I'm not on spam lists, your servers have been on "do not accept" with telkomsa.net several times. When this happens, I cannot email any of my customers who have their email hosted with @telkomsa.net
Then, yesterday, your "support" employee Lee Isaacson rudely cc'ed me in on an email telling my provider that he/she refuses to assist me directly:
Here is the same "support" person admitting your servers were blacklisted by Telkomsa:
Something is clearly flawed on your network if some of your user's are causing your servers to be blacklisted by Telkomsa.....
Hi FlashSA,
As part of our reseller agreements, we try not to engage with any of our reseller customers directly.
This is standard business practice in the Reseller Hosting model where the provider only engages with the reseller.
99% of our resellers would be extremely upset if we spoke directly to their customers.
All email on our network gets filtered through our SpamExperts cluster. Every now and then a spam email from an exploited wordpress site or compromised email account manages to slip through, or a customer of ours is targetted by Vindictive spam reporting (subscribe to a competitors services, receive an email from them and then submit it to blacklists).
When this happens, some of the IP's on the cluster get blacklisted.
Once we are notified of a blacklisting through the blacklisting monitoring services, we rotate the affected IP's addresses out of the cluster.
You can look up our IP ranges on
http://www.senderbase.org/ and will see that our ranges do in fact have a good reputation.
Spam is unfortnately a problem which affects all providers world wide and there is no 100% perfect, full-proof solution. SpamExperts is one of the best and also used by WebAfrica, Afrihost, Elitehost and Hetzner, along with most of the hosting providers in the world.
I did a post regarding spam from an ISP perspective some time back which might give you some insight into this. (
http://mybroadband.co.za/vb/showthr...lacklisted?p=16417961&highlight=#post16417961)
Regards,
Dave @ Domains.co.za