Expansys gone

CaCell.
And you can also collect in Sandton City.
 
Wasn't their representative on here the other day going nuts and badmouthing customers? Seems mismanagement brought them down. Pity, it was a good service.
 
Velenoso said:
Wasn't their representative on here the other day going nuts and badmouthing customers? Seems mismanagement brought them down. Pity, it was a good service.
Click to expand...

:wtf:
Welcome to planet Earth, where we try to keep the use of recreational substances under wraps.

Do note that misleading customers regarding delivery dates and causing general discontent is not really considered to be "good service" around these planetary systems. Please enjoy your stay and kindly keep off the grass!
 
I saw that yesterday. Everyone who bought phones from them on bidorbuy and paid are now sitting without handsets- check out these reviews
 
MickZA said:
exCellular (http://www.excellular.co.za/) were still around in December. Not the greatest with feedback re order status but I received my goods on time.
Click to expand...

I was a bit worried to use them - no physical address on the about us page, and the number that was there went straight to voicemail and the mailbox was full.

However, I got an S3 from CaCell last week. It was an excellent price, and I picked it up in the Autopage they own in Sandton.
 
Expansys SA wasn't exactly great on the service side of things, and they were generally rather expensive too. So not surprising. Their orders were always late and took much longer than what they advertised.

Even though i always got my goods, the cost + time delays were enough that i only used them as an absolute last resort.
 
flarkit said:
:wtf:
Welcome to planet Earth, where we try to keep the use of recreational substances under wraps.

Do note that misleading customers regarding delivery dates and causing general discontent is not really considered to be "good service" around these planetary systems. Please enjoy your stay and kindly keep off the grass!
Click to expand...

Haha, ok it wasn't great, but the principle service (importing into S.A) was a nice one to have. I'm up and down to the U.S so don't use them much, but I'm sure many people enjoyed their "service".
 
Message on the website now:

MESSAGE FOR ALL EXPANSYS SOUTH AFRICA CUSTOMERS

From Anthony Catterson, CEO Expansys Group PLC

Dear EXPANSYS Customer,
Sincere apologies for the short term interruptions in service you may have encountered over the past few days, as our Franchise partner here in South Africa ceased trading. We have now taken direct control of the expansys.co.za site, and it will now operate in the same way as our 50+ global websites across the world under the EXPANSYS brand.
We are absolutely committed to the exciting South African market, and look forward to offering improved choice, value and service for our South African customers in the future.
We have already made contact with customers regarding outstanding orders to advise the best route forward, and we will ensure that any outstanding issues are resolved quickly. If you do have specific queries, please email us on info-za(at)expansys.com or call us on +44 161 868 0868, and we will take care of the matter immediately.
Thanks for supporting EXPANSYS in South Africa, and apologies once again for the short term issues.

Regards

Anthony Catterson - a.catterson(at)expansys.com
Click to expand...

Anyone been contacted by them and received goods? ^
 
I ordered through the store.orange.com, got one aknowledgement(auto respond) email, nothing since, its only been 3 working days, so a little patient(for now).
 
Would be very interested to see how the new management resolves the outstanding orders and whether new orders are actually delivered on time.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X