Faulty samsung external

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bar1

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Hi everyone, at the beginning of the week my 2TB ,external Samsung drive stopped working.
I opened the case and connect the drive to my PC and it picked up bad sectors and the drive is not usable.

Now, i was given the drive free, from Telkom, so not too sure if i can claim it under warranty or not.
I know with seagate, i can go to Ractron and they will replace it.
Any idea what i can do with the drive?
 
McGuywer said:
Take it to a Telkom store...

Free drives from Telkom? Where do I sign up?!
Click to expand...

umm...the problem is, that they kinda gave it to me by mistake....i tried to call them about returning it, but they started transferring me ,between departments and i eventually gave up.
 
ok the Samsung diagnostic tool actually not telling me anything about bad sectors, and windows can see the files....maybe the drive is ok.
running extended test now.
 
MHDD (DOS) or Victoria (DOS, Windows) will tell you more about drive condition by meassuring delays. Bad sectors might come and go away if you rewrite bad areas, delays will tell you truth. SMART reading is handy for a start.

This is assuming you don't have any data to recover... If you have, don't use any utilities, just copy your files or clone entire disk.
 
Telkom would have source the drive from some distributor I suspect. Post the full model & serial etc details here and I'm sure we would be able to find out where it came from.
 
I would go straight to the distributor and get a new one if it's still under warranty.

I can only see you having a problem getting help from Telkom.
 
NomNom said:
I would go straight to the distributor and get a new one if it's still under warranty.

I can only see you having a problem getting help from Telkom.
Click to expand...

Exactly!!!
any idea who is the distributor/where should i go?
if it was a seagate i know to go to ractron and they will sort me out.
come to think about it....i have another faulty samsung, that i wouldn't mind getting fixed.
 
falcon786 said:
I wouldn't take a samsung made hdd even for free,seriously i wouldn't they are pathetic and I lost quite a bit of information on my old one.
Click to expand...

Running a 1TB Samsung SATA2 in desktop for 3 years or longer now. Running 2 external Samsungs too. No problems.
 
opening the case of an external usually voids the warranty
 
rodga said:
opening the case of an external usually voids the warranty
Click to expand...


Rectron tried that with me with a western digital product - did not work out too well for them at all.
I posted the story here, think i named the thread " western digital / Rectron warranty issues". But as usual mybb search cant find anything.
 
I was thinking, if the hard drive is faulty , just claim the hard drive under warranty....not sure if thats possible.
don't care too much about the case!
the hard drive itself have stickers "warranty void if removed".
 
bar1 said:
I was thinking, if the hard drive is faulty , just claim the hard drive under warranty....not sure if thats possible.
don't care too much about the case!
the hard drive itself have stickers "warranty void if removed".
Click to expand...

Iirc the drive by itself won't have any warranty, only if its still in the casing. Worth a try a though
 
SMART shows that drive is failing. Program picked-up important thing, marked with yellow. Look at the RAW value, it only shows non-zero if something goes wrong.

Why? Look at G-Sense Error Rate. With low power-on value it is very high. I don't think your warranty is valid, as drive received machanical shocks. It is recorded in SMART statistics and technicians will look at.

Assuming your data is out, try to rewrite entire surface, it will help relocate problematic areas. Secure erase works even better (and faster) as firmware knows it can destroy all user data. After doing this check drive condition by meassuring delays and post results here.
 
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