited to the other areas of business.
For all intents & purposes he is probably a very nice guy when not having to deal with problems.

I for one despise admin. As a result I get ratty, irritable & cantankerous when faced with large administrative tasks.
If he feels the same about dealing with problem issues as I do with administration, it may be prudent of him to have someone else in the firing line.

 

[Grant]

Never thought that I would see a thread that actually gave Esquire credibility, but well done grantza...

hey, some things have unintended consequences - not all is bad

 

[Seriously]

Never thought that I would see a thread that actually gave Esquire credibility, but well done grantza...

Nothing wrong with Esquire in general just a few individuals with no tact and little if any PR capabilitiy.

 

[TehStranger]

Think that is uncalled for. Name calling is not going to solve anything.

Mo is a homophobe according to a post he made with Esquire's official forum account (conveniently deleted). I'll gladly call him a bigot thank you.