Extreme delay to EU servers?

some good news it seems....

got this from axxess this morning

This ticket is in response to [No subject], created on Tuesday, 14th July 2009 5:55

Hi there your "Crap Pings" ticket is being attended to. It appears that there are some network issues with international exchange. Please be patient as we attend to this issue, your ticket has also been escalated to a higher priority "critical" and will be dealt with from our support head for optimal diagnostics.

Regards,
Rhys van Aardt

Your Message

lol at my subject :P
 
Wish I could believe your isp, but I not seen anything listed on Saix as been a problem :(
 
Last night was diabolical. Wife and I had to give up on Ulduar 25 man as we were passengers for most of the time. Even though latency was showing around 700ms it felt more like 1500ms. Last couple of weeks have severly dented my mojo. When Woltk launched late last year I could often get sub 300ms, certainly in the 280 - 350 range regularly. Six months later changing nothing, apart from paying through my nose I struggle to consistently break 500ms, is this the improving broadband we were all promised!
 
Can a moderator not merge this topic : http://mybroadband.co.za/vb/showthread.php?t=180787&page=2
and this one together, because it is the same issue.

Something I noticed, while im on IS Semi-Shaped and getting 800ms lag, it doesnt seem to be consistent... It almost comes in random lag spikes.
The strange thing is my pings to www.google.co.za remain at 280ms even through the lag spikes.

To be honest, its almost acting as though the wow ports are being port shaped?
 
Oh by the way - the reason your Traceroutes to wow europe isn't working is because they are blocking ICMP packets and windows tracert is stupid.

Wow uses UDP and port 3724 for all wow client/server communication.

This is a trace using UDP and using the wow PORT 3724.

If you have a Linux PC at your house, you can test this.

Code: 
~# traceroute -U -p 3724 eu.logon.worldofwarcraft.com
traceroute to eu.logon.worldofwarcraft.com (80.239.180.110), 30 hops max, 40 byte packets
 1  192.168.1.1 (192.168.1.1)  0.356 ms  0.257 ms  0.256 ms
 2  xxx.xxx.xxx.xx (xxx.xxx.xxx.xx)  3.879 ms  4.121 ms  4.374 ms
 3  xxx.xxx.xxx.xxx (xxx.xxx.xxx.xxx)  13.530 ms  16.897 ms  18.797 ms
 4  cdsl1-rba-vl144.isdsl.net (196.35.63.65)  21.481 ms  23.902 ms  26.807 ms
 5  core1b-rba-gi1-0-5.ip.isnet.net (196.26.0.181)  29.528 ms  32.196 ms  34.814 ms
 6  168.209.164.49 (168.209.164.49)  202.202 ms  202.310 ms  205.887 ms
 7  mi-uk-dock-p3-po2-0.ip.isnet.net (168.209.224.65)  207.846 ms  208.070 ms  210.029 ms
 8  168.209.164.0 (168.209.164.0)  212.640 ms  205.899 ms  205.460 ms
 9  core2b-dock-gi1-2.ip.isnet.net (168.209.246.66)  205.903 ms  204.585 ms  206.138 ms
10  ae0-1302-xcr1.lsw.cw.net (166.63.211.205)  206.166 ms  179.945 ms  181.303 ms
11  xe-4-2-0.xcr1.lnd.cw.net (195.2.25.58)  183.538 ms xe-4-1-0.xcr1.lnd.cw.net (195.2.25.54)  177.849 ms  177.447 ms
12  ldn-b4-link.telia.net (213.248.75.169)  180.052 ms  182.462 ms  252.432 ms
13  ldn-bb1-link.telia.net (80.91.248.217)  187.865 ms ldn-bb2-link.telia.net (80.91.249.181)  190.069 ms ldn-bb2-link.telia.net (80.91.252.209)  192.999 ms
14  prs-bb2-pos6-0-0.telia.net (213.248.65.114)  196.445 ms prs-bb1-link.telia.net (80.91.254.209)  197.326 ms prs-bb2-link.telia.net (80.91.254.211)  198.758 ms
15  prs-b4-link.telia.net (213.248.65.226)  202.899 ms prs-b4-link.telia.net (80.91.251.114)  204.158 ms  208.522 ms
16  prs-nant-ks51-link.telia.net (80.91.249.66)  210.212 ms prs-nant-ks51-geth0-1.telia.net (213.248.98.74)  211.472 ms prs-nant-ks51-geth0-2.telia.net (213.248.98.78)  200.675 ms
17  80-239-182-5.customer.teliacarrier.com (80.239.182.5)  194.464 ms  195.416 ms  196.904 ms
18  80-239-180-110.customer.teliacarrier.com (80.239.180.110)  196.203 ms  196.960 ms  197.219 ms
~#

This was done from an IS Business DSL line (which should be the same as the IS Semi-Shaped).

My personal opinion is that I dont think we going to get anywhere with pings and traceroutes, I personally think this is a port shaping issue. (call it a hunch).
 
Wow Totaly Unplayable now :( hope its not port shaping cause if it is were screwed
 
Did a test on a telkom Line huge difference to iburst

Telkom

Tracing route to 62.67.45.16 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.60.250
2 6 ms 7 ms 6 ms dsl-243-192-01.telkomadsl.co.za [41.243.192.1]
3 27 ms 26 ms 27 ms wblv-ip-lir-1-gig-4-0-0.telkom-ipnet.co.za [196.
43.8.190]
4 285 ms 284 ms 285 ms 196.43.9.54
5 287 ms 287 ms 286 ms ge-6-2-903.car5.London1.Level3.net [212.113.10.6
9]
6 287 ms 294 ms 286 ms ae-34-52.ebr2.London1.Level3.net [4.69.139.97]
7 293 ms 293 ms 293 ms ae-2-2.ebr2.Amsterdam1.Level3.net [4.69.132.134]

8 300 ms 299 ms 299 ms ae-1-100.ebr1.Amsterdam1.Level3.net [4.69.141.16
9]
9 303 ms 302 ms 303 ms ae-2-2.ebr2.Dusseldorf1.Level3.net [4.69.133.90]

10 303 ms 303 ms 303 ms ae-21-52.car1.Dusseldorf1.Level3.net [4.69.139.3
4]




IBURST


Tracing route to 62.67.45.16 over a maximum of 30 hops

1 76 ms 46 ms 46 ms wbs-196-2-100-1.wbs.co.za [196.2.100.1]
2 78 ms 62 ms 46 ms 192.168.0.97
3 78 ms 156 ms 46 ms 192.168.0.114
4 78 ms 46 ms 62 ms iburst-41-213-126-21.iburst.co.za [41.213.126.21
]
5 171 ms 62 ms 62 ms 41.0.4.225
6 546 ms 515 ms 531 ms ge-6-4-581.car5.London1.Level3.net [217.163.45.1
37]
7 546 ms 515 ms 531 ms ae-34-52.ebr2.London1.Level3.net [4.69.139.97]
8 562 ms 624 ms 531 ms ae-2-2.ebr2.Amsterdam1.Level3.net [4.69.132.134]

9 * * 531 ms ae-1-100.ebr1.Amsterdam1.Level3.net [4.69.141.16
9]
10 562 ms 546 ms 546 ms ae-2-2.ebr2.Dusseldorf1.Level3.net [4.69.133.90]

11 546 ms * 562 ms ae-21-52.car1.Dusseldorf1.Level3.net [4.69.139.3
4]
 
Dont think it will Help this time seems iburst is having trouble with there Iburst, Adsl, Wimax and hsdpa Network
 
Axxess tech support tells me IS has been having issues on the network today (more so than usual I expect).

I am sick of the crap service we get from IS, they are a second rate network who don't give a stuff about the quality they fail to provide "semi-unshaped" customers. I have had better response times on a shaped line!
 
Im still lagging 300-400ms more than usual. It should be sorted in a few days, Level3 in europe had a sub sea cable failure from 29 of June which cause lots of latency to telia. They tell me should be fixed in few days.
 
There was a problem Yesterday, think there was a problem with the saix's Network effected most users 3g, iburst, adsl ect. Seems like Adsl pings are fine but iburst still lag spiking alot
 
On IBurst I have very low latency in lotro 220-230ms, just WoW which goes through level3 which is currently having problems.
 
Ahhh finaly at least we know then, nothing worse then having a problem and nobody knows what the problem is and just waiting for it to get fixed
 
diegoa said:
Im still lagging 300-400ms more than usual. It should be sorted in a few days, Level3 in europe had a sub sea cable failure from 29 of June which cause lots of latency to telia. They tell me should be fixed in few days.
Click to expand...

I sure hope that is the problem , did ulduar 25man tonight and it was horrible not worth playing actually >.<
 
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