Expired Security Certificate for webmail.co.za

[HAL 9000]

I have a customer who I support online & he has had this issue with accessing his webmail.co.za email account as from yesterday - he uses Mozilla Thunderbird as his email client.

There seems to be an expired security certificate issue, as these are the error messages that appear whenever he tried to send or receive any email:







Any ideas or suggestions on how to resolve this issue? Is it a problem on the webmail mail server side or on the customer's side?

 

[w1z4rd]

That looks server side. They using lets encrypt, and lets encrypt (afaik) doesnt do ssl for email.

You can ignore the warning by clicking on "get certificate" and then "confirm security exception"

Port 110 is normally a non-encrypted port.

 

[WAslayer]

It's the problem of the domain owner/mail server administrator...

 

[Rickster]

Get your client off of webmail.co.za, they are shhhhhhhhhhhhhit.

 

[|tera|]

I have a customer who I support online & he has had this issue with accessing his webmail.co.za email account as from yesterday - he uses Mozilla Thunderbird as his email client.

There seems to be an expired security certificate issue, as these are the error messages that appear whenever he tried to send or receive any email:

View attachment 841989

View attachment 841991

View attachment 841993

Any ideas or suggestions on how to resolve this issue? Is it a problem on the webmail mail server side or on the customer's side?

Just create a new Gmail account for the client. Enable IMAP or POP in Gmail as you prefer. Setup the webmail account in Gmail so that Gmail retrieves email.

This allows security and better spam filtering.

 

[Jade @ Absolute Hosting]

LE does work on mail servers - we run it on almost all of our mail servers.

the issue here is that cert has expired, most likely the administrator has not updated the LE client and as a result cannot issue a renew

 

[jezzad]

Received the same error myself yesterday.

 

[HAL 9000]

After clicking on the Get Certificate & then the Confirm Security Exception buttons, it's all back to normal - the client can send & receive emails once again.

Thanks for all the advice & prompt feedback - much appreciated!

 

[cueball]

After clicking on the Get Certificate & then the Confirm Security Exception buttons, it's all back to normal - the client can send & receive emails once again.

Thanks for all the advice & prompt feedback - much appreciated!

FYI that doesn't actually resolve the real problem, all you've done is said to your mail program "that's OK, I don't care about encryption".