eXpansys FAIL!

its becoming one of my pet peeves to be honest...

retail websites listing items as "available" so then you order and pay, and then you get the email "um sorry, actually not in stock"

really pisses me off. to such an extent that I now check with the store IF THEY HAVE STOCK, and THEN I order. Im quite happy to pay a couple of bucks more and get it sooner from another store than sit around with cock in hand for 3 months while they try to import from France

idiots.
 
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This was Expansys's one chance to change my view of their service quality and they blew it. Ebay it is, if I can't find any local alternatives. Items I've ordered from the States, Europe and even Hong Kong, have arrived here within 2 weeks. Expansys's crap isn't worth supporting
 
I have ordered 3 items from them a few days back. I am almost certain I saw somewhere that they will only debit your credit card once the goods are ready to ship. I see my card has already been debited and doubt that they are ready to ship as it clearly said 5 - 10 days. :rolleyes:

Lets hope I even get my stuff.
 
Order number: 2CEN-2D37-E08E

I have ordered a Samsung Siii through Exansys on Dec 14th. Paid via paypal the same day i.e. my credit card has been debited right away. The website indicated 5 working days delivery time.
On Dec 20th I received an email saying that the estimated delivery time will be 3 working days from that day.

Today Jan 7th, still not delivered. And no more emails from them.

I have made multiple calls and sent tons of emails. They simply don't answer the phone and don't reply to emails! On the phone the message 1 for sale, 2 for tracking lead to the same elevator music for hours and no one pick up the phone ever.

This is the worse online buying experience I have ever had! Expansys in Europe works like a charm. Here in SA it is a nightmare.

I really wonder if that company actually exists!
It is a hoax?

If I don't have an answer but Jan 14th, I will open a claim with paypal to get the money back and will lodge a complaint with the police and the consumer protectors office. Probably useless but the more bad publicity we can make on that "company" the better for the next customers!
 
canardo said:
Order number: 2CEN-2D37-E08E

I have ordered a Samsung Siii through Exansys on Dec 14th. Paid via paypal the same day i.e. my credit card has been debited right away. The website indicated 5 working days delivery time.
On Dec 20th I received an email saying that the estimated delivery time will be 3 working days from that day.

Today Jan 7th, still not delivered. And no more emails from them.

I have made multiple calls and sent tons of emails. They simply don't answer the phone and don't reply to emails! On the phone the message 1 for sale, 2 for tracking lead to the same elevator music for hours and no one pick up the phone ever.

This is the worse online buying experience I have ever had! Expansys in Europe works like a charm. Here in SA it is a nightmare.

I really wonder if that company actually exists!
It is a hoax?

If I don't have an answer but Jan 14th, I will open a claim with paypal to get the money back and will lodge a complaint with the police and the consumer protectors office. Probably useless but the more bad publicity we can make on that "company" the better for the next customers!
Click to expand...

It's not a hoax. They are just a bunch of useless liars. They will tell you 10 days but what they actually mean is 1 month or more. Will never buy another thing from them. Absolutely useless bunch of idiots.
 
canardo said:
Order number: 2CEN-2D37-E08E

I have ordered a Samsung Siii through Exansys on Dec 14th. Paid via paypal the same day i.e. my credit card has been debited right away. The website indicated 5 working days delivery time.
On Dec 20th I received an email saying that the estimated delivery time will be 3 working days from that day.

Today Jan 7th, still not delivered. And no more emails from them.

I have made multiple calls and sent tons of emails. They simply don't answer the phone and don't reply to emails! On the phone the message 1 for sale, 2 for tracking lead to the same elevator music for hours and no one pick up the phone ever.

This is the worse online buying experience I have ever had! Expansys in Europe works like a charm. Here in SA it is a nightmare.

I really wonder if that company actually exists!
It is a hoax?

If I don't have an answer but Jan 14th, I will open a claim with paypal to get the money back and will lodge a complaint with the police and the consumer protectors office. Probably useless but the more bad publicity we can make on that "company" the better for the next customers!
Click to expand...

I've experienced major delays with said company. They are legit though, even elected to pick stuff up to speed up the delivery process. Nonetheless, I now endeavour and do my utmost to never ever ever support them.
 
I hope someone from the local Expansys branch reads MBB occasionally, so that they can become aware of the bad PR they're receiving due to their horrible service.
 
Also give some negative feedback on HelloPeter, because the odds of them reading that are bigger.
 
If they were only more honest about the delivery times people probably wouldn't get so cheesed. But to say 5 - 10 days and then delivering in 2 months is ridiculous. And clearly its not a once off thing that happened to one person. Seems par for the course with them.
 
Seems like they never learn from their mistakes, and all the complaints on HelloPeter mean nothing to them.
I don't think anything will be done until someone goes postal and kills a few managers.
 
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